Erich Henkel Dodge - Battle Creek, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I took my Ford E150 conversion van in for spongy brakes. I was told that I needed front and rear brakes for a price of $300. I got a call 2 hours later asking me how to get the lug nuts off because I had locking lugs on the tires. How could they ascertain that I needed rear drums and shoes with the tires on? They went ahead and did the work and charged me $569 for the brake job and the brakes are still spongy. In addition, now I am feeling the pulse from a supposedly new rotor that replaced the old warped one that did not have a pulse with the pedal. To top it off, it was dropped off for service at 7:30 am and not returned to me until 5:30 the next evening.
Submitted by: Janell Henderson        janellh[a]hotmail.com
Number of dealership visits=1, Last visit date=10SEP04, Date report submitted: Wed Sep 15 13:07:28 EDT 2004

Sales=Fair, Service=Avoid, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought a 2003 Dodge Stratus R/T in October of 2002. The day after a bought the car, my wife and I took the car in because of a rusty residue under the hood, doors, trunk, and entire body. They blamed it on brake dust. The car has been in there a lot of times now and they still won't do anything. I got my oil changed at a different Dodge dealer, and they pointed out that under the hood was some rust. After examining it, we saw paint bubbling and all of the weld seams were rusting. This dealer said the car could not of been rust proofed from the factory and it needed to go back to henkels for replacement of the vehicle. I took it too henkels again, a new body shop manager said this is a big problem. Next the dealer rep. looked at it. I was told I would be contacted. I have tried contacting that rep for 2 months now and no news.....THEY WANT TO SELL A CAR THEY WON'T STAND BEHIND...now I'm S.O.L. and I just ate $26,500.00 on a lemon.............Thanks.......!
Submitted by: papajoe321[a]comcast.net
Number of dealership visits=10 or more, Last visit date=6-1-04, Date report submitted: Jun 14 11:37:06 EDT 2004

Sales=Avoid, Service=Fair, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
they try to sell you vehicles you don't want, or pay price for something you could have got cheaper. they don't tell you about rebates or incentives.
Number of dealership visits=3, Last visit date=1 month, Date report submitted: Mar 4 14:53:40 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007