Grizzly Motors - Missoula, MT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, bought there=No, scv_there=Yes,
Repeated experiences of the service manager lying about necessary repairs. For example he told me I needed a new "K" member because of a noise in the front end. Ronan Auto Body lubed the dry ball joint fixing the problem. On another occasion he told me that the pistons in my engine were "collapsed" and so I needed a complete new engine. Another dealer did the tune up necessary to repair the engine.
Number of dealership visits=10+, Last visit date=11/97, Date report submitted: 04 Apr 2003 23:53

Sales=Good, Service=Poor,
I could go on and on about their poor service. I have only had good service when it was an oil change. When contacted about problems they fail to respond to both letters and phone calls. When I reported them to Dodge headquarters they referred me back to the dealer. I don't have such a high opinion of the Dodge top management because of that. I have bought 3 vehicles from this place only because I know a sales person who gets me fairly good deals but their service department and management are very bad. I know many who have the same opinion. I love the Dodge trucks but I really have a low opinion of Grizzly Auto.
Number of dealership visits=more than 10, Last visit date=September 2002, Date report submitted: 12 Nov 2002

Posted to TDRoundtable:
Traveled from out of town for appoint. Was there before the doors opened. Truck sat till after lunch, then was moved for a half-a$$ car wash. Truck did not go into shop until close to closing. I had a long list of things to fix, they supposedly fixed it all in less than an hour. As you can figure out nothing was taken care of, had to go to another dealer (Dee Motors in Anaconda, MT) to get my problems resolved. I sent a letter to DC and guess what, they (DC) did absolutely nothing. My letter was re-routed to Grizzly Auto for them to handle the complaint. Got call from the service manager, who was all upset, saying I did not handle the matter properly and should have contacted them first and not have gone another dealer to fix the problems they didn't. The manager then had the gall to say it was inappropriate for me to contact DC before them, etc. PS: my experience was not isolated with Grizzly Auto, I have since talked to several people at work, etc. and heard several stories of similar dissatisfaction about that service dept.  1tuffram 12-05-2001

Posted to DiRT and TDR:
I've had problems with Grizzly, both in the shop and in management, and will never do business with them again. I told them I'd be sure to pass my opinion around, so I need to make sure I keep my promises.

Sales=Excellent, Service=Good,
It was the best trucking buying experience I have had.  Bruce Reid went the extra mile for me.  You can't beat there price and service.

The dealership was excellent. Did it all by phone. They did everything they promised. Beat the price in Kellog, Id.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 28, 2007