Miller Auto Group - Lebanon, NH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Purchased a dodge durango (used) and traded in a ford explorer. took 6 hrs to complete the deal and prep the vehicle for our taking. had personal item attached to vehicle (hood ornament) that I personally hate but my wife loves as it was a gift from her brother. they advised they would have it delivered to my place of employment that wednesday (4 days from sale). three weeks later FINALLY received hood ornament. during this time received the COMPLETE run around and, through talking with friends, came to know that this experience is par for the course. We would NEVER shop there again.... not even for windshield washing fluid...
Submitted by: greg
Number of dealership visits=1, Last visit date=jan 06, Date report submitted: Jan 27 09:02:46 EST 2006

Sales=Don't Know, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Worst (Dodge) service department I have ever encountered!
Number of dealership visits=multiple, Last visit date=NA, Date report submitted: May 20 14:19:47 EDT 2004

Sales=Good, Service=Avoid,
The salesman will tell you anything you want to hear but exaggerate when they tell you they will have your car ready. Told me that by the time I was done signing papers the truck would be ready to go off the lot. Two days later I finally drove it off the lot. They told me to come that morning at 8 am and get it and I finally drove off the lot at 4 pm with it since the service department took there sweet time getting it ready. They did have to do some work on the brakes and the salesman told me that they were done but when I wanted it the mechanic said that he had not done them yet. After 2 days of waiting they told me for my troubles they would do my first oil change....( what a joke since I lost 8 hrs of work for nothing). Final advise if you buy there don't sign till you see the vehicle ready to go otherwise they will drag you along and make excuses. This is also not the first time I have had problems with the service department. They claim to be a 5 s! tar service but I think Chrysler should send surveys every year and then I guarantee they wouldn't be.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007