Snethkamp - Redford, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid,
The Body Shop staff (Brenda in particular) needs URGENT training in people skills, customer service, etc. I have never seen a person care so little about the customer. Nothing was explained to me nor was any information offered as to how long it might take to repair my car (that was 1 week old and vandalized), whether or not I had transportation or would actually prefer walking home in the rain without an umbrella. All she saw was the insurance check in my hand. When I did pick up my car the conversation was "I just need the insurance check and your deductible". Nothing was said about would you like to look at your car? Do you know where your car is? And this is "Not To Mention" that I had to call to find out "if my car was ready". I would give this dealership 2 thumbs down on Customer Service. Oh yes the best part is that the "Safety Inspection" that the car was to have gone through before it was sold, completely missed the fact that there is a empty hole in the back panel next to where the jack goes (you guessed it! there was no jack either), this hole is suppose to have an electrical power source going to it but the part was missing and wiring ripped out. So far I've made 4 trips to the dealership in less than 2 weeks that I've bought my car and I have another one to go.............maybe I will have a whole car yet! 27 Aug 2002

Sales=Good, Service=Avoid,
After the sale of my Jeep Cherokee the service went down the tubes. My jeep had been stolen, with approximately 7 months to go on my lease the dealership was not interested in selling me a new grand Cherokee, I guess they didn't want my money. The body shop had told me to go over my filthy vehicle with my bare hands to find any scratched dent's dings etc. Do you think they could have washed it? Avoid this dealership. 09 Jan 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007