Anderson Auto Center - Waynesville, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I thought it only fair to post this since I gave some bad reviews the other day. I found this site while searching for the dealers webpage. I posted truthful comments about my experience then, and what I encountered today. Although I said I would never go back, I decided I would have them do my 20K mile check since it involved Dodge items which I really don't trust to the local mech. I left a message on the service page requesting the first avail date/time for my service. I was emailed back with an 8 am apt. I took a holiday from work fully expecting to spend at least half the day in the waiting room. After leaving my car with the service rep (Terry) I was called in at 9:16 - my car was finished and ready. Although the service was little more than an oil change and tire rotation, there was a complaint I had left about an odd wheel sound. The wheel sound could not be found, the services asked for were delivered and I'm okay with the way I was treated and serviced. I plan on returning to this dealer for my 30k check with local shops doing the tire and oil changes in the meantime. I rate my service visit at an 8 (1-10) and not a 10 because the price was rather high ($163.00)
Submitted by: Withheld by request
Number of dealership visits=3, Date of last visit=11/30/04, Date report submitted: Nov 30 10:42:44 EST 2004

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
Bought my Truck( 2002 2500 Quad cab short box diesel) from these folks. The Sales staff was extra nice to me while buying the truck. During the deal we agreed on they would install factory Dodge fog lamps. The appointment was setup. I was to come back that Saturday and get them put on by an Accessory dealer just up the road because their service department was closed on Saturday. When I got home I noticed first thing I had no inspection sticker. I called them the next day and the scheduled me to come in on Saturday to have the inspection sticker put on. I drove out there to have the inspections sticker put on and lights installed, first the inspection station ran out of stickers, second the place they sent me to ordered pilot brand lights. This was not the agreement and was not satisfactory. I went back to the Dealer and talked to the Sales manager, that said it would be taken care of first thing Monday Morning. Monday 12:00 PM came and no call, so I called the salesman. He said they were working on it. 4:00P.M Monday afternoon, still no word. Called back and they said they were going to order the lights when they found the part. I was mad at this point and called Fred Anderson, the owner. I received a call back from Jason Petty the next day. He said, " What is your problem?", in a hateful tone. I told him my problem, and he said, "They are on order, so what's the problem?" I told him I did not appreciate the way they were doing me and he said, " I got your parts on order what else do you expect?" I just did not argue at that point. Scheduled the service with Terry Ottis in the service department. Terry was very nice and went the extra way to make sure things happened. Got my truck back and everything works and looks good. I would not buy anything else at Anderson because of my Sales experience there. They are good to you until after you sign the papers. If I were in the Asheville area I would drive to Burnsville or Marion to buy a new truck.
Number of dealership visits=4, Date of last visit=6-02, Date report submitted: 04 Mar 2003 12:53

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 23, 2007