Dodge of Burnsville - Burnsville, MN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
After a recent accident, I unexpectedly found myself having to buy a car. This process can be a difficult and frustrating time for most people. That is why I chose Dodge of Burnsville. They have been just excellent to me over the years. I have always experienced sincerity and care for my needs each time I visit them. The knowledgeable sales staff is easy to work with, taking extra time for my needs and answering all of my questions. The selection and pricing of the vehicles is worth your time to stop by and check out. The business office manager was pleasant and very nice to deal with. He made the whole experience easy to understand and answered all my questions. I would strongly recommend this dealership to anyone who is in the market for a vehicle.
Submitted by: Brent Skarsten       baskar2112[a]yahoo.com
Number of dealership visits=5, Last visit date=02/14/07, Date report submitted: Feb 14 14:19:05 EST 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
We bought our 2003 Ram and found out when we got it home that oil had not been changed. After bringing the truck back and asking for them to change the oil they refused. The sales manager then stated the oil was changed in July, which was 5 months ago. Well, we all know darn well that if we as owners hadn't changed our oil in 5 months and had a problem with the truck, Dodge would not cover it because oil is supposed to be changed every 3 months (or)3,000 miles. I will not be bringing my truck back there to service it nor will I buy another vehicle there. On a positive note though, our sales person that helped us did an alright job when selecting the vehicle. And i agree with the other posting on this page that the finance manager got mad at us also for not taking the extended warranty! He was a jerk!
Submitted by: N.N.      nicoleedee20[a]hotmail.com
Number of dealership visits=1, Last visit date=11/14/06, Date report submitted: Nov 17 10:33:16 EST 2006

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
We bought a 2000 Dodge Dakota SLT from Dodge of Burnsville on the 11th of December. The truck has been in the shop ever since (as of 12/21), at Bemidji Chrysler Center. The vehicle was in originally for a frozen throttle and it was severely misaligned. Bemidji Chrysler has been unable to align the vehicle to spec. This raised a flag with me, so I ran a Carfax vehicle history report. We had asked Burnsville Dodge for a Carfax report before buying the vehicle, but they said they don't run Carfax on any vehicles and instead inspect all vehicles with a 120 point safety inspection. Well, I ran the Carfax and it came back with a "Severe accident, airbags deployed" accident on it's record. Bemidji can't get the vehicle into alignment (bent frame?). The accident report indicates this vehicle T-boned another at 50+ mph. The vehicle is so bad that if you let go of the steering wheel at 65 mph you're into the opposing lane of traffic in no time!! How could that get past the "120 point safety inspection" that the salesman bragged about?!?!? I can't believe a 5-star dealership would sell a vehicle this unsafe. This problem wasn't apparent during the test drive because the salesman kept us on surface streets where the speed limit was 30 mph. I wonder why that was?? The salesman also knew very little to nothing about the vehicle in general, had no clue what the fuel economy was, etc. Needless to say I am not happy at all. I won't buy another vehicle at Burnsville Dodge as long as I live!!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=12/11/2004, Date report submitted: Dec 21 16:47:25 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No,
no comments offered 
Number of dealership visits=1, Last visit date=07-12-04, Date report submitted: Jul 14 21:34:33 EDT 2004

Sales=Good, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought used car from them. Didn't get 1/4 of the way home and the alternator went out. Called back and talked with Sales person who set up a Tow truck and they came and got the vehicle and took it back to the dealership and fixed without expense to me. Got car back the next week and runs great. Son loves his Stratus, I was a little worried about other problems with the car but so far so good..
Connie
Number of dealership visits=1, Last visit date=4-16-2004, Date report submitted: Apr 27 18:19:57 EDT 2004

Sales=Good, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I bought a 2003 Ram from them. I was happy up until I meet the finance manager. What an JERK! After making me wait over an hour to see him, he quotes me an interest rate that almost knocked me out of my chair. I work for a bank and knew I was getting taken for a ride. He also refused to checkout another finance place saying this was the best he could get me. I left, went to my bank, got 4% less. And came back with the check. Then he has the nerve to lecture me about not getting an extended warranty. If I didn't get such a great price on the truck, I would have punched the guy in the nose and walked out.
Never trust finance managers. They get kickbacks and you pay for it!
Number of dealership visits=1, Last visit date=October 2003, Date report submitted: Jan 22 22:41:50 EST 2004
Note: Comments and rating don't match very well.

Sales=Don't Know, Service=Avoid, scv_there=Yes,
There are liars, then there are Damn liars and then there is Dodge. If they are moving their mouths, they are lying again.
Number of dealership visits=1, Last visit date=July, 2002, Date report submitted: Sep 9 07:28:16

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
After asking to speak to a sales rep on the showroom floor, I waited over 30 minutes - nobody ever came. None of the staff showed an interest in helping this motivated buyer.
Number of dealership visits=1, Last visit date=1/03, Date report submitted: 21 Mar 2003 17:41

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=yes, No comments offered
Number of dealership visits=2, Last visit date=01-03-03, Date report submitted: 27 Jan 2003 17:08:50

Sales=Don't Know, Service=Good,
did flash 18-019-01 for free under warranty no questions asked........flask does not work on my truck though. Need to investigate further. No fault of the dearer though.
Date report submitted: 07 Jan 2002

Sales=Excellent, Service=Excellent,
Best experience ever. Sales process with honest, honorable people. Service people don't fill your with BS. Seems like they always do what they say they're going to do! Kudos!

Sales=Avoid, Service=Avoid, Bought there=No, no comments offered
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007