Carolina Dodge - Statesville, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

This dealership appears to be under new ownership as Finish Line Dodge

Sales=Avoid, Service=Avoid,
I purchased a 2000 Dodge Ram Conversion Van from this dealership on January 15, 2001. Today, a friend took my van to Carolina Dodge, was met in the lot by the Service Manager, Danny Curtin, and was refused Warranty Service. Here's why- I'm a young, single female, mother of two. I clean houses for a living. Even though I live on a fixed budget, my need for a reliable vehicle led me (unfortunately) to this dealership. It was late in the evening when I picked up the van, and the dealership hurriedly washed and detailed it. I noticed scratches on the door, a rattling in the rear heating/air fan and other minor problems. I made an appointment to take the van in on 2/16/01, was given a car to drive and told the repairs would take about two hours. I returned to the dealership after 1 1/2 hours and was told it would be a few more minutes. After an additional two hours and fifteen minutes of waiting, my van had only been washed and inspected. I was told after my! wait, to bring the van back again. A few days later, I completed a customer survey that was mailed to me at my home address. While happy with my purchase, I did not feel like the service rated a "very satisfied" rating and scored everything "average" instead of excellent. I took my van in again on March 6 with the understanding that they would need to keep it overnight in order to paint the scratches. When I arrived at the dealership, I was asked to wait in Mr. Norton's office. I explained that I was limited on time but proceeded to his office. Mr. Norton then proceeded to drill, abuse, and harass me for over 45 minutes over my survey rating which he had received that day. I explained to him, that I was pleased with the service- but felt it was average at best. He informed me that they would keep my van until Thursday- because he wanted to be there went I picked up my van. He sarcastically stated that he wanted me to be "very satisfied" when I left this time. I le! ft his office in tears and called my friend who had previously worked for Chrysler and asked if that was typical behavior for someone in Mr. Norton's position. My friend called Mr. Norton and demanded that he apologize to me, which he did by leaving an "I'm sorry -but I didn't do anything wrong message" on my answering machine. When my friend went Thursday night to pick up my van, nothing had been done to it. We called the dealership and spoke with the owner, Mike Curtin, and told him of the problems we were having and that, at that point, we were dissatisfied with the service that we had received. I had planned not to ever return to this dealership again! Unfortunately, the van started to leak around the windows and tail lights. I thought this might be related to the conversion package so once again tried to get service from this dealership. Now the TV is out and no other local dealers handle this conversion package- so we're stuck until we work out some type of arrangement. I would love to give this van back to Carolina Dodge and start! all over!
Number of dealership visits=NA, Date of last visit=NA, Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 23, 2007