Performance Dodge - Lincoln, NB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
05experience=First, went in to have warranty service done on the vehicle. When the service dept. called to tell me the vehicle was ready, I told them I would only be available to pick up the vehicle after the shop was closed. Service Mgr. said that wouldn't be a problem because the dealership was still open and my vehicle would be safe in their lot with the keys on the floor. Except when I went to pick up my vehicle, the keys were locked in the vehicle. I went in to the dealership to see if they could help, salesman's response was "it's not my problem, you need to leave, we're closing now. So, I was left out in the rain for 30min., waiting for Chrysler Roadside assistance to come out. Second experience with sales dept. Went in to purchase vehicle outright, in cash, at the end of the lease. Visited dealership to get the total price so I could get a bank check to pay them. Went in 12 hours later with the check, but the price had mysteriously gone up $700. Finance guy could offer no explanation as to the price difference at all. Still wanted truck, went to bank next day, got new cashier's check. Went in to dealership again, was told price went up another $500 and change, so $1300 more than the previous morning. Still no explanation as to why, would offer no itemization of the price, not give me the number of anyone at Chrysler financial to talk to, nor allow me to see the price he was looking at on his computer. Said F%#K it, tossed the keys at him and bought a new truck outright at a dealership in Fremont. Then, a week later got a bill for $5500 from Chrysler claiming I was over 30,000 over my max mileage. (I was actually about 4,000 miles under the limit). Had to actually hire a private investigator to prove my case. Turned out I was actually under the mileage But the finance guy "forgot" to give me my copy of the mileage form he signed with the correct mileage.
I've come to realize that the "5 star dealership" is a bunch of crap. Unfortunate for us who live in rural areas and have only one dealership to choose from. Love Dodge trucks, I'm only 24, but have bought several for ranching. Nothing but problems with the dealerships, seem to have a very high turnover of poorly educated, poorly motivated, probably felony convicted sales people.
Number of dealership visits=2, Last visit=Nov 2001, Date report submitted: 23 Apr 2003 16:05

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 30, 2007