Scholtes Motors - Worthington MN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
We had a problem with our Dodge van the Wednesday before Thanksgiving. We were almost to Worthington, so we stopped at the dealer there. They were able to get our van right in, which we thought was great! However, it didn't work out that way. My husband was fairly sure he knew what the problem was and told the service department. We waited in the waiting room, which had a TV and chairs. Again, we thought GREAT! We waited two hours, no one in the dealership even acknowledged us, although there was someone in the office right across from where we were sitting and several salespeople sitting in an office talking to each other (we never saw another customer). We finally found a service person to talk to and he told us that it might be the problem my husband had already told them he thought it was or it might be something else. It took them 2 hours to decide this (and it did turn out to be the problem my husband thought it was). Next, we saw our mechanic punch out and leave for lunch. No one had told us what the problem was, how long it might take to fix, or offered us a car to take our family to lunch. We finally found a service person about 45 minutes later and asked him to check on our vehicle. Apparently it just needed to be test driven, but the mechanic left before doing that, leaving us sitting there. When I called to complain, the owner just said they were short staffed because of the holidays. I still think someone could have let us know what was going on, acknowledged us, and offered us something. No one even told us where the vending machines were (which were located INSIDE the service department). The vehicle was fixed properly and the price was right, but I have never been treated so rudely or had such a LACK of CUSTOMER SERVICE anywhere I have gone. We are trading our van soon, and I saw one on the lot I was very interested in, but I wouldn't buy one there if it was the last van on earth!!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=November, 2005, Date report submitted: Jan 12 22:40:44 EST 2006

Sales=Good, Service=Good
Vehicle: Dodge Durango Sales department is honest and fair as trade-in are concerned. Service department is reliable and has headed off two potential problems, leaking radiator connection and fixed a beginning leak in a tranny cooler line. Very good body shop: painted grille guard, nerf bars, and new rear lift gate.
Number of dealership visits=5, Last visit date=08/30/2002, Date report submitted: 24 Sep 2002

Complaint of service dept misdiagnosis and rude treatment of customer
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007