Hendren Autoplex - Jane, MO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Our '04 dodge 3/4 ton diesel truck broke down on the side of the highway in Oklahoma after having it repaired the day before at Hendren Autoplex. They assured us that it was in top form and ready for a 500 mile trip. We called Hendren from the side of the road in 26 degree weather at 7:30 in the morning on the way to Texas for Christmas vacation. We spoke to CJ Sitzs and asked for a loaner truck to get us to Texas for Christmas. He was extremely uncaring about our situation and very unhelpful. He told me to take my truck back to where I bought it from, that he "didn't need my business". He was aggressive, smart and intimidating and just wanted to argue. He should not be working in the customer service field. We needed help and he just made the situation worse. Very bad business. Then we called Fletcher in Fayetteville, Arkansas. We asked them if we were towed to them, could they please give us a ride to our home 20 mts. away so that we could get my wife's vehicle and continue on our way. They told us that they do not provide a shuttle service and we were on our own. You have no idea and no way to comprehend how difficult and disturbing it is to be stranded on the side of a highway in 26 degree weather with your family and Dodge drops the ball. When you purchase a $35,000 truck that is barely two years old, you really expect no trouble at all. But if it does happen, you do expect some sort of assistance from the dealership. Finally, we called Muskogee Dodge in Muskogee, Oklahoma and got some EXCEPTIONAL service, after hours of sitting on the side of the road in 26 degree weather. The manager, Kenny, sincerely apologized for our troubles with the truck, gave us a loaner to be on our way and properly fixed our truck. He is the shining example of a customer service representative. We have already told ourselves that we will never buy another Dodge, Chrysler, etc.. product, but if we did, it would be from Muskogee Dodge. I can't tell you what a decent manager and human being he is. He made our Christmas and he deserves some kind of recognition for his good deed when everyone else dropped the ball. Please contact us for further explanation as we would like to talk to someone about this. It cannot be fully explained in an email. In a nutshell, I would be ashamed to admit that a person like CJ Sitzs worked for me. We are still talking to the Fayetteville dealership to find out exactly who we spoke to at that location and will let you know.
Submitted by: jason stephens
Number of dealership visits=3, Last visit date=12-22-06, Date report submitted: Jan 6 09:33:48 EST 2007

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007