Suburban Chrysler Jeep - Novi, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Fair, Parts=Fair, bought there=Yes, Buy_DaimlerChrysler_again=Yes,
would like to make a statement to all new vehicle customers not satisfied with repairs. If you have to return for problems that just don't seem to get fixed on the first visit, let me tell you why. As a technician in a chrysler jeep store we do not get paid from the manufacturer to diagnose the symptoms on your car, only to change parts. We do the best we can for what we get paid. If we have to spend time road testing to find the problem, which could be 30 minutes or more sometimes, we don't get paid for that. That's why we get cars in and out as fast as we can to try and make a living. Warranty doesn't pay us what you think, usually half of what flat rate manuals list. So those of you that think your entitled to free repairs when your warranty is up, you should have bought a contract. Just think of the poor technician that just got screwed out of proper compensation just for you. We don't work for the manufacturer, nor do we get their benefits.You should go back and tip that technician to make up for what he or she gave up for you. Now the service contracts don't even pay us full rate. I hope this explained some of the possible problems you endure in service departments, but we're all not like that.
Maybe technicians everywhere need to organize so we can get proper compensation for our work. Its funny how Daimler chrysler knows that the month they terminated our diagnostic time, it affected fixed first visit scores everywhere. They don't seem to care.
Submitted by: kevin     janus1988[a]hotmail.com     i work there
Date report submitted: Sep 26 21:54:23 EDT 2004

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We got the lifetime oil change service here on our 2002 PT cruiser and 2000 Chrysler Voyager. These idiots would try to get us to change things 10,000 miles before needed, would flat out lie, and try to get you to buy services not needed at that time or not even needed for your car. AVOID THESE BONEHEADS!
Submitted by: Withheld by request
Number of dealership visits=10, Last visit date=5/6/04, Date report submitted: Jul 22 15:53:13 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007