Crown Motors - Farmington, MO

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Me and my husband have recently tried buying a new car from crown motors. We ordered our great new Dodge Caliber in the third week of July 2006. We had only been married for a month and a half but we had the to have a new car. We were told we would have our new car in 6 to 8 weeks and to day is September 28th and still no car. What is going on? Are we getting the run around or did we just do business with the wrong people. The lady we talked with was great, don't get me wrong, but how can they say 6 to 8 weeks and let us wait this long and only contact us twice and once was after leaving two messages. What is going on, and what are we supposed to do?
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=August 30th, 2006, Date report submitted: Sep 28 16:15:25 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
don't let this labruyere guy fool you, if you knew what he didn't disclose, then the picture would be clear. when a vehicle has been out mudding and in the mud pits, that is abuse. when the rear end bolts are sheared off from yanking or pulling that is abuse. the dealership paid for
it the first time, but they aint no dummy, abuse is abuse. did he bother to tell you that he bought all of his parts at the dealership too ? probably not. does that tell you something ? sure they show jeeps going through the water, but the owners manual tells you to repack the hubs...gotta watch
out for these kind of somcumers, they would sit in a bathtub of water holding a television set....don't blame a dealer for someone else's stupidity.
Submitted by: peter jennings
Number of dealership visits=1000, Last visit date=010306, Date report submitted: Feb 3 23:22:36 EST 2006

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
Bought brand new 2002 Jeep! Broke down and they supposedly fixed under warranty! Two weeks later broke down again and this time they said vehicle had been abused even though the same parts broke that were just replaced under warranty week and a half earlier! Would not cover warranty on 2002 Jeep with less than 21,000 miles on it. Claimed abuse of vehicle. Just watch a Jeep commercial on TV or look up Jeep on the web and see if you think a Jeep can be abused?? It appears from their ads that a Jeep can go anywhere? Not true! All they have to do is say they think it was abused and they will not cover warranty!
Very poor service when warranty is not covered on vehicle with less than 21,000 miles and service department is highly suspect! We have taken the vehicle to other mechanics and they claim this should have been covered by warranty! Chrysler/Jeep rep had no balls and was almost afraid to say anything except what the dealer mechanic had already said! Will never purchase another chrysler/jeep product of any kind!
Submitted by: Chris LaBruyere        debbiel(at)charter.net
Number of dealership visits=4, Last visit date=12-11-02, Date report submitted: 15 Apr 2003 17:58

Sales=Poor, Service=Avoid,
We have been to Crown Motors for several times. We have attempted to look at cars/trucks there, but no salesmen took the bother to talk to us or to provide any decent information. My father has a Dodge Ram Diesel, which during a visit to us last summer, unfortunately got a tank of bad diesel and had his truck towed to Crown. They charged over $600.00 to drain the tank and changed the fuel filter, which they did a lousy job as he had to do it again after filling up a second time. That unfortunately experience and their EXTREME slowness caused my father 3 days extra of his vacation. Our personal experience is on our '97 truck, which my husband took in to have it fixed, as we knew what the problem was, but didn't know how to fix it. They told them EXACTLY what the problem was, and all they did was charge us $60.00 dollars to test drive it and pronounce it "fixed." My husband didn't even get off the parking lot when it acted up again. My husband took the truck home, and in under one hour, fixed what they claimed they had fixed. We know the quality of mechanics that work there, and they are not of high quality. We will never return a vehicle there, and most likely will not ever try again to purchase from them.
Number of dealership visits=Several, Last visit date=06/02, Date report submitted: 26 Jan 2003 15:30:57

Sales=Excellent, Service=Excellent,
Every problem I have had with my 99 grand Cherokee has been taken care of professionally and in a timely matter. Even when out of factory warranty the service contract I have has taken care of all the problems no questions asked.
Number of dealership visits=3, Last visit date=12/9, Date report submitted: 27 Dec 2002

Sales=Good, Service=Avoid,
My daughter took her car there for a recall replacement on the lower lateral ball joints. Now it has a hole in the C.V. Boot. Their reason - she ran over something. Yeah, right, try to duplicate that in a lab. No way something is going to go straight up and hit the boot. I know what happened, the mechanic's pry bar slipped and went through the boot.
Date report submitted: 20 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007