Morlan - Sikeston, MO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We go the run around about everything. We bought a Durango on May 25. Here it is June 3 and we are still trying to get thing finished. They did not pay the sales tax and keep "forgetting" to send us a check so that we can now we have a temp tag in the back of a tented window where no on can see because we can not get plates until we pay the sales tax. Every time we call there is no one there who can print a check.
Submitted by: Stacy       stacybr[a]mychoice.net
Number of dealership visits=1, Last visit date=6-3-06, Date report submitted: Jun 3 11:42:29 EDT 2006

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My husband and I bought our first new truck the last week in december for Morlan Dodge. We got wonderful service. We also bought a tunnel cover there and when installed we found something wrong with it and they ordered us another no questions asked. We also found 2 scratches and they looked at it and said it must have been like that when we bought it so they fixed that for free also. I am positive when it is time to buy a new truck again for me WE WILL buy from Morlan.
Try a Hemi it is Great!!
Submitted by: Brandy Creasy
Number of dealership visits=6, Last visit date=2/16/2004, Date report submitted: Feb 18 16:38:21 EST 2004

Sales=Don't Know, Service=Avoid, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Took a 92 dodge Caravan in to be looked at for possible electrical problem. The service man went out and looked at the mileage come back and avoid me, went to another service person and came back and told me they did not work on a vehicle that had over 100,000 miles on it. I guess it did not bother them to sell it to me with 68000, to put a used motor in it when it had 92000 miles on it. Maybe they did not think I would spend enough money their or something. He said it was company policy. Sounds like they only care about selling a new one instead of fixing something they had already sold.
Submitted by: Chris Harris      poordad9[at]hotmail.com
Number of dealership visits=10, Last visit date=10/31/03, Date report submitted: Oct 31 17:10:20 EST 2003

Sales=Don't Know, Service=Avoid,
Took truck in for repairs and they claim that truck needed much more work than I originally took it in for. Every bit of that work, with exception of the transmission had to be redone at other dealerships before any of it was taken care of. I wish I had never bought a truck with a warranty. All the time I spent trying to get things fixed at other dealerships and ultimately fixing some of it myself, I just as well bought and old fixer-upper and just patched on it myself. Dealer hates the Cummins Dealership and vise versa didn't pay for warranty work and Cummins turns me over to a Collection agency a year later for payment that should have been covered under warranty. Finally a supervisor from DC told me that they would pay for the repairs. I told Cummins to get off my case or I would Sue them and DC. I guess DC finally paid the warranty like they kept telling me since I've not heard any more From Gateway Cummins. I think If I had never taken my truck to this dealership and replaced the wheel bearing myself , rebuilt the transmission myself, and took the fuel pump off and took it to Northeast Diesel myself for repair, all of the other problems I had with this truck and the other trips to other dealers to had this work redone would have never occurred. I have spent $2500 of my own on top of warranty work trying to get this truck back like it used to be.
Date report submitted: 30 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007