Northwestern Dodge - Ferndale, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I just purchase a new Ram 2500 from Northwest Dodge; my salesman?s name was Harry Lane. I went in to the Dealership with a list of the options and the codes for those options, and showed them what I wanted. I continued to ask about not seeing one of the options for the radio on the paperwork from which the truck was ordered, and repeatedly was told that it was included in the optional radio. After I took delivery of the truck, I found out that it had not been fully prepped by the dealer, nor equipped as I wanted to be. I ended up having to take my time out of my day to finish their job of installing and setting up the satellite radio, setting up the Navigation system, and inflating the tires including the spare. The next morning I discovered that one of the options that I ordered was not there. I took the truck back immediately, some 14 hours later with only 5 miles added to the odometer. Harry did not even come out to look at it, he simply told me that I was costing him, and that he was ?working on it?. It been three months now, and now I am taking this problem up with the manufacture. Had Harry Lane followed DCX?s quality and delivery policy, we would not have had the problems I am having. Further more, instead of taking care of the customer, I have been tossed aside like a used Kleenex. Instead of a pleasant buying experience, it has been a nightmare. Avoid this dealership like the plaque. I am letting all of my friends in the building trades know not to do business with Northwestern Dodge.
The Dodge Ram is a very nice truck. Just make sure you purchase from a dealer that follows DCX policies, and remember, "5-star" means nothing to you. All of my problems are from a 5 star dealer. I recommend Blue Bonnet Dodge in Texas, see Jim Belt and you wont have the problems I am having to deal with.
Submitted by: Rob Schmidt      schmidtyboy74[a]hotmail.com
Number of dealership visits=7, Last visit date=aug 04, Date report submitted: Aug 26 16:48:06 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

Last update to this page: February 21, 2007