Metrolina Dodge - Charlotte, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
After buying Ram 1500 I noticed an imperfection in the front bumper. The dealership replaced it instead of repairing it. They went the extra mile to correct the problem. Salesman was super, service was great. and the parts dept. has assisted me in adding several options to make my Hemi Ram one of the nicest on the road.
Submitted by: Kevin Trainor     tuckley[a]radcad.net
Number of dealership visits=several, Date of last visit=08/2004, Date report submitted: Sep 6 01:10:54 EDT 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
Brought my car their several times between the body shop (for a recall where welding had to be done not from a wreck) to the regular service department (for a standard alignment, checking out a noise, checking exhaust leak, etc...) and each time they took longer than they stated it would, played the blame game (body shop blamed the service shop, service shop blamed me, etc. etc.). It seems for simple stuff they can get right, as soon as something get's difficult, the wheels fall off the bus. Service Manager or General Manager don't care at all.
Stay away from Metrolina Dodge, for that matter, stay away from Dodge. I have always tried to buy American but I am getting tired of dealing with these jokers.
Steve Mathias
Number of dealership visits=5, Date of last visit=November 2002, Date report submitted: 24 Jul 2003 16:02

Sales=Don't Know, Service=Poor, bought there=No,
I called Metrolina Dodge several times to speak to a service rep. about making an appointment for a safety recall. When I called I got recordings telling me how wonderful they are as a "five-star" dealership. I was unable to actually speak to a person until the third phone call. I did make a service appointment finally for today. I brought in the van this morning for service. Upon arrival the service writer, Mr. Cannon I believe, walked around the vehicle with a "scratch and dent" form. He place "S" on nearly every area of the form indicating there were scratches on the van. It was very obvious he was trying to avoid any liability for any damage that may occur while the van was on their lot. There are almost zero scratches of any kind on this van. I refused to sign the form and asked him to show the the scratches. The first one was a dead bug on the hood! I wiped it off and he then agreed to remove one of the many "S's" on the form. I asked to speak to the service manager, was told he was in a meeting. I asked to speak to the General Manager and was told he too was in a meeting. I was also informed that they would not service the van including the safety recall until I signed the bogus form. Since I needed to take my wife to the doctor for her chemo treatment, I was forced to sign the fictitious damage report. It appears to me the general manager and all the employees at this dealership need some serious training in customer appreciation and respect. My present Chrysler product may be my last if this is the level of "customer service" Dodge/Chrysler now provides their present customers.
Robert        digitalbob3718[a]aol.com
Number of dealership visits=6+, Date of last visit=1/7/03, Date report submitted: 07 Jan 2003

Sales=Excellent, Service=Excellent,
I have wanted to contact your dealership for some time, to let you know what a wonderful experience it has been dealing with everyone I have come in contact with at your organization. From the very first time I came to Metrolina Dodge, I have been treated with utmost respect, with everyone making me feel that the "Good" feeling about doing business didn't end before the ink had time to dry. I have had nothing but the best to say about you employees, and understand why you "earned" the five star rating! I have been driving for 41 years, and have had to deal with many different dealerships here and in Florida, But you guys, well what can I say, are above everyone else!
You have the right people in the right positions! I especially want to mention a employee named Hayden in your express Lube department- always explains anything I ask-it's rare in these times to find a person with such a positive company attitude! Well I guess I've dealt with him more than the other persons there-(I now bring my other Chrysler car there too) but everyone seems to have the same helpful attitude! Unless something changes, I will continue purchasing from and recommending Metrolina Dodge for the rest of my Driving years.
Mark Shaw
Number of dealership visits=20, Date of last visit=12/12/02, Date report submitted: 15 Dec 2002

Sales=Avoid, Service=Poor,
Only stop there to look at the cars. Don't ever try to deal with them. When I purchased my car there, I spoke with a salesperson on a Thursday night. I was told that with my trade in I could purchase the car for the price he gave me. I got that price and his name, in writing, and agreed that I would come in the next morning b/c I had to go to the bank first. When I arrived the next morning, they took me into a room where I sat for an hour waiting for the finance person. I hadn't really said that I was going to purchase it for sure. After an hour, they took me in and the guy told me the price I would have to pay. It was almost $8,000 more than what the salesperson had told me. I showed him the paper I was given and he said that there was no way they could sell the car for that price. I immediately got up to walk out and find the salesperson I had spoken with to find out that they were already taking the tags off of my car! I hadn't made a deal yet! After speaking with the salesperson and the finance person, we worked out a deal. After spending 4 hours waiting and arguing, I finally had my car.
The experience doesn't end here. I specifically said that I wanted my plates transferred for two reasons. One, because I have personalized license plates and two because I would have to pay double the taxes. About a month after I had my car, I received license plates in the mail. I immediately called the dealership and asked them why? They said that they saw my tags were going to be renewed in a month and they went ahead and got me new ones! I immediately blew up. I drove down to the dealership and demanded to see the manager. I told him that I had specifically told them not to get me new plates and if they do something like that again without my consent, I would sue them. A couple of months later, I received my car tax bill, for the plates Metrolina had issued me! I had to call the tax office and then call Metrolina. I had to go to the dealership and get proof that those tags were not assigned to my car and then take them down along with my drivers license, my current registration, and a letter from Metrolina explaining the situation down to the tax office. All of that caused me to miss many hours at work because someone didn't listen and decided to do something without my permission.
Even more problems have extended from there in the service department, but I am tired of typing.
Number of dealership visits=Numerous, Date of last visit=Aug 2002, Date report submitted: 17 Sep 2002

Sales=Avoid, Service=Don't Know,
NEVER, NEVER, NEVER even walk in the doors of this place!!!!!! They continually lowball you on a payment to try and get your business. When it's time to deal they can't make anything happen. I sat down with 2 salesmen and a sales manager and worked out a price and agreed to the payments. When I got into the finance office, everything had changed and they expected me to just sign. When I didn't the finance guy got upset and so did I as I bolted out the door. The next day this guy calls me at work with another deal, slightly higher than the previous deal, but I agreed to it anyway. Then an hour later he calls me back again wanting to change this deal too. These people are nuts and everyone I have talked to has the same experience. I would buy a Daweoo before I would buy a dodge from these clowns!!!!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007