West Brothers Dodge Chrysler - Sullivan, MO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Some of the sales tactics were a little bit suspect, but generally speaking I felt that they were honest and fair.
Tranny had a leak that should have been found when found when the truck went through its pre-delivery inspection. I discovered the leak the first time I looked under the truck. When I informed West Brothers service department, the leak was verified and promptly fixed.
Submitted by: Larry Roderick       lrod[a]fidnet.com
Number of dealership visits=6, Last visit date=1/23/07, Date report submitted: Feb 3 04:41:36 EST 2007

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Westbrothers Dodge in Sullivan, MO has terrible service on a diesel motor due to lack of knowledge. No one knew how to fix my truck, because they could never figure out the real source of the oil problem. I had to sell the vehicle because of their lack of service, and plus warranty was to expire soon. I could no longer afford to keep vehicle due to every time it would brake down I would have to have it towed in from ST. Louis, where I work. That was 5 times to be exact. It was getting to be too costly, so I didn't dare want to own the vehicle any longer after the warranty expired because I would have to pay more than the deductible anytime I would have had to take it in thereafter. I believe they were just doing a poor job to make it last until the warranty did expired, to make more money off me. Now, I am checking other dealerships including non-Dodge also.
I hope more people respond from Sullivan, MO because that dealership needs help. I know that if I do buy another Dodge it will not be from them. Plus, they will NOT be the ones to service it. They do more harm than good.
Submitted by: Lou A. Gloriod          lougloriod[a]earthlink.net
Number of dealership visits=least 10, Last visit date=September 2006, Date report submitted: Jan 9 15:16:01 EST 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Will definitely buy another vehicle from them. This dealer is like it used to be, a friendly full service hometown dealership. Service and parts departments bend over backwards to take care of you.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=October 2004, Date report submitted: Oct 15 15:45:29 EDT 2004

Sales=Excellent, Service=Excellent, No comments offered
Submitted by: Mike Simmons      mikesim(at)fidnet.com
Number of dealership visits=3, Last visit date=01/21/03, Date report submitted: 21 Jan 2003 17:50:22

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007