Friendly Dodge - Sterling Heights, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I refer to this dealer as the "Crooked Dealer". A fine example, but certainly not the only case like this, is the time I brought my car in complaining that each time I replaced the burnt out taillight it burned out again after a day or so. After charging me for diagnostic and "repair"
and 1/2 labor, $90 total, my light worked fine until two days later when it burned out again. Brought it back in, they decided to replace the circuit board, but wanted to charge another diagnostic fee plus 1/2 hr labor, I find out that the first time out they had, yes, simply put in a new bulb. How much would it have been to replace the circuit board first time out? $90. I had to spend a good half hour arguing with the desk guy before getting them to replace the circuit board at no additional charge. I am female, but I am not a chump. Unfortunately this dealer was closest to my place of work so I did continue seeing them, but had to keep a sharp eye on them. I no longer own the car.
Submitted by: Carol Herriges
Number of dealership visits=8, Last visit date=8/2003, Date report submitted: Jun 28 12:02:49 EDT 2005

Sales=Avoid, Service=Don't Know,
Tried to charge additional fees on the New Dodge Liberty once it was first released. We went to several other dealers and this charge was never initiated. We purchased the vehicle from another dealership and received an excellent price without the additional "charges".
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 15 May 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 28, 2007