Westside Chry-Ply-Dodge, Inc - Mocksville, NC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
These guys are the most trustworthy of any car dealer with which I have ever dealt. I have purchased several vehicles from this dealer in the past 6 years and have never felt the slightest bit of pressure. The atmosphere is excellent and the staff is extremely nice and not a bit pushy.
Being a small town dealership, the owner is always on site and in many cases is the guy who greets you at the door, hands you the keys to take a test drive and thanks you for visiting, even when you do not drive off in a new car. I've only dealt with the service dept. one time (for a recall) and they worked me in on short notice and completed the repair quickly.
Submitted by: Withheld by request
Number of dealership visits=4, Date of last visit=2/13/2005, Date report submitted: Mar 7 21:24:35 EST 2005

Sales=Good, Service=Avoid, bought there=Yes, scv_there=Yes,
I left my Dodge 2000 Ram 4x2, 33,000 MILES, on the last week of july and just picked it up today. Same problem with cold starts and stalls, starts are fine once it warms up. Service dept. started out replacing air manifold air sensor, no effect on problem, cost $173.00. Took the Ram right back to service dept. and they installed the #1 fuel injector, but it was in the #2 cylinder when i picked the truck up today. Problem is still the same cold starts , engine sputters, rpm's at 700 rpm's. Tim the head service rep. was more interested in talking to someone on the phone about a new refrigerator for his house.He never came out of his office. NOW THAT IS SERVICE AND I PURCHASED 2 VEHICLES THERE SINCE 1999. Another $218.00 for 3 weeks of HELL! OH YEA , THEY PUT IN A SET OF COPPER PLUGS JUST IN CASE! Does the feeling that hunt and peck was the service motto. Almost forgot they ran up 94 miles in free test drives during the last 3 weeks. Anybody know of a real mechanic in mocksville HELP!
This is a good truck up until now, I just need a mechanic.
Paul Rogers      farmrog[at]earthlink.net
Number of dealership visits=8, Date of last visit=8/18/03, Date report submitted: 18 Aug 2003 19:52:36

Sales=Excellent, Service=Excellent,
Ordered a '03 Ram QC from Westside. Super easy to deal with, no hassles at all. Service dept corrected one minor issue quickly. Salesman George Craven was top notch. Will be buying from them again.
Number of dealership visits=3, Date of last visit=10/02, Date report submitted: 18 Nov 2002

Sales=Excellent, Service=Don't Know,
Very nice to work with. No haggle, bottom line price, even if they do not have on the lot. Would recommend.
Date report submitted: 02 Nov 2001

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 23, 2007