Gladstone Dodge, Inc. - Gladstone, MO

Visit Geno's Garage for Truck accessories.

From Anderson Foster, General Manager of Gladstone Dodge:
We operate a top notch company and strive to make everyone happy. And yes I have had my family rate their experience with our company as well. We hope that everyone is happy and continues to do business with us. We have been in this location for 17 years and plan to be here that much longer or more. I would hope that any customer that has a problem with me would have the dignity to approach me with that problem and meet with me face to face. I am always available and can be reached at 816-455-3500 or afoster[at]gladstonedodge.com.

The most recent reports are at the top of the list; the oldest are at the bottom.
(several unverifiable reports and several bogus reports submitted by a disgruntled employee have been removed.)

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I am friends with the General Manager and the only problem I have ever had was not getting called back by the service department in a timely manner. This was quickly resolved. We have purchased several vehicles from Gladstone and have always been happy.
Submitted by: Kim Renzelman
Number of dealership visits=Many, Last visit date=Mar 3, 2006, Date report submitted: Apr 11 16:20:21 EDT 2006

Sales=Don't Know, Service=Excellent, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Good experience from service department. Never any problems
Submitted by: Barbara Foster
Number of dealership visits=2, Last visit date=9/04, Date report submitted: Nov 6 10:10:41 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Mark, my salesman, was excellent. He was consciously aware of the stigma that can follow car salesman, and went out of his way to be direct, open and honest during our negotiations with the dealership.
I would recommend them, and him, highly.
Buy a Doge Ram Hemi Truck from Gladstone Dodge, you won't be sorry.
Randell Nellist     Rcnellist[a]aol.com
Number of dealership visits=3, Last visit date=October '03, Date report submitted: Mar 4 20:17:54 EST 2004

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=Yes,
I have a 1996 Intrepid. It has had several minor problems which Gladstone quickly repaired. However on my last visit this car had a very bad problem. It would not run smoothly. I went to Gladstone and was welcomed by Ed Becker the service manager. He remembered me from past visits. He provided me with a loaner car and sent me on my way. The problem was listed as a erg valve and some sensor. Quickly taken care of and back on the road the next day. What great service! I will always go the Gladstone Dodge for everything to do with my cars.
Megan Fitzpatrick
Number of dealership visits=5, Last visit date=May 2003, Date report submitted: 06 Sep 2003 11:43:41

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
I have purchased 3 new vehicles from Gladstone Dodge in the last 30 months. The first was a 2001 Dodge Ram, we came back and purchased a new 2002 Ram Quad Cab 2wd and just purchased a new 2003 Ram Quad Cab 2wd with a Hemi. This is the best Dodge dealership around and by far the best truck on the market. I would highly recommend Gladstone Dodge and the Dodge Ram! Great Trucks and Great Dealer.
Danny Elizondo      bigdan_1(at)msn.com
Number of dealership visits=10, Last visit date=2/24/03, Date report submitted: 25 Feb 2003 10:52

Sales=Excellent, Service=Good, bought there=yes, scv_there=yes,
I purchased a pre-owned 2001 Chrysler Sebring Coupe. I love the car and have had nothing but good luck with it. The only time I had any dealings with the service department was to get a state inspection. So I could not say anything but it was good.
Tracy Hinds
Number of dealership visits=3, Last visit date=Dec. 17, 2002, Date report submitted: 10 Feb 2003 17:10

Sales=Excellent, Service=Excellent,
My husband purchased a New 2002 Ram and I a preowned Sebring Convertible. All experiences so far are great we love the ram and I had the old model convertible first so I love the car as well.
Kerrie McCown
Number of dealership visits=4, Last visit date=January 28, 2003, Date report submitted: 29 Jan 2003 10:39:10

Sales=Excellent, Service=Excellent,
As I said earlier. We came back and purchased our new Caravan SXT on Thur. 1/23/03 and everything was wonderful as before. I would highly recommend Gladstone Dodge.
Cindi Sobbe
Number of dealership visits=6, Last visit date=Jan 23, 2003, Date report submitted: 27 Jan 2003 15:11:25

Sales=Excellent, Service=Excellent,
The reason I bought a vehicle from Gladstone Dodge was the service I received from the service department. This dealership went out of their way to make sure my old Stratus was in good working order after breaking down in December. I the went back in to buy my new Ram truck from the sales department. This truck in the best vehicle I have ever driven. This new Hemi is wonderful, powerful and gets great mileage.
Troy Pratt     tpratt2(at)kcrr.com
Number of dealership visits=5, Last visit date=1/2/03, Date report submitted: 23 Jan 2003 18:42:36

Sales=Don't Know, Service=Excellent, bought there=No,
I have Jeep and Gladstone has performed all of the service on this vehicle since they are close. Always great service. We are planning to buy a new Minivan with in the next couple of weeks and will report how this went as well. We can only hope that it goes a great as our service experience.
Cindi Sobbe
Number of dealership visits=4, Last visit date=12/18/2002, Date report submitted: 14 Jan 2003 16:04:14

Sales=Don't Know, Service=Excellent, bought there=No,
I had a problem with my Jeep and was given excellent care at Gladstone Dodge on no notice after having problems with the local Jeep dealer.
Julie Fitzpatrick    juliefitz622(at)netscape.net
Number of dealership visits=3, Last visit date=November 2002, Date report submitted: 16 Dec 2002 17:23:55

Next 5 - no comments, all submitted in less than 7 minutes.
Mar 31, 2004 From Gladstone's web page on the Dodge dealership locater:
Our Five Star Team   General Manager Andy Foster, New Vehicle Sales Manager Tim Doherty, Used Vehicle Sales Manager Steve Ziegler, Service Manager Merv Srock, Parts Manager Jerry Peoples, Body Shop Manager Greg Hammond, Loan Officer Troy Pratt & Kerrie McCowen, Internet Sales Manager Steve Genova
I have no problem with dealership employees and family reporting their experience with that dealership, especially when they identify themselves as the people have done below. Anyone is entitled to post their opinion and YMMV!  DaveF
Sales=Excellent, Service=Excellent, no comments offered
Lee Trauernicht    leet25(at)hotmail.com
Number of dealership visits=4, Last visit date=8/16/02, Date report submitted: 16 Dec 2002 17:23:55
Sales=Excellent, Service=Excellent, no comments offered
Anthony Robertson    t4421(at)hotmail.com
Number of dealership visits=3, Last visit date=9/30/02, Date report submitted: 16 Dec 2002 17:22:24
Sales=Excellent, Service=Excellent, no comments offered
Tim Doherty    tpdjazz(at)hotmail.com
Number of dealership visits=4, Last visit date=11/12/02, Date report submitted: 16 Dec 2002 17:20:51
Sales=Excellent, Service=Excellent, no comments offered
TJ Danhy    tj_dysorc(at)yahoo.com
Number of dealership visits=1, Last visit date=10/25/02, Date report submitted: 16 Dec 2002 17:18:54
Sales=Excellent, Service=Excellent, no comments offered
Anderson R. Foster    andersonfoster(at)netscape.net
Number of dealership visits=5, Last visit date=11/22/02, Date report submitted: 16 Dec 2002 17:17:16

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007