McBrayer Chrysler-Dodge-Jeep - Aberdeen, NC

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
While traveling to the beach in June 2008, my 01 Ram diesel died (injection pump failure) in an Aberdeen intersection on a Saturday afternoon. Fortunately, my brother lived a half hour away, and he picked me up and took me to McBrayer Dodge to arrange repair. The service dept was closed, but the sales staff was very helpful with arranging a tow and advising me about the service department (all while dealing with customers and trying to get ready to go home at the end of the day).
On Monday, I talked to the service dept, and they worked me in to have the diesel technician see what was wrong. After the injection pump was confirmed to be dead, they ordered the parts and I continued on to the beach in one of my brother's vehicles. Via cellphone from the beach, I kept in touch with the service dept as they obtained a pump and repaired the truck. On the way home from the beach, I picked up the truck, paid the bill, and continued home in it.
My brother said he always had good experiences with McBrayer's service dept, and everyone waiting (there were many when I left the truck and when I picked it up) had nothing bad to say about their service. I talked to the diesel technician, and he seemed to know his stuff. He also had several diesel vehicles from a variety of manufacturers stacked up awaiting repair, so other people appear to trust him.
Submitted by: Dave Fritz
Number of dealership visits=2, Date of last visit=June 28, 2008, Date report submitted: July 04, 2008

Sales=Fair, Service=Poor (Avoid assigned), Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
In 2002 i bought myself a brand new Dodge Dakota from McBrayer Dodge in Aberdeen, NC as a present to myself for graduating for the Firefighter Academy and getting all my certifications. I bought the truck out right in April that year. Later that year in July I noticed that there was a squeaking noise coming from the front of the truck when going over bumps or rough road and the handling got real loose. I took the truck to The dealership to get checked out, They told me that the sway bar link on the passenger side had broke loose and they replaced it under the factory warranty. I later in 2003 had a problem with gas mileage. When i took it to have it looked at they told me that was NORMAL. I didn't know that A 3.9L V6 was build to get 6 miles per gallon! The dealership told me they would look it over. They came back in with an old round air filter that was back and looked like it was dunked in a puddle of mud. Now am not a rocket scientist but i know that my truck doesn't have a round filter in fact it is rectangular, much like all new vehicles have. After showing me this the representative began to tell me that i must have gone into to deep of a mud puddle and clogged my filter up and this was his reason for my bad gas mileage. My truck by the way is only two-wheel drive and even if I did go through a mud puddle and if the filter was round it is still enclosed in this very large box on the passenger side front fender. I kept telling the rep not to pull my strings because i knew more than he thought. When i confronted him with what i knew and what he was trying to pull he quickly told me that i could pick up my truck on the side of the building. I came to find out that he just drove it around the side and never lifted the hood because the dusty hood had no signs of anyone even touching any part of it. My next encounter wasn't for a while. In January 2004 I was at work and it started sleeting really bad and we had to leave work early. My buddy and I set out to get home in my truck when half way down the road the truck lost all power steering and the warning lights lit up. When i got off the road i found that my balancer had fallen off and the belt had broken. After walking back to work i got the tow truck to take it to the dealership. When I got there they said it would be a week and a half before they could fix it and they would call me when they started work on my truck. Two weeks later I had not heard from them so I called them and was told that they were waiting for me to approve the work that had to be done. I went down and they told me that it would take another week to get the parts in, but they would call to let me know when it would be done once the parts came in. A week later they actually called me in and told me that when the balancer came loose the key that keeps it from turning went into the timing chain and tore it up and it also brake the crankshaft and that they needed more parts to fix it and it could be another two weeks before they got them in. At this point i really had no choice because i need my truck. Finally after a month and a half later i got my truck back, but something else was now really wrong with it.
Now the transmission would not stay in third gear and made a really loud grinding noise and a noticeable rattle at idle. It went back. They told me that the transmission was trash and needed to be replaced. I told them to go ahead and order the transmission and to call me when it came in because i needed my truck. They called me and set the appointment and got the truck in and fixed the truck, then wanted me to pay a deposit on the warranty of 120.00 that I had just paid to fix the truck before. I refused because I told them if there was anything wrong it was do to their lack of attention to detail and messed up while removing it to replace the crankshaft. They told me that they did not have to touch the transmission to replace the crankshaft. Again i am not a rocket scientist but i told him i knew better and i was still not paying.
After this they called my wife and got her to come pay the money and get the truck without my knowledge. With that all done one week later the computer that controls the engine functions quit working. By this time my factory warranty was long out and i was forced to pay for repairs. Also at this time I had also received a recall on the wiring harness that goes through the firewall. When i brought this to their attention they said they would take care of it but never did. After that i had my entire dash panel quit working gauges and all. During the time it happened I received a speeding ticket because my gauges did not work. I called the dealer to see if they had taken care of the recall and they ensure me that it was. Upon going on the website for dodge owners I found that it was still incomplete. I took it in and told them to fix the problem and i would be back in two days to pick it up or we were going to the better business bureau, and to fix the recall. I had to pay at this time 200.00+ dollars to fix the problem and upon going back to the website the recall was still incomplete. Now here the last monday of Feb. 2005 my front ball joints fell apart and my truck hit the ground. At this time there is a recall out for this year model truck and the ball-joints but when talking to the dealership it was only for four-wheel drive trucks. i told them that i was going to court for lemon law and i was not paying for anything. They actually managed to find out that the warranty actually cover this and it was fixed free of charge and they also told me that i had not informed them of the recall on my truck with the wiring harness but they had fixed it too. I am now filing this vehicle with the lemon laws to try to get some sort of justice. I was ripped off and they stole my money and i am Furious!!! It is going to court!!
this site is a good thing and that dealer should be CLOSED!!!!
Submitted by: james mccann       wrldclssdrummer[a]aol.com
Number of dealership visits=8 and counting, Date of last visit=Febuary 20-22 2005, Date report submitted: Mar 3 22:24:53 EST 2005

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
I bought a 2001 Ram 1500 Quad Cab from McBrayer in August 2002. It was used but the salesman said it had passed the Dodge check point inspection and was in really good shape. The salesman informed me that it was traded for a 2500 because of towing needs. In October of 2002 the transmission was out in the truck and I was without a ride for three days. No offer of rental no nothing just "it is a warranty issue" and we will fix it. After I picked the truck up they made me pay for a thirty thousand mile service on the transmission at my next oil change to insure the transmission was in good shape. I did that and in June 2003 the transmission was leaking fluid, I returned the truck to McBrayer and the transmission was out again, same problem. The service tech said it could take months to find the part and get the truck fixed, until I called the dodge complaint hotline. When I asked the dealership for the complaint number they gave me the wrong number but I found the correct number. While I was on the phone with dodge, the customer service person called McBrayer and all of a sudden they found the part. The McBrayer tech said he would call me when the part came in, one week later I had to call him to set up an appointment. The parts department told me that McBrayer had to get the part aftermarket but the service tech said it was not aftermarket. While I was complaining about the treatment I received the parts man told me to go buy a FORD. Stay away from the "shadetree mechanics" at McBrayer Dodge in Aberdeen NC. The salesman that sold me the truck has made no attempt to contact me at all and the truck is still under factory warranty.
Number of dealership visits=5, Date of last visit=June 2003, Date report submitted: 12 Jul 2003 07:44

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 18, 2008