Morgan Dodge Jeep - Durham, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have a shudder (and now a clunk) that feels like is coming from the transmission. I had a pulsating brake. The truck cut off on me with no warning. The truck intermittently runs rough idle or not. I received a call from a service manager saying that they would reload the PCM software to correct the stall problem. They repaired the brakes by replacing calipers and cut rotors, but tried to get me to pay for rear brakes. I took the truck to a local midas who said that nothing was wrong with the rears. When I picked up the truck the repair bill didn't mention anything about suggesting rear brake repair, no mention about reload of PCM flash. The shudder, rough run and stall was simply noted as "could not duplicate". When I questioned the bill, I was told by another Service rep that they would never reload flash. I then asked about the recommendation related to the rear brakes and why it wasn't on the bill. He needed to run back and talk to the mechanic. He returned with a newly printed bill with the rear brake recommendation on it. I then asked what diags were performed to isolate the shudder, stall, and roughness. He could not give me a good answer and only mentioned the possibility of installing a black box.
I work in the telecommunications field and can easily tell that these guys did no diagnostics at all to isolate the issues I am concerned with. Stay clear.
I'm living up to my part of the bargain. $565 a month to Chrylser ... they should live up to theirs.
Christopher Vidal    vidalch_1[a]yahoo.com
Number of dealership visits=1, Date of last visit=Sept 2003, Date report submitted: Jul 18 00:36:01 EDT 2004

Sales=Excellent, Service=Poor, bought there=Yes, scv_there=Yes,
Poor- Always find something wrong with my 99 Durango when in for one thing. Last week topped it off though - in for one problem - which was supposedly fixed for 34.00 -same problem occurred within minutes of leaving the dealership- took back in - found 1200.00 problem NOT covered by warranty. Was told parts were in for a repair left it there all day - picked up and was told parts were NOT in. Never was called at work and told anything. Was also the same day told found one problem- (175.00) told them to wait on repair - later got a call and was told that was a mistake it was problem that was covered by warranty. Love my salesperson and had thought of dealing with her again however we will NOT deal with Morgan again due to the experiences we have had lately with the service department!!!!
Number of dealership visits=4-6, Date of last visit=June 03, Date report submitted: 17 Jun 2003 12:20

Sales=Excellent, Service=Excellent,
I am a 4-time Jeep owner and all have been bought from Morgan Dodge Jeep. This is a GREAT dealership. I have only had wonderful experiences with sales and service. For all of you that say you have had unpleasant experiences with Morgan Dodge Jeep, you have never stopped to "smelled the roses", and enjoyed a family of employees that really care about each of their customers. Slow down, relax, and listen to your salesperson or service advisor, they are there to serve you and your vehicle needs. It's a Jeep thing, you wouldn't understand!
Date report submitted: 15 May 2002

Sales=Don't Know, Service=Poor,
I have never brought my truck in for service, where Morgan Dodge didn't find something else wrong with it. Today, they told me my battery was junk when its been running fine. Every time I bring it in for routine maintenance, they find something else wrong with it, and they are only too happy to repair it for additional charges. I find it hard to believe that a 1999 truck could have this much go wrong.
Phone service is useless at this dealership. Its almost impossible to get an appointment because service never picks up the phone. Then, when you call up to check the status of your vehicle you never get to talk to a service representative. I asked the receptionist when my truck would be ready and she said they'll call when its done. No estimate was given, not even a guess at when it would be ready.
Finally, when you pick up your truck. You pay first then have to wait forever as they look for a person to find your truck on their lot and then drive it to you. I tried to go find my truck after I paid for the repair but they told me customers were not allowed in the service lot.
I love my Ram, I hate the Dodge dealership.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007