Al West Dodge, Chrysler, Jeep - Rolla, MO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom

Sales=Don't Know, Service=Poor, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Brought my 2001 RAM 2500 Diesel in to them for a shift hunting transmission. After their initial diagnosis that they could not get the transmission to act up the proceeded to throw parts at is, very expensive parts. First they told me that the TPS was bad and that is what was causing my problems, $480 later I still had the same problem. Also, I requested my old parts back and they "lost" my TPS, a technician told me that they threw it into the garbage and the garbage truck had already come. First RED flag. I brought the truck back to the dealer with the same problem, this time the TPS was ok but the regulator was bad on the alternator and the alternator needed to be replaced, $350. I have learned since that the regulator is not even part of the alternator in my truck! Needless to say the truck still had the same problem, it couldn't pick between 2nd, 3rd, 3rd lockup, 4th, or 4th lockup depending on speed. So, back to the dealer again and I told them to fix it and I was not going to pay them a dime more. I should mention that my dissatisfaction was made known to the management of the dealership and their response was either pay the full bill or we will not return the truck. What happened next floored me, they called me and said that the problem was corrosion in the wiring harness between the cam sensor wire and the TPS wire and that it would be another $350 for the harness plus labor to install it!! I reminded them of my statement earlier that I was not giving them anymore money to try things in hopes that they will work. I am not sure what they did to the wiring harness, there was some new black tape on the loom but I picked up my truck and didn't pay and the problem is fixed, or at least seems to be for the moment.
It seems to me that the original $480 for the TPS should have been refunded since they did not return the old part and that was not the problem to begin with, the $350 for the alternator and install I am willing to accept as "buyer beware" and I guess that I did get a new alternator out of it.
I have brought this up to the service manager and he insisted that they found my old TPS two months later! and would be willing to return it to me (yeah RIGHT) but all of the service was legitimate (according to him) and they would not refund any portion of what I had paid. I left mad and I will never use their service department again! And recommend that others do the same. As an additional note the Parts Department at the same dealership is excellent, they have always gotten me the parts I need quickly and at a fair price. I recommend the parts department highly, just stay away from service!
Submitted by: Keith Markeson       kmarkeso[a]hotmail.com
Number of dealership visits=3, Last visit date=8/05, Date report submitted: Feb 12 14:50:38 EST 2006

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007