Billion Dodge - Bozeman, MT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My 2002 has had some unusual (and expensive for DC) problems. They were NV5600 failure, VP44 failure, bad copper washer on injector causing poor starting, and ECM failure. Bob, the diesel tech, has done a good job diagnosing the problems quickly and accurately. He also was quick to figure out how to accommodate requests I have made like enabling the Cold Weather Idle features. The service coordinators have been straight with me about how long the procedures would take and they have battled with DC when necessary to make sure I got best (and most expensive fixes).BD
Bratton DuBose     bdubose[a]theglobal.net
Number of dealership visits=10, Date of last visit=3/16/2004, Date report submitted: Mar 19 11:08:40 EST 2004

Sales=Don't Know, Service=Excellent, bought there=No,
I thought that I would add my two cents that these guys are GREAT in service. I moved here 2 years ago from out of town and gave them a try. They have always given me fine service. They have gone above and beyond the call. I know that when I am ready to buy my next Dodge, I will definitely give them a shot because of their service.
Number of dealership visits=4, Date of last visit=Nov 6, 2002, Date report submitted: 18 Nov 2002

Sales=Excellent, Service=Excellent,
Have had great service from these guys for over 5 years. They have also been very competitive and friendly in sales. They have been around Bozeman for over 25 years and have a great reputation. My personal experience this last week was typically excellent. Very friendly, called me often and updated my on the repair and explained the repair bill very carefully. My truck ran beautifully when they were finished. Can't say enough good things. Have purchased 4 vehicles there because of their service. Reputation in town is very positive.
Number of dealership visits=15+, Date of last visit=11-6-2002, Date report submitted: 16 Nov 2002

Sales=Excellent, Service=Poor,
Service department technicians are careless. Overtightened screws on my door panel cracked it and the paint was scratched up when taking the panel off. Also, after replacing the radiator (recalled) I found a clamp (used to stop the flow of coolant during the swap) left on the lower radiator hose. These are not isolated incidences because my wife's 1999 Intreped has received the same style of service. I avoid the service department for any minor problems by fixing them myself but for warranty work I'm stuck. The dealer prep on my truck was also not done well.

Posted to the TDR:
5 Star Service, My A**!!! Add J.C. Billion in Bozeman, MT Give you a bill without doing the work. Caught them twice.

Posted to the TDR:
Billion Dodge was a good dealership. I liked Billion. They knew their stuff. It was highly recommended by everyone I talked to. Don't think you will have any problems with them. They also know something about Bombing.

Posted to the TDR:
JC Billion SUCKS. You will likely have to find out yourself after all these glowing reports. JC Billion used to do work on my 1993 until I caught them billing me without doing the work. First time was on an oil change, grease job. They never put the grease gun on the fittings and I took it back. Then they greased it and I thought, what the h*ll, any body could have forgot. The second time I paid them to replace the clutch throw out bearing before I went on a trip to Wyoming. On the trip it started acting up again and got worse and worse so I had a little repair shop in Grebull pull the clutch out and we looked at it. Since I had replaced the OEM bearing with a NAPA once before we could tell by the wear it was the one I had put in. They billed me for a pilot bearing also and the one we took out was wore too bad to have just been replaced. Turned out the problem was the clutch its self, so we replaced it all this time. NO more problem. They had a policy that if you did not buy your truck there, they would work on it, but if some one brought a vehicle in that was bought there they wheeled yours out side and worked on the one that just came in. Didn't matter if you were sitting in the waiting room.

Posted to the TDR:
I live about 1 1/2 hours down the road from Bozeman and have heard stories about JC Billion for 16 years. A friend of mine worked for JC Billion and quit because of "shady" dealings. There are just as many good stories as there are bad ones, like any other business. I've never heard a good story about the Ford dealership there, but hopefully you will not be needing them anyway. We have an excellent Cummins dealership as well as a really good 5 Star DC dealership (Montana Dodge) in Billings. I'll be making the trip to Bozeman today and again on Thursday.

Posted to the TDR:
The guys at billion seemed very knowledgeable. They knew what was wrong, parts numbers without looking and that they needed to order the parts without checking the computer. They also said they had done the same thing to another truck the day before.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 28, 2007