Lake Norman Chrysler Plymouth Dodge - Cornelius, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
What a great place to buy a car....they really take care of you during and after the sale. THey are financial wizards, and the owner takes a personal interest in every buyer that comes through there. I received a letter from him a few days after I visited the first time which invited
me to return to the dealership! They excelled at working with me to obtain the best package from financiers, and that wasn't easy with my credit! The service and parts department will also go the extra mile to make sure the car stays in perfect condition. I would recommend this dealership to anyone!
Submitted by: Katherine Edwards
Number of dealership visits=10+, Date of last visit=6/15/05, Date report submitted: Jun 28 10:38:28 EDT 2005

Sales=Poor, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Purchased a Ram 2500 Hemi here in March 2005. Need the truck to tow a large boat. Knew there were different options that would allow 8800 lbs towing capacity versus 10800 lbs; asked my sales person which version the truck I was buying is. She did not know but got two salesmen who came over to confirm for me that this truck had the 4.10 axle ratio, which yields the highest tow rating. I asked if they were sure and they said yes. 6 months later I have finally found where the sticker is located, only to find that they lied to me and I actually have the 3.73's. Now I have a brand new truck that I have no use for. When I spoke to the sales manager about the incident he first said that Dodge underrates the tow capacity and that I would be OK to tow more than the 8800; after I told him that was an unacceptable solution he offered to sell me another truck. Lies to me the first time and the remedy is to sell me another vehicle. Service department is quoting me 3! 500 to switch the gears. In the lobby they proudly post the tally of how many vehicles they sell each month; clearly they are willing to lie and say anything to sell more vehicles. Granted I should have figured out first how to verify the correct axle ratio, but all the same there is no excuse for lying.
I have found the sales department there to be exceptional; always very prompt service and very nice. Would recommend to anybody, except for the fact that I no longer want to spend money at that dealership.
Love the truck itself--my first Dodge, and first "monster" vehicle. I am now a true believer!
Submitted by: Greg Walters      greg.walters[a]mail.com
Number of dealership visits=1, Date of last visit=March 2005, Date report submitted: Sep 24 23:01:28 EDT 2004

Sales=Poor, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought the truck first and the minivan about a year later. I got screwed on the truck with high interest rates, add on fees, and other bs.
When we bought the van we told them about the poor service, After much talk they "found" a decent interest rate. but still had add ons. I should have walked but we needed the van in a hurry. One problem I found out about just this month was that when I let them get the tag for the truck they only got tags for 6000 lbs! the truck with just a cap, driver and fuel is 7000 lbs.
Number of dealership visits=3, Date of last visit=9-2003, Date report submitted: Mar 4 10:14:33 EST 2004

Sales=Excellent, Service=Don't Know,
Tried several dealerships using Internet! Being a Women I have heard horror stories of Car salesmen taking advantage of women. Lake Norman Chrysler Dodge Jeep was the only one who responded back to me within one day and I got an email back within 2 hrs. All the others wanted us to come in test drive, while Lake Norman Chrysler gave us a fair price, payments, and bottom line out the door price before I ever came in. I highly recommend their Internet Sales Department to anyone looking for a New or Used Vehicle. The most fun I had buying a Car! The Internet Director a Mr. Michael Capron was the most professional, and courteous and Knowledgeable manager I have ever dealt with. When I came in to see the 300M I wanted he made sure I was happy with everything and even sat down with my Husband to show him the selling price and Invoice to ensure him I got a fair deal.
Mary S. Bostwick
Number of dealership visits=1, Date of last visit=11/29/02, Date report submitted: 13 Dec 2002

Sales=Poor, Service=Don't Know,
Went to buy a dodge grand caravan yesterday, 10/26/02 and ended up walking away after three hours of nothing but bullcrap. Salesman was very knowledgeable about the van, but when we sat down to talk money, he became a blithering idiot. We never did get him to tell us how much we were paying for the van or the interest rate they were using to finance the vehicle. It appeared to me that they wanted to sell me the van for about 1500.00 over invoice while offering us 500.00 for our trade which was a 95 mercury tracer. This salesman spent more time in the little booth "talking to his manager" than talking to us. It appeared to me that they had no idea what msrp stood for. If I want to pay sticker for a new car, then I will go to a place that already has the sticker well below msrp. We wont be going back and would not recommend this dealership to anyone that is serious about buying a new vehicle. Internet offered the grand caravan loaded, including leather, for about 26,000 but these people thought that I should buy the identical van from them for 29,500. Thanks, but no thanks.
Edward F. Wheaton   mrjobshop@earthlink .net
Number of dealership visits=3, Date of last visit=Oct. 26, 2002, Date report submitted: 27 Oct 2002

Sales=Poor, Service=Don't Know,
Refused to quote OTD price. Continued to run down other dealers quotes telling me that they were lying to me or that there were going to add hidden charges. Ended up that they had the highest Tax, tag, title and dock charges of anyone with a 100 mile radius of Charlotte.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 27, 2007