Dodge City Motors - Columbia, MO

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The most recent reports are at the top of the list; the oldest are at the bottom

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This is my kinda service dept. Do specifically as asked and nothing more. Always courteous. Wonderful waiting areas with good coffee!!! Big cups!! Larry, the service manager is extremely knowledgeable. Thanks!!
Service personnel are extremely helpful. Waiting areas, 2, not just one, are very nice. Coffee is always ready with "Large Cups", Thanks!! Performed specific service repairs I requested in expeditious manner.
Submitted by: =Bret R. Byus        N2Hemis[a]aol.comNumber of dealership visits=4, Last visit date=04/04, Date report submitted: Dec 10 13:33:22 EST 2004

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Service Dept. provides poor customer service. They did not return my call after they replaced the belt tensioner for the 2nd time in 12 months. They put in the wrong part. The service dept. man told me the part needs replacing after 60-80,000 miles. I had 58,000 miles and the part was replaced by them 14 months earlier. I have also taken the car in several times to find out why my mileage is so bad. After spending $2,000, the car is still not running well with 8-10 miles per gallon.
Jayne Young
Number of dealership visits=6, Last visit date=3-3-04, Date report submitted: Mar 31 11:51:45 EST 2004

Sales=Good, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I bought my beautiful Neon at this location in 1998. We had a wonderful salesman and got a very good deal. I loved this dealership. HOWEVER... By the following year, I had moved home, to California, and noticed a few problems. The dealership there took care of everything they could, but did not have the tie rod in stock that I needed (A TSB bulletin on it), so when I returned to Missouri a month later, I took it to Dodge City expecting the same service excellence. I WAS WRONG. Sure, they fixed it, but they put it on the lowest possible priority. It took a day and a half. They were very rude about it, and claimed they had NO RECORD OF MY WARRANTY!! My car was only 1 year old, and I BOUGHT IT THERE!! Luckily, I had the warranty papers with me with their signatures....heh heh. I questioned why they needed my warranty, since the part was required to be a free fix anyway. They argued with me. I let it go.....Attempt#2 at getting my car serviced at Dodge City. 6 months later, I developed a nasty oil leak. It was the head gasket.. a full-on recall was ordered on this problem. AND my warranty required them to furnish a loner car for me since it would take a whole week. After some convincing, they agreed. Ok, no prob, right? I go to pick the car up, after returning the loner, as they told me to do, and try to charge me $500. for RECALLED PARTS!!!! They claim "The part is free, but our assessment fee, labor, and time spent machining the part costs money" Machining the part? They were supposed to full-on replace it!! So, after some HEATED arguing and bringing my father down there, they let it go. I didn't make it out of the parking lot. It died. They had to take it back in the shop for another 2 days to fix whatever they broke. After I did drive it home, it NEVER ran right again. It slowly deteriorated, and they wouldn't do a thing about it, even though I had an EXTENDED WARRANTY!! I hate them for what they did to the only new car I'll ever be able to afford. $15000 down the drain because they ruined my baby! Now I drive a 97 Intrepid which is on its last legs and has an exhaust leak which gets into the car while you're driving. But i know i can't take it to them... When my friend moved here with her 98 Stratus, her transmission stopped shifting. We took it to D.City. Big mistake. They kept it for a month, did NOT furnish a loner. And charged her the whole amount claiming her warranty was not valid at this location because it was not bought at this location!! But they said they'd be kind enough to knock it down to $1500 for her. And wouldn't budge. They wouldn't let her have her car until they got their $1500. for completely covered warranty work!!! And one month later, her car died in the middle of the road, in the intersection of 63& Clark Lane. Please, folks, save your vehicles and your wallet. avoid Dodge City Motors of Columbia, MO at ALL costs!!
Its 4 years since my last trip to this dealership... And I still have fantasies of dropping a large bomb on the service manager as well as the whole staff. By the way, Dodge City fired the guy whom gave me such a great deal... I guess he was too honest! Rat Bastards!
Pamela    Scam420[a]hotmail.com
Number of dealership visits=4, Last visit date=09/2001, Date report submitted: Feb 9 14:27:48 EST 2004

Sales=Don't Know, Service=Avoid, scv_there=Yes,
Service Manager and Owner was only worried about, if I had bought my vehicle from them. After he found out that I did not buy from them I was told to take it back to the dealership where I bought it. I found out through the Dealership that I bought the vehicle at that there was a service bulletin on this problem and asked why the Dodge City Motors did not correct the problem since that is what I took it in for. I still have not received any follow up from Chrysler Corp. or Dodge City Motors. I will not buy from them and I will recommend to my friends not to buy from there due to there customer service. I'm VERY DISGUSTED and would like to see some follow up. I think their service dept. needs to work on their service!
juengermannl[at]missouri.edu
Number of dealership visits=3, Last visit date=Early 2002, Date report submitted: 17 Jul 2003 10:01

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007