Auffenberg Chrysler Jeep Dodge - Cape Girardeau, MO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Everything has been perfect. From Sales to Parts and Service, this is the best dealership I have ever been to in 66 years. If you need a vehicle or service this is the place. Keep up the good work.....
Submitted by: Bob Reynolds
Number of dealership visits=5, Last visit date=8-27-2006, Date report submitted: Sep 13 09:20:50 EDT 2006

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
3\17\06 Took my 2005 Jeep in for a routine oil change (15,000 miles) 1 1/2 hours later I was told that the oil pan was stripped out, that it was my fault and I would have to pay $376 for a new oil pan. I was told that they do not have loaner vehicles and that I could go across town and rent a car for a couple of weeks while they wait on a new oil pan. Stated that it was my fault and would not be covered under warranty because I had the oil changed someplace else besides there. The mechanic also checked the transmission fluid level with the Jeep turned off. Very hateful lady at service counter, stated that she could have my warranty voided, they walked off to have a cigarette. ALL the staff went to lunch and left me sitting there waiting. Finally one guy found a RUBBER TEMPORARY DRAIN PLUG to put in so I could drive home. Had to have the pan re-tapped and an oversized plug placed at a different mechanics. Total time there 6+ hours.
December 2005 Service engine light came on in the 2005 Jeep, Auffenberg had my Jeep for 2 weeks. When I dropped it off it had a full tank of fuel, when I picked it up it was on EMPTY! Drove 1.5 miles before the service engine light came back on. Another week before they finally got it fixed and they never did put any fuel in it.
Submitted by: yzr_now[a]yahoo.com
Number of dealership visits=4, Last visit date=3/17/2006, Date report submitted: Mar 23 20:37:13 EST 2006

Sales=Good, Service=Avoid,
If you want warranty work forget it. If they don't have some lame excuse that you are buying crappy fuel why you are have trouble and attempt to fix it, then they will screw it up and you will end up spending half a day on hold to DC till they make them fix it right. Then they treat you like an ass because you called DC. They Tried to get my wife to authorize a repair for a check engine light they said would take 1.5 days to fix and cost $800 and claimed it was a non warranty issue. When she refused and brought it home I traced it to a loose fuel connection, fixed in less than an hour but wasted my Sunday off tracing it down and getting out the ramps and jacks, cleaning up etc. Same Crappy service on 2 of my pickups too. Most of the repairs would have been minor if it weren't for lousy mechanic work compounding the problems.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 29 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007