Kernersville Dodge - Kernersville, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I have been to several dealerships in the Greensboro, High Point, Winston Salem, and Kernersville area. Kernersville Dodge beats them all. I used to take my Dakota there for service and never had any problems. Then, I bought a 2003 Ram 2500 from them, and it was the best sales experience I've ever had. Of course, I did my homework first, and I think this is a mistake that some buyers make. I had a couple of flaws, which they corrected. Their parts dept. is very good too. Overall........This is the best dealership in this area. I am always treated with courtesy and respect. And their prices are always fair.
In one of the previous posts, there was mention of buying accessories and then complaining about an installation price. Just because you buy it there doesn't mean that installation is free. Parts, sales, and service are three separate divisions. And service cannot work for free. Most of the accessories that were mentioned could have been installed easily by the customer. Fog lights and running boards do require professional installation.
I just want all the readers of this forum to know that some people do have a positive experience at this dealership. Kernersville Dodge Rules!!!
Don J
Number of dealership visits=8, Date of last visit=January 2003, Date report submitted: 31 Mar 2003 04:23

Sales=Good, Service=Poor,
We bought a 2002 caravan in July. We was very happy with the experience in the showroom. Sales people was friendly and helpful. Our salesman (Fred Cook) done a wonderful job in helping us pick out the van my wife wanted. At 3000 miles we took it in for service and decided to buy some extras for the van. We spent $1575.00 (950.00 parts 625.00 labor)on accessories(bug guard,running boards,rear tray,fog lights,license plate,locking gas cap)after a 15% discount on parts and supposedly saved on labor. After buying the products I was under the impression that it included the installation. When I made the appointment with the service tech he told me it would be reasonable.$625.00 is not reasonable to me. I did not argue when he told me the accessories was covered under the 36/36,000 mile coverage. Well it cost me but my wife was happy. Around middle of October the electric door started to not operate properly. Took the van up to get it checked out said they could not do anything until it went out completely. The door would work off and on . So I video taped what the door was doing. Then we noticed the fog lights were out. I took the van back up to the service department. They fixed the lights and ordered a latch for the side door. The next day the fog lights went out again. While waiting on the call back for a appointment,we noticed the rear hatch was crooked. About 1 1/2 weeks later the the part arrived and a appointment was made. They installed the latch and the lights (after blaming the ice storm,when the lights went out before the storm)said they could do nothing for the rear door wanted to send to another dealer. The van would be ready the next day. I called around 3:00pm and was called back at 5:00pm and told the van was ready. Great I would be there to get it around 6:00pm. I was told to see the service clerk. I also let them know I had to be back in Archdale at 7:00pm no problem. When I get to the dealership the paper work was not ready. The service tech was in a meeting. She got another service tech to finish the paper work. Then they could not find the keys. Then found out the van was not even on the lot. After 10 - 15 min waiting they found the van, it was still at the other dealership. After all I have been though this was the best. I was told I had to walk over to the dealership(2 Blocks) to get the van. So me and my 7 year old (that was getting over a cold) took off walking in the 35 -40 degree damped weather. When we get over there the service people was gone. Called the dealership and the tech that was helping me left. A sales manager at Vestal helped me find the paint department manager. Luckily he was still there. They could do nothing with the rear door. I got the service manager about the issue. Well another appointment was made. They installed a control module. Was going to send the van over to someone else to fix the rear hatch. The next day I got the van the rear door looked great. The sliding door was operating fine but will take time to see if it was fixed. Well it has been 3 days side door seems fine. I do not know if it is the cold weather or the snow. Me and my wife went to go to the store and the rear tail light assembly was falling off. When I inspected the light I found out how they fixed the hatch. They adjusted the lights to even the gap in the door. I will be calling the dealership on Mon 1/20/03 and I hope this will be fixed.
John Byerly    johnby336@aol.com
Number of dealership visits=5-7, Date of last visit=01/15/03, Date report submitted: 18 Jan 2003

Sales=Avoid, Service=Don't Know,
I recently bought a 2002 Dodge Caravan from Kernersville Dodge. I will never go there again. We signed all the papers and thought everything was a done deal. Two weeks later the salesman calls and says that we had signed the wrong papers, and we had to return there today and sign new papers or they would come and get the van. So, we went and re-signed. We told the salesman that we needed to keep our payment down and when we signed the first time they would be right where we wanted it. We were told that our payment would only go up $10.00 a month. SO NOT TRUE!!! We received our payment book a few days later and our payment was $57.00 dollars higher than what we had been told. I will never go there again. We were lied to and treated like we didn't mean anything to them. I would advise anyone who is interested in a dodge vehicle to go elsewhere.
Number of dealership visits=1, Date of last visit=August 2002, Date report submitted: 14 Oct 2002

Sales=Poor, Service=Avoid,
The absolute worst Service Department I have ever dealt with. Will never go back. Have also warned friends and relatives.
Date report submitted:  06 Jun 2002

Sales=Avoid, Service=Avoid,
Very bad. Tore up my truck, left bolts out of it, broke windshield, bent oil line to turbo, engine lasted 4000 miles.
Date report submitted: 30 Apr 2002

Sales=Avoid, Service=Poor,
After a horrible experience over valve rattle (which I eventually repaired with new valve springs and lifters at 13000 miles, thanks to another dealer {Earnhardt Dodge in AZ, I think} telling me the truth) I told the sales staff that I would trade the Dakota in but they refused to even talk to me about trading. I finally found a great dealer in Dothan AL and got rid of the Dakota just because of my experience with Kernersville. I would not have even considered another Dodge if it had not been for the Cummins engine. While I do love this vehicle, it most likely will be my last Dodge product.
I do have to admit that the service dept did a good job on the recall of the fuel pump, however, one of their less than caring mechanics also slammed a car door into the side of my truck causing it to get a quick trip to the body shop (at their cost). Also one of their mechanics thought that my truck must have been a $30,000 trash can as he through some old sparkplugs in the bed of it. Please tell me that they are not all this bad. BTW, they are a 5 Star Dealership, sure worries me about the 4 Star and below dealers :-)
Date report submitted: 15 Nov 2001

Sales=Don't Know, Service=Good,
Would rate excellent if a current problem had been solved (waiting on DC suggestion for possible problem resolution - "overdrive kicks in and out under cruising conditions". Other work done has been in excellent category

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007