Abernethy Chry-Jeep-Dodge - Lincolnton, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Purchased a new 2004 Dodge Ram 2500 and before it had 20.000 on it it had to have major work done on it and from that point on it was one thing after another. We tried to get out of it and get another truck and they would not work with us at all. The truck is unreliable. It was for trailering horses and we have had almost no use with it because it breaks down all the time and we have to pay to have our horses trailers so what is the use. It has had 2 water pumps in 1 year all the pulleys replaced front right and left axles both broke. Emissions many trips there is not enough room on here to list all of the problems. It jumps out of gear key gets stuck cant get it back out of ignition. 4 coolant containers 3 times with air cond. They should have taken care of this from the start. This truck is a gas hemi and when its cold out it sounds like a diesel. Its not Dodge it this truck is a lemon and they know it and refuse to even talk to us any more we did get them to put an extended war. on it but that still doesn't make up for all the loss use I have had with it. It doesn't make up for breaking down with horses in the trailer. Trey Abernethy spoke with me an assured me he would take care of it and couldn't even get back to me or come to the meeting or return my calls He had to have Tim Wilson (who is the rudest person I have ever dealt with in my life) or speak with me when I was in the Dealership. Thank you to one horse owner to another. The way you treated us showed it all. Shame on you Oh by the way it has to be repaired again same stuff this makes it 5 times thank you We took good care of this truck so it has nothing to do with miss use it just a lemon.
Do not buy from them at all they are not honest and will not stand behind what they sell at all its just a sale and who cares
Submitted by: Withheld by request
Number of dealership visits=to many to count, Date of last visit=2006, Date report submitted: Jan 30 17:18:59 EST 2008

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought 4 vehicles from this dealership and the sales staff are friendly and knowledgeable of the product they are selling. My last vehicle was a 2004 Dodge Ram Quad Cab 4x4 and it was sold to be at invoice and then all of the cash rebates were added to it. That's over 7750 off the sticker price, and they gave me book on my trade. I have felt like I was treated fairly every time I have bought from this dealer and would recommend them to anyone looking to buy a Jeep Dodge or Chry product. I had my prior vehicles serviced there and warranty work provided also, and their service dept. fix the problem right the first time it was in there for a problem. I have dealt with the parts dept aa few times. Only once did they have to order the part I needed. The rest of them the parts were in stock. Very good Dealership IMO
Submitted by: Chris
Number of dealership visits=7, Date of last visit=02-16-2004, Date report submitted: Feb 17 02:38:10 EST 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Dealership went all out to help me. Spent two weeks locating me a truck with the options I wanted. The went to the coast and got my vehicle. They made sure I was happy. Gave me above KBB on my trade and I was got the truck at the employee price with my Freightliner discount. They did not appear to be concerned with making a profit they were more concerned with me being happy. Great dealer!
Submitted by: Brian R. Greene
Number of dealership visits=NA, Date of last visit=12/31/2003, Date report submitted: Dec 31 21:56:44 EST 2003

Sales=Avoid, Service=Fair,
Bought a Dodge Caravan Sport loaded from these guys (26,000) and have had several issues out of it. Bottom line my wife wants out of the van and back into a SUV. We called them up to make a trade and I explained the situation to them and of course they would make it right, well needless to say I went up there and they wanted to give me 17000 on a trade even though the van is 8 months old I bought it from them and on top of that they wanted to charge us sticker price 21000 for a used 2002 BASE blazer with a lower retail value than the van we have. After 2 hours wasted Bottom line is they wanted to raise our payment about $60 per month to trade down. We got better offers from dealers which we have had no previous contact with which just goes to show that their commitment to customer service leaves a LOT to be desired. I would not send an enemy to these guys let alone a friend or family member. AVOID THEM AT ALL COST.
Number of dealership visits=5, Date of last visit=1/18/03, Date report submitted: 28 Jan 2003 10:08:57

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: June 24, 2009