Griffin Dodge - Rockingham-Hamlet, - NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I brought my 2004 Dodge Ram their for a manufacture warranty issue. I presented them with all the documentation that the required service was conducted and the refuse to replace the engine. The engine by Chrysler has been documented to have problems with oil getting hot and gumming up to the point that oil pressure drops intermittently and oil isn't allowed to parts of the engine. Griffin Dodge refuse to honor the manufactures warranty leaving me to deal with $6000 worth of work 2 weeks before Christmas
I wouldn't recommend using this dealer or service department at all!
Submitted by: Scott Kuhnen        pdcreek[a]gmail.com
Number of dealership visits=1, Date of last visit=12/20/07, Date report submitted: Jan 23 20:09:42 EST 2008

Sales=Don't Know, Service=Avoid, scv_there=Yes,
My Husband and I took Our Van, to have it checked to see what the problem was with our Transmission, the technician put it on the rack to check it out to tell us that we need a transmission, My husband and I paid $2,7100 dollars for a transmission to be order this was not with labor charge, Labor charge was $595.00 dollars. The technician took our old transmission out to put the new transmission in, it seem to have the same problem, our transmission had, they order a second transmission and it seem to have the same problem, later we find out that the transmission problem was caused by the radiator, so they all us to tell us we need a radiator but we need to pay $500 more dollars, because the radiator cost $300 dollars, my husband called some one he has known for year to order auto parts, that all so said that the Griffin Chrysler Dodge order parts through him, charged my husband $125 dollars for the radiator. My point is: That our problem was misdiagnosis on our van, or they done this to make money off of us, and that I need to take this problem farther.
I think that your dealership is cheating their customers, I don't think that transmission was as much as they charged, and they did not give my husband and I a core charge back on our transmission.
Submitted by: Shirley Bristow     srbristow[a]msn.com
Number of dealership visits=2, Date of last visit=ending April & May, Date report submitted: 03 May 2003 14:25

Sales=Excellent, Service=Excellent,
We bought our 1999 Dodge Ram from there in January of '99 and they went out of their way to give us the best deal for our money. They have an excellent selection of vehicles to choose from especially Dodge Rams. The sales team was not pushy and both the service dept.and the showroom were "Polished to a high mirror shine" Plus they have their own body shop and they wash your vehicle after you bought it. They are also a Five Star dealer.
Submitted by: NA
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: June 24, 2009