Hendrick Dodge - Carey, NC

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Very good experience. Sales consultants at this store are well trained and listen to the customer and what their needs are. A volume dealer where price is not an issue.
Submitted by: Jason Hardy
Number of dealership visits=6, Date of last visit=12/31/04, Date report submitted: Feb 1 09:41:30 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Without question, The best sales and service staff i have ever encountered in my 25 years of vehicle purchase and vehicle repairs. I would highly recommend this dealership and have to many of my friends which said they had the same
good service.
Number of dealership visits=10, Date of last visit=JUNE 2004, Date report submitted: Jul 2 15:03:04 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have purchased two vehicles from Hedrick and have been very pleased with both experiences and the service I have received from them. In both cases I got my vehicles for just dollars above the invoice minus all the rebates and add on items I did not want. Both times we negotiated the price but I understand they have to make money just as I do in my business. The thing that makes it so good is the treatment from all the staff. The sales staff stays in touch after the sale and service after service visits. As for service, I had a problem with my transmission a month after purchasing the last truck. The technician came out and explained to me what had happened to my vehicle. He took me back to the vehicle pointing out things as he spoke to me so I would understand. I was told that it would take 3-4 days for parts to arrive. Parts were in within 2 days and the truck was ready for me to pick up. Then about a week later a guy calls to make sure everything was fine with the repairs. Will Ii go back? With attention like that, you better believe it.
Number of dealership visits=2, Date of last visit=4/28/04, Date report submitted: May 4 15:14:12 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought a Dodge Ram from Hendrick Dodge In April of 2003. The sales person was a woman, Angelene, and was very pleasant. She was eager to get me the vehicle that I wanted at the price I wanted. The entire staff worked to get me where I wanted to be without a lot of haggling over price. This was one of the best sales experiences I have ever had. Shortly after I had bought the truck I had a service issue and my first thought was that I had purchased a lemon and now had to deal with the service department. I was very surprised and pleased to find that my fears were unfounded.
The service staff told me that day that they would have to order parts and they may not be in for two-three days. The next day I got a call the parts were in and my truck was fixed. Haven't had a concern since. When asked how the parts got there so quickly after being told it may take 2-3 days I was informed that when my truck was looked at the first day it was right at the cut off time for getting orders in that day and my order may not have made the cut off. So rather than tell me the parts would be there the next day and then they not arrive, they extended it a day. I was glad that my expectations and hope was not built up for a next day arrival if I could have been let down. Am I happy with Hendrick Dodge? You better believe it. Every service visit since then has been good, they may not have been all in my favor, but the staff has been honest and fair with me and that's all i ask.
I will buy from Hendrick again and have referred two friends that bought, one who got a better deal than I did because of a special rebate.
Number of dealership visits=2, Date of last visit=April 2003, Date report submitted: Jan 14 14:57:55 EST 2004

Sales=Avoid, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Bought a Dodge Grand Caravan in 1997; It was an exasperating experience. Usual good-cop / bad-cop between sales manager and sales person. Walked out and was buckling the kids in the car seat before sales manager game running out to say they would accept my offer. My offer was $1000 less than what they insisted was their absolute-bottom-we-are-losing money price. What does that tell you about their honesty. My offer was more than fair for a program vehicle with 3000 miles, last years model, bought at year-end.
Second experience was even worse. Same good-cop / bad-cop routine. However this time the game playing was even worse. -- First it was the today-only $8000.00 off sticker-you-will-never-see-this-price-again-but-you-have-to-buy-today. By the way your car that you bought from us and maintained with us for the last 6 years is only worth $2000 BELOW Kelly Blue Book Trade-in value for a car of that age and condition, and your lucky to get even that. I walked.
- I then got a call to come back (Ploy: "There is a different sales manager here today, he is more reasonable"). Price was a little better, and trade-in was raised to $500 below Kelly Blue book, Trade-in ($5000) easily recoverable even if Hendrick chose to off-load the car at wholesale auction, and about #1000 - $1500 below what I would get if I could be bothered selling it myself; about $2000 below what the dealer would get if they chose to spruce it up and put it on their own lot.
- Did some research and found total rebates on the vehicle were $4500, $500 of which was not listed in the offer made to me. Called the dealership and said I would buy if that rebate was applied and the ludicrous $600 'care package' fee was taken off the price - i.e. now a fair price, dealership still making a good profit on a high-end model, end-of-year sale for a 2004 vehicle. (Also, dealer is fully aware that Dodge Grand Caravan is undergoing radical modifications for 2005 model (fold-flat seats) which are making new-vehicle 2004 model much harder to sell). Sales person said yes, we had a deal.
- Arrived at dealership to be told that $500 rebate and 'care package' already included in price offered previously. Utter waste of my time. I walked.
- Spent a few days trying to find the particular vehicle / color / options I wanted but could not, so had to go back and buy at Hendrick. Only concession they would make was to give me towbar and extra headset for the DVD at 'dealer cost'. Would not even install the tow-bar for free.
- Effectively wasted 3 - 4 days of my time for a price that was MORE THAN A NO-HAGGLE PRICE FROM CARS-DIRECT.COM for identical vehicle and options. The only reason I bought from Hendrick was that they had the vehicle on the lot and were local, and I had a long trip to go on with my family at Xmas. CarsDirect might not have been able to get the car to me in time.
- Rated Service as 'Poor' because they overcharge for labor and parts. Also, had to point to parts that were covered under their own warranty program a couple of times, that they were trying to charge for. However, actual mechanics pretty good, and have been given repair options without pressure to select the most profitable one.
David Kenny    DKenny[a]nc.rr.com
Number of dealership visits=2, Date of last visit=12/20/2003, Date report submitted: Jan 14 10:59:05 EST 2004

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
The sales staff is one of the most knowledgeable I have ever seen. They were able to answer every question I had and made sure I was comfortable while in the dealership. If you are in the market for a new or used vehicle Hedrick Dodge needs to be your first stop. The sales manager made sure to say hello and thank my wife and I for our business.
Number of dealership visits=3, Date of last visit=9/04/05, Date report submitted: 06 Sep 2003 09:51:08

Sales=Avoid, Service=Don't Know,
I put 4 experiences with this dealer because the 1st one I leased a RAM 1500 in 2000. The next 3 experiences all surrounded trying to trade the leased RAM in to purchase a 4x4 2002 Dakota. I say three experiences because each of the three times I was there we would verbally come up with a monthly payment, then when it was time to sign the paperwork the payment would be $50-$70 per month more that verbally agreed. I left the first time. I was called at home and at work, pressured to trade the bad lease for what I saw as a worse purchase agreement. The salesman refused to tell me the loan interest rate which was also very irritating. The 2nd call back occurred when I was told over the phone they got the payment where I wanted it. I showed up and again the payment ballooned back to the higher payment when it was time to sign. The 3rd call back they were sure they had it worked out, I cleaned up my truck and cleaned out personal items because of their assurances. I showed up ready to sign, and guess what. Yet again for the final time, they had forgotten a couple things and the payment was going to go up another $55 per month when I signed. $50 a month may be doable, but at this point, it was the principle. I am happy with the RAM product but would like to own vs lease, and also get 4 doors and 4x4. I will continue to look to do this but will not go to this dealership again as long as I live. And of course, I did my job as a very irritated customer and told anyone who I could get to listen about how shady the Hendrick Dodge dealership is. Bottom line: They obviously knew they couldn't get the payment where I wanted it. Instead of being up front and dropping the sale, they continued to pressure me to trade my truck in and take the higher payments, then outright lied to me about payments hoping that once I was back in the dealership they could get me to sign the deal. Where I'm from, that's called Shady!
Rich Garabedian     Richard.J.Garabedian[at]wcom.com
Number of dealership visits=4, Date of last visit=09/02, Date report submitted: 24 Jan 2003 10:04:54

Sales=Avoid, Service=Avoid, number of dealership visits=3, Last visit=08/26/02, What a Nightmare. I ordered my 2003 Ram 3500 there. We estimated and agreed on a price that was fair for them and me since I did all the work and all they had to do is give me my truck. But the catch was, they were going to screw me over the trade in. I felt like I was played. They knew I wanted that beautiful new truck so bad but I sucked it up and left. Bought a Ford F350 the next day, they offered me 8K more for my trade in and the truck that was invoiced at a higher priced cost me less. I didn't have to beg, or harass the salesman. I told him I wanted the first FAIR and honest price without ripping me off and he took off almost 7.5 K off the sticker of a brand new F350 2003. Summary I hate Hendrick Dodge and unless you are out of your mind you wouldn't go there to shop.
Date report submitted: 29 Aug 2002

Sales=Avoid, Service=Poor,
These guys are a gang of thieves. They railroaded me into a balloon financing (which I accept as my own fault for not researching options better) after bending me over on the price. They used the old "let me check with my boss" routine. Then when you finally get to talk to him he's an ahole who works his hardest to convince you that he really doesn't need to sell you this truck because it's practically already sold to 10 other people already, and that if you want it you better act now. The only reason I conceded to their BS tactics is because the truck had all of the options I wanted and it was sitting on the lot ( in retrospect I know that was a huge mistake ) other dealerships that I had talked to would have to order the truck the way I wanted it. In short I knew more about the product they were trying to sell me than they did and I caught them in lie after lie. I paid dearly for dealing with Hendrick Dodge, but I will not repeat that mistake. As for the service dept. I can't speak for the technicians( because you never get to speak to them ) You are forced to have to try to relate your problem to this sorry waste of a paycheck moron know as the Service Consultant. PLEASE! the jerk doesn't know his butt from a hole in the ground. You can guarantee that what ever you tell this waste of skin won't get relayed to the person who actually works on your vehicle. I do all of my own service, but I figured I'd make use of my new vehicle warranty on a few occasions. It was nothing short of aggravation every time. I am a Mopar man from way back, but if owning a new Mopar meant having to deal with Hendrick Dodge again, I'll be driving a Chevrolet. My Dodge truck has served me well ( thanks to my own diligence ) I would buy another new one (although I can't stand the fact that I would be putting food on some Germans table while hard working Americans are losing their jobs ) BUT IT MOST CERTAINLY WON"T BE FROM HENDRICK DODGE IN CARY N.C.
Date report submitted: 09 Jul 2002

Sales=Excellent, Service=Don't Know,
Have purchased 2 Ram 2500 diesel trucks - deals were made over the phone from Virginia, drove down and trucks were as advertised, serviced, full of fuel, and financing was taken care of in an excellent manner. I did not trade a vehicle in on either deal so have no experience in that respect. I do my own servicing (actually my son does it)as its just a bit far to drive for an oil change. The first truck has 148,964 miles and no problems (business truck) sold business so had to have a new truck to pull boat, got one of the first 2002's available in this area other dealers didn't know when they would be getting any, probably wanted me to buy a 2001 that was on the lot (would have if they had talked $$$). I have nothing but good to say about my dealings. Courtesy is contagious and that is a two way street.
Date report submitted: 15 Feb 2002

Sales=Good, Service=Don't Know,
Dealership/sales- Walked in on a Friday afternoon just to look and compare to prices from Roundtree Dodge in LA. Found 4 trucks I wanted to look at, 2 the exact same everything. Gave me keys for the weekend, yes weekend. Went back Monday afternoon to make offer at 21K, 3400 below MSRP. Little did I know, they put an add in the paper and were running the bait and switch, but the bait and switch truck was the other truck exactly like the one I drove, i.e. A/C, cruise and large V8. Got the truck for 19K. Sales person very friendly and helpful,in and out in one hour. Sales manager wanted us to buy the truck we drove, but hell no. Have had no real experience with service except to buy stuff from, mat, seat covers (worth it, fits perfect), and black plastic stripe on tailgate (ST club cab) Service staff gave very nice discount for bulk and probably my girlfriend sweet talking.
Date report submitted:  06 Feb 2002

Sales=Avoid, Service=Don't Know,
The worst dealership I have ever been into. The sales people love to play games and insult your intelligence. Spent hours trying to work a deal. They try to put the screws to you in the way of trade in and won't come down on price for the new. Salesman acts like he doesn't know what price of vehicle is and he has no power to make the deal. Has to keep checking with his bosses. I wouldn't accept a vehicle from them if they were giving them away. AVOID like the PLAGUE. I've known thieves that have better morals!!!!

Sales=Excellent, Service=Good,
Today I just bought my second Dodge from Hendrick and had a very good experience! This time though I was very undecided whether I was going to buy a truck or SUV. My salesman again was Bob Dolan took all the time necessary to help in this process by not being pushy or rude and listening to his customer, ME. He had the answers to my questions and knew his inventory. After doing a little homework I came back to deal. I got what I though was a fair trade in value for my trade and a very good deal on my new truck. Overall my second experience was better than the first. Would I shop there again? Yes! Id rate the salesman a 9 outta 10. Id rate my overall experience as a 9.

Sales=Avoid, Service=Good,
I ended up driving 2 hours to another town to buy my truck because the sales staff here is so scabby. They try to tire you out for hours and get you to agree to horrible terms.

Sales=Avoid, Service=Don't Know,
The sales staff here is the worst I have ever seen. They try all of the tricks. I spent hours on their sales floor, and never worked out a deal. They do the "good cop-bad cop" routine with the sales person and the sales manager. They will screw you on price, trade-in, and financing. I went to another dealership (Dickinson Dodge in Fayetteville, NC) and got a $2000 better deal in 15 minutes.

Sales=Poor, Service=Poor,
Have purchased 2 vehicles at this place. The first time I got exactly what I was looking for at a fair price. The second time was a different story. I walked in with a bunch of information I downloaded from the internet about invoices and fair prices. They split up the sales force. There is the sales guy that from is really really nice and will do what ever you want(good cop) and the manager who in my situation told me the price I wanted to pay for the vehicle was insane and Insinuated the vehicle would be sold as soon as left and he refused to give me a decent trade in for my current vehicle . Seemed to me to be an old school sales guy that was highly offended that I thought I knew what I was talking about. He was going to win at all costs. But he had an ace up his sleeve. He knew I really wanted the truck. After about a week of phone calls and haggling I bought the truck at a little bit more then I wanted to but less then he wanted me too. The result of this week of annoyance is I am never buying another vehicle at this place again... period. Its a shame because the first car I bought there was a really really painless experience. I also had some work done at the shop. Way Way Way over charged and couldn't answer why. Had a tonneau cover put on my truck. Was supposed to be done at 1 then 1 30 then I was in the neighbor hood and showed up at the shop at 2pm. The truck was not done, still in the parking lot no cover in site. I left at 2:15. At work I got a call at around 4pm saying the truck was ready and apologizing. So far so good. Picked up the truck around 7pm and was charged for 3hrs labor. Now I am not a math major but 2-4 is 2 hrs. No one was around to complain to this about so I left and called just this morning and have yet to get a call back. On top of that there is a deep scratch on the tonneau cover. That's it, my experience with Hendrick Dodge. Not really good but those are the facts. Love the truck. Cant stand the dealership.

From Dirt:
I traded my 97 1500 4x4 on a new 99 2500 Diesel left over. White/driftwood 4x4,LB,QC,SLT,suregrip,4:10,infinty,steering wheel controls for radio, camper, tow, keyless all for $800 below invoice. I went to Hendrick Dodge in Carey NC and it was the best buying experience I've had buying a new vehicle ever. Talk to Bob Dolan.

Sales=Excellent, Service=Excellent,
I did my shopping around and ended up talking to a guy named Bob Dolan. He's not pushy and he's very helpful. I told him on the phone that I wanted to drive the truck and hear no sales pitch and I wanted him to make sure there was gas in the truck so I could drive it as far as I wanted to. There's nothing worse than driving a truck with a fuel light on. They had a large selection of trucks and was very reasonable when it came down to deal. Would I buy there again? YES!!!!! Very good sales staff, talking to someone waiting on their truck in service its supposed to be very good too. This was the easiest buying experience I've ever had.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007