Hopkins Town & Country Dodge Dodge - Hopkins, MN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Excellent, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: ram 2500
Number of dealership visits=3, Last visit date=6/2005, Date report submitted: Jul 5 01:12:12 EDT 2005
Sales=Good, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
If you need service, see Michael Ennis. He is straight to the point and holds his word on prices. No B.S. like at Brookdale or Blaine.
Submitted by: c2
Number of dealership visits=3, Last visit date=6/2005, Date report submitted: Jul 3 13:44:21 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have purchased two vehicles from this dealership, and can highly recommend them. The sales staff is courteous and fair, and I was able to negotiate excellent pricing for both trucks. Although I haven't had any major service work done, I have had the vehicle in for minor repairs and oil changes - the service department is excellent, and meets/exceeds my expectations.
Submitted by: Barry    barmats[a]hotmail.com
Number of dealership visits=8, Last visit date=March 2004, Date report submitted: Apr 23 10:51:08 EDT 2004

Sales=Good, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
About a year ago I had my fully warranted dodge dakota serviced at Hopkins service center. I needed a new suspension, and a few other things. I had them quote me an estimate of the parts they there were to replace. The estimate came out to my $50 deductible with "no charge' printed next to all the parts. The service manager even went into a book to make sure all my suspension was covered by warranty. 5 months later I received a bill from them for $500 not specifying what they were billing me for. After several days of phone calls they indicated to me that my suspension was not covered by warranty. I told them about how the service manager looked up all the parts and said they were all covered by warranty. They said they didn't believe me and threatened collections on the bill. I made them aware that I had a signed estimate with "no charge" next to all the parts and we settled on $50 because that would be how much small claims court would cost me.
Number of dealership visits=4 years, Last visit date=1/6/04, Date report submitted: Jan 22 22:28:57 EST 2004

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
Hopkins town and country Dodge was a very nice place to buy a truck but when i had a problem with the truck (water pump at 5000mi) the service department turned a small problem into a 4 visit nightmare. Now at 20000mi brake rotors are warped and were replaced last night, now i'm going back for the second time so they can fix it again. I don't think that a five star service department needs 4 visits to fix a water pump and two for a simple brake job.
Mike Beauchene     Mike.Beauchene<at>ppsindprod.com
What does it take to get a five star service department rating? Please reply, don't ignore me any more this is pitiful.
Number of dealership visits=7, Last visit date=6-24-3, Date report submitted: 25 Jun 2003 10:33

Sales=Excellent, Service=Don't Know, Bought my '01 Ram 2500 Diesel over the Internet from Mike Bugs. Bought for $49.00 over dealer invoice. I couldn't find the truck I wanted anywhere. Mike located the Ram I wanted and got it from another dealer for no extra charge (it was one of only two in the state that had the equipment I needed). First time I met Mike was when I drove in to pick up my new truck. No BS, no games, everything was exactly as we had discussed over the phone. It was by far the easiest car buying experience I've had and I will probably buy my next vehicle on-line.
Date report submitted: 11 Dec 2001

Sales=Excellent, Service=Excellent, Super nice and super clean in both the show room and the shop. Treated excellent in both shop and show room. 5 stars!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007