Whitaker Lincoln Mercury - Inver Grove Heights, MN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
I bought a Dodge Intrepid 2004 (26,000 miles) from this dealership. I admit, i rushed into buying the car w/ great help from the salesperson. I was happy w/ the car! My payments were more than i asked for but i agreed. The main thing that sold me was the warranties. I specifically asked him what was covered and not covered. I was told that the bumper to bumper warranty was to include everything from the front bumper to the back bumper. I specifically asked if everything would be covered for at least 60 days. The dealership said "yes". I was given a mfg warranty for 36,000 miles along w/ a 60 days warranty from the actual dealership i bought the car from. I asked if a 12 pt inspection had been performed on the car. The salesperson read off everything that was checked on the car including the brakes. Within 1 month of owning the car i noticed several small things wrong with the car. The drivers door did not lock, Engine did not accelerate properly, cig lighter broken! So i took time off work to take the car to dealership (different location) to get fixed under the warranty by the mfg co. They were great! They fixed everything that i had complained about except the brakes. I went back to my salesperson to complain that the brakes were squealing and he replied "well you'll have to pay out of pocket because its not under warranty. I reminded him i had the car less than thirty days and after paying a higher car pmt than i initially anticipated i couldn't afford nor thought i should be repairing a 2004 car still under both warranties i just had gotten. The salesperson advised me that cars break down all the time, and that is an expense i should just expect to pay. I told the salesperson ok, they do break down, but were speaking of a 2004 car i just purchased.
The salesperson said he couldn't help me. I noticed as soon as i signed the final paperwork that was the last i was to hear from my salesperson. I would leave msg's and when i did get in con! tact he gave me the run around. I was also given just 1 key an! d told later i would get the second key w/ the car remote. I was later told that the 1 key was all there was. Of course that was after all the paperwork was signed. Not to say that would've changed things. Stating he'd have to speak w/ his boss. I am so angry at this place! I really got SCAMMED! I cannot accept this.Im now reaching the end of my 60 day warranty from the dealership.What can i do? Do i have any option?
Submitted by: Tracy Serier     tls23[a]aol.com
Number of dealership visits=1, Last visit date=09/28/2004, Date report submitted: Sep 28 20:37:31 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007