| DodgeRam.info > Dealership Surveys > MO > Marty Cancilla Dodge Superstore - Florrisant, MO |
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Sales=Poor, Service=Don't Know, Parts=Fair, bought there=Yes, scv_there=No,
Buy_DaimlerChrysler_again=Yes,
I bought a new 2006 Ram 2500 diesel their and the process took about 6 hours.
I bought a ram used from Don Fleir in Pacific and was out the door in less than
1 hour. The sales man was polite however he was helping about 12 other customers
and taking non stop phone calls while waiting on me.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=5/10/2006, Date report submitted:
May 8 16:09:36 EDT 2009
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Sales=Good, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
We worked with Stan Greene when we bought our 2001 Dodge Ram Quad Cab p/u. He
went the extra mile to help us get what we wanted and within our price range.
The salesman that we bought our 2000 Dodge Caravan was no longer working there.
He also worked well with us. And the dealership Service is excellent. I have
to always wait for my van or truck because I am in a wheelchair and can't get
home without either. My husband passed away so I am trying to take care of both
and service is wonderful helping me.
I really enjoy the truck. I pull an RV by myself with it. It handles great and
it makes trips good also without a problem. I am own a 2000 dodge van and it
is also great and reliable. Would definitely buy again if have to.
Submitted by: SueAnn Myers [Norman]
Number of dealership visits=Many since 2000, Last visit date=09-20-2006, Date
report submitted: Jan 3 13:29:30 EST 2007
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Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes,
Buy_DaimlerChrysler_again=Maybe,
I had the drivers window stop working. It was fixed in July by replacing a motor
under the 6 year extended service agreement. In September the window would go
up in a jerky motion. I took it back to have it fixed. They said the loose guide
rails were not put of the previous repair and it was likely due to an attempted
break in to my car. They agreed to fix it if I paid the $60 inspection fee.
Now the window is making a noise like it is too tight. I want to take it back
and have them fix it, but concerned they will change me another $60.
Submitted by: Pierre
sonny[a]pondrom.org
Number of dealership visits=6, Last visit date=Oct 2006, Date report submitted:
Oct 23 12:51:32 EDT 2006
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Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
Received a recall/service notice in the mail. Made an appointment to drop off
vehicle for repair, and I was told at that time that the service would require
2 hours. Upon arrival, services department did not honor my appointment time.
It took me over 40 minutes to drop off my car for service, making me late for
an important appointment. When I dropped the car off, I was told that the service
would take longer than stated on the telephone and that my vehicle would probably
not be available that day. Also, the person checking in my vehicle was pushy
on selling expensive services that she knew nothing about. I told her that my
time and finances were limited at the moment, and I was not interested in additional
services. She did not back off, she continued her sales pitch for expensive
services. When I picked up my vehicle, I was told that I needed a coolant flush.
After I drove away from the dealership, my coolant light came on. This did not
happen before my visit to Marty Cancilla. It certainly makes me wonder if they
did something to my vehicle. I will be bringing my vehicle for service elsewhere.
This was just one of many disappointing visits to this dealership.
I will stick with brand name, but not this dealership. They are horrible.
Submitted by: Penny Dobbs
Number of dealership visits=6, Last visit date=Oct 2006, Date report submitted:
Oct 3 01:16:56 EDT 2006
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Sales=Don't Know, Service=Poor, Parts=Poor, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Marty Cancilla Dodge World has about the worst service department I've ever
used. The sales department is also very high pressure with little knowledge
about their products and pretty much don't listen to the customer. In 2000,
I went shopping for a Dakota and they were unable to meet my desires, but indicated
they'd call me back when the 4 door models came out (I was about six weeks early).
I got follow-up...three times, each time trying to sell me something else -
I was very specific about what I wanted and wasn't interested in anything else
- which fell on deaf ears. Shortly after, I went to King Dodge in downtown St.
Louis - they hooked me right up - nothing available right then but they'd be
happy to order it for me. They've also followed up with low-key - how's everything
going calls.
Service at Cancilla is abysmal. King Dodge is a long way from where I live.
I've tried to get service at Cancilla three times - twice was simple oil changes,
part of scheduled maintenance. I dropped it off in the morning, went to work,
and was never contacted. At 5, I went home, dropped by, and the truck was exactly
where I left it. The next day, I called and was told they'd get to it tomorrow.
But I didn't learn my lesson. A year later, the All Wheel Drive somehow ended
up with one axle engaged, one disengaged and the transfer case broke free of
the chassis (simply backed up in the driveway and bang - no more AWD). I had
the truck towed to Cancilla, the closest Dodge dealership. I obtained a nasty
dirty rental car, and followed up every couple hours, wanting to know what the
status was. No returned calls, although I received promises every time I called
that someone would call me back. Two days elapsed - the truck was still in the
same stall in the service parking lot. I was then told "We're not going
to be able to get to it until the end of the week". I called King Dodge
- they sent a tow truck (no cost to me, and a 30 mile tow), picked up the truck
on Wednesday - I had it back Friday afternoon, completely repaired.
Perhaps Marty Cancilla Dodge has changed their tune. We'll see. Time to get
a safety recall fixed, and for new brake rotors (and I know what I need and
how long it should take and cost).
The Dakota is a good truck.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=2002, Date report submitted:
Apr 21 10:35:04 EDT 2005
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Sales=Poor, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
Our first experience with Marty Cancilla Dodge World was excellent. We bought
a used Ram pick up and loved it. When we returned we bought a new Dakota and
that is when things went sour. When we arrived they were more than willing to
help us out and let us drive the truck home for the weekend. They were more
than helpful up till the day we signed the papers. Less than a week after the
purchase of our new vehicle the check engine light came on. We called and couldn't
get anyone to call us back. After several days we did get a return call and
got the truck in for service. The service dept manager was great!! We went out
of state for a few days and the check engine light came on again. We called
the dealership back while driving and asked for a call back. I called everyday
for 3 days with no return phone call. Several days later I reached the service
dept and again the manager was more than willing to help. When we went in we
saw that we should have received a winter package free with our purchase. This
was never offered to us and when we asked about it they said of course we would
receive that package. It is now several months and they now tell us that the
floor mats that were with that package have been discontinued and we will not
be receiving the front mats only the back winter floor mats. I really want to
purchase another Chrysler vehicle but will never return to Marty Cancilla Dodge
World Florissant.
Submitted by: Randi Schulte rdschulte1 [a]
msn.com
Number of dealership visits=2, Last visit date=01/2005, Date report submitted:
Apr 17 12:24:42 EDT 2005
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Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
We bought a "program car" (2003 Chrysler 300M) from the Dodge dealer
and had a terrific experience with the salesman. Subsequent visits to the service
department for routine maintenance have been very positive.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=June 2004, Date report submitted:
Dec 13 16:46:10 EST 2004
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Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=No,
Marty Cancila's is the worst place I could think of. The sales mans are horrible.
We decided on the price of the car.
The salesman left and when he came back, he told us the monthly payment. We
did not realize that they had raised the prize of the van by $3,000. The next
day we realized it and we could not do anything about it. I have written to
the better business bureau and the attorney general. I also sent letter to the
City of Florissant.In the letter to the attorney general Mr. Cancila made personal
attacks at me. I hate to see all the new dealerships. We go to Westport Dodge.
They are wonderful! The service department is wonderful. Last month I called
Westport Dodge and they got me in that day and my car was finished in the same
day.
Number of dealership visits=2, Last visit date=September 2001, Date report submitted:
Jun 30 16:46:15 EDT 2004
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Sales=Avoid, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
I was 16 buying my first car at the Landmark Chrysler dealership in Florrisant.
I bought a 2002 PT Cruiser and got a good deal from them on it. I had a good
salesman, felt welcome and important. My salesman, a former cop who was indeed,
great. That's now all changed. Not the salesman but the dealership. I visited
the Cancilla Chrysler store the first day they were bought out from Landmark,
had all new salespeople from there Dodge store. On this day was a special event
for Chrysler, open late on a thursday to show off there new cars. I have long
since traded in my PT and in the future is considering a Crossfire, so I walk
in, being a former customer and not knowing of the dealership buyout, they ask
me my name and say that you had to be "invited by mail to attend and receive
a free gift" well I was "invited" by Landmark, before the buyout.
My name wasn't on the list. Ok, they only invited people who had purchased from
the Dodge store, great, like I was supposed to know of this buyout and my invitation,
from chrysler, being now void, great, well I still got in, after complaining,
and then went to receive my rightful gift. They wouldn't give me one, saying
I wasn't originally invited, well after complaining again, they decided to send
me one buy mail, great. I then go to look at the Crossfire. Doors looked. The
windows were open though, so I unlocked it. Alarm goes off, and there I was
with everyone looking at me, the one salesman goes gets the keys, aggravated,
and turns the thing off. I then eventually ask for a brochure on the Crossfire,
there out, they promise to send me one by mail in less than a week. It has been
a month, neither the coin gift nor brochure have arrived, wonderful. Moral of
the story, Cancilla is not a very polite dealership and will make some false
promises, Landmark is still around in Illinois and is still a great dealership,
the low marks on sales is definitely reflecting Cancilla, not Landmark. Landmark,
pleez come back to St. Louis
Jacob jacobk66[a]msn.com
Number of dealership visits=3, Last visit date=04-07-04, Date report submitted:
May 14 01:36:16 EDT 2004
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Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=No,
originally, i went shopping at marty cancilla dodge world for a neon SRT-4.
after a few days, the salesman talked us in to driving to this dealership to
check one out. i needed an automatic for the wife, this wasn't a problem for
them on the phone. we go, traffic is always a mess around there, wait for the
salesman to show us these cars, he's not anywhere to be found. a stand in, stanford
green, helped us at first. he made us feel comfortable, even though it was obvious
he was trying to make a sale. he still seemed like he cared. we looked at the
SRT-4's, and i asked to drive an automatic version, since all we saw were sticks.
he then informed us they didn't make them with the automatic transmission. ok,
fine, i give up on this mission, thanks for your time. 2 weeks later, stan calls
us, tells us about these great rebates and incentives. i think to myself, ok,
i can get the SRT-4, use the rebates for the down-payment, and leave the wife
to drive the Nissan Maxima we owned at the time, since it was an automatic.
so, he begins to reel about the caravan, i told him he knew what car i wanted...oh,
the rebates don't apply to the SRT-4. ok, fine. so that was the end of that
phone call. i saw an ad in the sunday paper with the intrepid, loaded, listed
at 12,999 after rebates and dealer incentives. so, i figured what the heck,
we'll go look. that's like 50% off MSRP. we get there, i asked about the stratus,
since that's a step below the intrepid. i look, see some i like, but the #'s
don't match financially what their ad offered. so, i told them to show me the
intrepids they have advertised, with e v-6 and all. we hopped in the golf cart,
drove through the lot, and sure enough, they had only one, and god bless its
poor soul, it was the ugliest color of baby poop green mixed with boys bathroom
blue id ever seen. so, back to the stratus...i found a few that looked practical
for my families needs, 4 door, v 6, moon roof. we get the keys, drive it, and
it rides nicely. I've never bought a new car in my life, so of course I'm in
heaven driving a car with 1 mile on it. about 1 hour later, were still haggling
over numbers, even with the rebates and incentives. the salesman, matt carlton,
keeps looking at his watch, like he's in a huge hurry. maybe he was late for
a gay pride march or something, he kept looking at me weird. 3 hours later,
my wife's parents show up. the credit application was originally filled out
with my wife being the buyer, her father being the co-buyer. god bless them
for their willingness to co sign for us. some how or another, the car ends up
in only her dads name...we didn't really find this out until the next day. so,
now we have a huge problem here. the payments are going to my father-in-laws
house, along with any other information coming from dodge or our good friend
marty. so, he needs to have full coverage insurance on this car, even though
he doesn't drive it...not to mention he lives 25 miles from where the car lives.
then we have the problems with licensing. we need him to get license plates.
we need his property tax waiver/information. basically, dad bought a car, I'm
borrowing it. after numerous calls to the dealership, they tell me that there
was an 80% chance of us getting this car if my wife's name was on it. gunnar,
the finance manager, claims he mentioned this clearly to my wife and father
in law. bull crap. if we would have been aware that he was going to be the sole
buyer of this car, we would have went somewhere else. we didn't need a brand
new car anyway. my last conversation with him ended in a yelling match, him
saying he explained everything clearly to them, and me saying he's full of (lots
of stuff) along with all his work partners.
we were supposed to get a free $50 gas card with purchase, which took 4 calls
to the dealership, each with a promise it would be mailed the next day. crapola.
never came.
3 weeks and 900 miles later, the car dies on my way to work. i am concerned,
because not only is it a new car, but its a new car i owe close to 26 grand
on after financing and what not. i call, try to get an appointment to have it
checked out. after 40 minutes, and one disconnect, i talk to the service manager,
dave murry. he assures me that i will have no problem getting a rental from
their place, as long as i bring a check, (to approve for 1$), proof of insurance,
and my drivers license. i tell him about the trouble this buying experience
has been so far, and he assures me that i will have no problems, and everything
will be taken care of. guess what..heh, i needed 2 checks to get a rental car.
sorry, i was going to drop this car off on the way to work, planned to travel
lightly with only what i was told i needed. 20 minutes later, they tell me they
can call enterprise, and they will pick me up and give me a rental. sounds like
extra b.s to me that i shouldn't have had to worry about. this was all taken
care of, right mr service manger?? i tell the rental girl that i was promised
a car, even my extended warranty they scared me in to buying covered the expense.
she left again, came back 20 minutes later, and I'm sorry sir, i cant help you,
i can call enterprise. how's that for standing behind your customer, and your
products? it was a hassle checking the car in for starters, because this thing
is in my father in laws name, not mine, or my wife's after that struggle was
over, i said heck with it, i still need to get to work, i went to the sales
floor, raised voice, and started reeling at how crappy my experience had been
buying a car from here, and i wanted to speak to the dealerships manager. after
a few minutes (by this time i was very upset, thinking of killing anyone that
looked at me wrong, the guy in the corner said come on in, what's the problem.
i started off with your dealership sucks, and i hate the experience you've given
me with buying my first new car. (I'm 31 by the way, not rich, so this is a
big step for me). i tell him my gripes, he stands up for his finance manager
even though he said he was in the wrong. but, i finally get my 50$ gas card,
with all the griping i did about how they don't live up to their promises. this
card was supposed to be presented at the time of sale, not 3 visits, 4 phone
calls and 4 promises it was in the mail. i got a post card, well, my father
in law did, saying something to the tune of 'we would like to hear about your
buying experience, we care!' and blah blah blah.. so i called the person, stephanie
i think, and got a voice mail. she did try to return my call. i called again
after the experience i had today, and she didn't really know what to say, and
i know she wasn't ready to hear what i had to say. i asked why they wanted to
know about my experience if they don't care at all. at this time, I'm still
red in the face, just leaving the lot 40 minutes before. she has nothing to
say, no suggestions, aside from 'ill let you talk to gunnar' the finance manager,
who still tells me he explained everything thoroughly to my wife and father
in law. crapola. he would have slapped him in the face if gunnar would have
explained everything clearly. i am outraged. oh, and earlier, when i was leaving
after getting my keys back from the service desk for a wasted trip to have my
new car looked at, i told 2 customers to beware. they were looking at a used
ford focus, i believe they were in a black mustang. i explained to the guy as
fast and best as i could my beef with this shady operation. i was in a hurry,
but he said 'there's gotta be something deeper', my response was 'well, you
see what car I'm getting back into, they didn't even touch it, look at it or
anything.' needless to say, the BBB got a call as soon as i made it to work.
(40 miles from their crapola dealership) wasted time, wasted miles, wonder if
that's a tactic...waste the customers miles on their cars driving here.
also, my father in law got a bunch of stuff from dodge, the company, including
a survey. how we were treated, how we like the car, so on and so on. i filled
it out. if they really care, they will call.
the car i got is ok, i like the fact that its new. BUT, what if something happens?
3/3600 warranty? i got it. 7/70k warranty? got it. what good did it do me today,
when i wanted my car checked out??? nothing. just an extra 1700$ on the ol'
payment book.
i never liked dodge. its a shame, because i might like this car if it didn't
have such negativity surrounding it. part of me wants to abuse the hell out
of it, venting the rage i have against marty and his good ol boys. but i still
owe 26 grand, and I'm on my father in laws credit. i am off work tomorrow, and
i seriously consider driving to the car lot, to do my best at spreading the
word to potential victims of these snakes. i am a victim. what can i do next?
screw the marty cancilla family of dealerships, and even his family of blood
relatives. this horrible experience has had quite a bad impact on my family.
if anyone has any suggestions, questions, comments, feel free to email me. wanna
have a group of disgruntled customers picnic on the side walk in front of his
lot? I'm game. heck, ill buy the food.
to all who have read my story, thanks for your time. i hope this doesn't happen
to everyone, as buying a new car is supposed to be a pleasant experience. i
work at Papa Johns Pizza, in Chesterfield. we rock, and we care about our customers.
42$ for a smokers package? a dinky ash tray with no lights? please..that's not
preventing smoking...that's adding distraction trying to find the darn thing.
poo on marty.
Jeremy Grebe jgbuzzin[a]hotmail.com
Number of dealership visits=3, Last visit date=04-07-04, Date report submitted:
Apr 8 04:50:07 EDT 2004
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Sales=Avoid, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No,
Buy_DaimlerChrysler_again=Maybe,
I have been mislead by this dealerships sales department twice. They make promises
they do not keep. They have sloppy sales tactics and are not considerate of
their customers. I was told and quote "The finance company they are dealing
with will tell me what vehicle I can get." What! I felt I didn't have any
say so in looking for a vehicle to suit me and my family. I was lied to and
felt like someone had just mistreated me when I left. That's the same way I
felt when I visited them a year ago. The salesman promise to call me when he
heard from the finance company. I never got a call. Poor service and salesmanship.
I will never refer them to anyone. The only reason I went a second time was
because they sent me a promotional offer and that didn't even go through. They
contacted me after looking at my credit and then did not even sell me a vehicle.
They didn't even know if I had a down payment. There were no options. I felt
discriminated.
Marty Cancilla sales department sucks!
Number of dealership visits=2, Last visit date=01/23/04, Date report submitted:
Jan 28 11:33:30 EST 2004
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Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Maybe,
horrible, everything is horrible
Number of dealership visits=3, Last visit date=11-12-03, Date report submitted:
Nov 11 19:39:45 EST 2003
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Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
pushy salesmen, when I would think that the deal had been made, I had to go
sit with an assistant sales manager who would pressure me more and not agree
with the trade in that the salesmen had already offered me. This went on for
several hours until I finally said forget it and asked for Chryslers' phone
number for customer service and complaints and they backed down and I got the
car. BUT, the real problem came with the service department. Had to take it
in a couple of times under warranty and it always took a return trip. The driver's
door glass was rubbing while being raised and this took 5 trips before they
finally replaced the motor and rubber trim and corrected the problem, something
that my regular garage had been telling me from the git-go was wrong but UNDER
WARRANTY. Then After the 36 month/36000 mile regular warranty was over the extended
warranty that I bought kicked in and no matter what I brought it in for, the
service manager's claimed that it was service related and not covered under
the extended warranty. Three times I had 300 to 400 dollar repair bills that
were service related and only after a lot of fussing and threats about better
business bureau would they discover that they had misread the type of warranty
I had and it was covered after all. There was a popping noise under the front
that the mechanic told me was a broken sway bar and it had apparently be put
in wrong at the factory as the bolt holes were rounded out, indicating a long
time problem. Mechanic told me that it was warranty even though car had about
40000 miles on it because it was obvious factory problem, but service manager
insisted that it was service issue, JUST LIKE THE BELTS, TIRES AND BRAKES, AND
OSMETHING THAT i HAD TO PAY FOR. The bill was over $400 and I could only get
this straight but threats to just leave the car there, call the BBB and Chrysler
and let them check it out and suddenly he was "sorry, I didn't read it
correctly in the computer what extended warranty you had". The bottom line
is that I feel that they were trying to get me to pay the bill and then would
have probably billed the extended warranty company as well. I have not been
back since and will not go back. I'm in the market for a new dakota/ram and
my wife's intrepid is due to be replaced next year. Neither will be purchased
at Marty Cancilla for sure. For the record, also, the service manager did not
ever respond to any of the 2 letters or 4-5 phone calls. The switchboard operator
insisted that the gave the phone messages to him personally and considering
how she sounded on the phone-I believe her. All of this was on a l997 intrepid
bought in Nov. l996.
gaylord daleen photodaleen[at]aol.com
Number of dealership visits=7 or 8, Last visit date=June 2000, Date report submitted:
01 Sep 2003 04:25:36
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Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
They are quite good at scamming people. Be careful of what the sales person
promises you and what is actually put in the paperwork you sign. I cannot stress
to everyone that if they want to purchase a car, any car, to avoid Marty Cancilla
at all costs! They play with numbers and take advantage of anyone trading in
a vehicle. If you have a rebate coming to you, don't count on it. They will
certainly find a crafty way of retaining it and you will be out of luck once
you discover it because the line of deception goes all the way to the top of
the Cancilla chain. Tony Cancilla backs all of his deceptive salespersons, of
course, they line his pocket. Piece of crap Kia had to be serviced 4 times already.
Avoid this typical stereotype of a dealership, they live up to everything negative
ever said about auto salesmen.
Number of dealership visits=3, Last visit date=August 2003, Date report submitted:
19 Aug 2003 16:59:56
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Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I have been a loyal customer of Marty Cancila Dodge for about 15 years now.
I am 57 years old and have bought many cars in my lifetime. I like the honest
up front approach that I receive from this dealership. Every time I visit the
store the employees are very friendly and seem to go out of their way to help
people. I found this site by accident and was very shocked to see that some
people gave this dealership a bad rating. I guess no business is perfect but
I would definitely recommend Marty Cancila Dodge to anyone who wanted a great
deal and a good experience while doing so.
Number of dealership visits=5, Last visit date=03-12-03, Date report submitted:
31 May 2003 10:19
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Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
I purchased a vehicle from this dealership and am sorry I did. I am pleased
with my car but the service I have repeatedly received from this company has
led me to discourage anyone and everyone I know from ever dealing with them
for any reason. They are rude, often make promises that they cannot or will
not keep and have left me frustrated and angry more than once. I'd recommend
a Kia to anyone, but not from Marty Cancilla.
Number of dealership visits=multiple, Last visit date=Feb. 2003, Date report
submitted: 04 Apr 2003 13:28
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Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
I visited the dealership about a year ago and just recently and I experienced
the same rude treatment. I will not return to this dealership again.
Stephanie Patterson spontan(at)gtw.net
Number of dealership visits=2, Last visit date=03/06/03, Date report submitted:
16 Mar 2003 22:18
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Sales=Avoid, Service=Don't Know,
Number of dealership visits=1, Last visit=12-01-2001, At the time, Marty Cancella
had a deal of zero % interest and they would pay all the sales tax. We worked
out a deal and were getting ready to sign the papers. I asked how the sales
tax payment worked. The salesman said that he didn't know but he would check.
When the salesman came back, he said that "We couldn't pay all of the sales
tax but we can pay some of it". I said "I guess that you aren't going to pay
the sales tax". The salesman said "Yes, but only part of it because we aren't
going to make enough of the truck". I asked for my deposit back and left the
dealership.
Date report submitted: 28 Aug 2002
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Sales=Good, Service=Good,
I purchased a new car from this dealer- they obtained it from another dealer
in the area- but it was not the car I wanted- it had other options and was less
than the one I ordered. When I did finally get the car I was promised- it died
the second day- and it took the dealer over a week to fix it. The salesman was
rude and arrogant and the service department was out of touch with what a customer
needs. AVOID THEM! NOTE: Ratings and comments do not agree!
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Dealership Rating:
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| Good sales department, good service | |
| Fair sales, fair service | |
| Conflicting or not enough information | |
| Poor Service or Poor Sales Department | |
| Avoid like the plague!! | |
| Don't Know / No Experience | |
| Click Here to submit a survey report for your dealership |
This page was edited on: June 26, 2009