Ilderton Chrysler Dodge Inc - High Point, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Fair, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I had made a down payment on a 2005 PT Cruiser that I planned to purchase as a graduation gift for my daughter. We made an appointment to pick up the vehicle, certified check in hand for the total purchase price less the down payment. We were made to wait for over an hour before we were even seen by the sales representative. The vehicle was not even prepped for delivery! Two of the tires were nearly flat, the vehicle hadn't been washed or even filled with fuel! We had to wait even longer for this to be done, and that was done poorly. We were promised that if we bring the vehicle back at a later date it would be properly serviced and cleaned, which we did. Ilderton's idea of detailing a vehicle is to wipe some tire-shine on and call it good. I had to go back 4 weeks later to get a simple control knob for a dashboard air vent, and the persons who tried to find it not only did not have it in stock, they could not even find it in their parts manuals for a vehicle of the most recent year model. When they finally did find it in the tech manuals, they ordered the wrong part twice! I have yet to receive an apology from Ilderton, and I have yet to receive even a response to the survey or the letter I sent to Chrysler. In a nutshell, if Chrysler were the last auto manufacturer to build a car in the United States, I would buy Japanese.
Submitted by: Tony Bodenheimer   tonyandkathy[a]northstate3.net
Number of dealership visits=3, Date of last visit=March 2006, Date report submitted: Apr 23 22:29:43 EDT 2007

Sales=Fair, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My trucks transmission lost 5th gear and reverse. I took my truck to Ilderton to have it fixed and I was not pleased with the quotes I received. They wanted to charge $800.00 just to look inside the transmission to see what was wrong and then they offered rebuild my transmission for $3050.00 or to replace my transmission with a rebuilt one for $4032.00. I asked if they could just replace the 5th and reverse gears and they said that there was only one replacement part in the whole country and they didn't think they could get it. They also said I needed to get a new clutch which I did not. I had my transmission completely replaced somewhere else for just under $1300.00 total. Although I bought my truck there and the experience was fair, I would not return because of my experience with the service department. Stay away from Ilderton Dodge in High Point.
Submitted by: Ernie Hall      erniehall [a] northstate.net
Number of dealership visits=3, Date of last visit=3/05, Date report submitted: May 2 12:04:58 EDT 2005

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Kept my car 7 days after promising it would be ready in 3. Supposedly fixed 6 recall items the first week of October only to have the freeze plugs blow out and the car towed in 2 weeks later. Promised to have the car fixed in 3 days since I was going out of town. Had to repeatedly call service manager to find out what was going on.They finally admitted that they blew the radiator and hoses and were having problems getting the parts. Finally had to call the owner of the dealership and threaten a lawsuit to get my car back. AVOID LIKE THE PLAGUE. For your own safety.
Number of dealership visits=5, Date of last visit=October 2003, Date report submitted: Feb 6 14:46:03 EST 2004

Sales=Excellent, Service=Don't Know, no comments offered
Date of last visit=NA, Date report submitted: 17 Jan 2002

Sales=Don't Know, Service=Avoid,
Would not cover warranty work. Exorbitant pricing on repair work. Pitiful service tech.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: April 25, 2007