Rockingham Dodge - Salem NH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Don't Know, bought there=Yes, scv_there=No,
As a repeat customer with 5 drivers in the immediate family, one may think that a dealer would treat you a little special. Wrong, you are as dumb as a hammer if you fall for the bull put forth by the sales manager. Try being told, and I quote, "I don't care if you buy it or not, I'll have it sold in two weeks anyway. THANKS!!!
You made a ford family out of us!!!
If you buy a vehicle through Rockingham, please give me a call. I have a beautiful ocean front property in Ohio you may also like to deal on!
rjbbrs[a]comcast.com
Number of dealership visits=3, Last visit date=8/11/03, Date report submitted: 11 Aug 2003 22:16:36

Sales=Don't Know, Service=Avoid,
I had two broken valve springs @ 17000 miles on my 99 Ram 2500, 360 V8. Brought the truck to Rockingham Dodge because it was a local dealer.WHAT A MISTAKE. First they couldn't even look at the truck because they were "too busy". Next day they misdiagnosed the problem as an intake manifold plenum gasket problem,(which was repaired a month earlier by the selling dealer) even though I insisted the symptoms were not even close to the plenum gasket problem. I was told they couldn't even look at it for a few days. When I informed the service manager that I wanted to take it to the selling dealership, I was told to "have the vehicle off my lot by 5:00 PM or be charged storage fees". Not bad for $ 30,000.00 huh?? The staff at Rockingham was totally unprofessional, and obviously not very knowledgeable in diagnosing mechanical problems. Avoid this dealership at all costs !!!!! Incidentally, the selling dealership offered to tow the truck to the dealership if I couldn't reach ! If the dealership says Dodge, check for the 5 star rating. Rockingham Dodge doesn't have it and probably never will..I got the feeling that because I didn't buy my vehicle there, they didn't want the repair work.
Larry Phillips    LJKRP[a]Mediaone.net
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 28 Dec 2000

More complaints about this dealer's service have been posted to DiRT list

Another report of incompetence (could not repair a problem in three attempts, problem repaired in 30 minutes at another shop), body damaged by service dept (while customer watched) and the service dept denied causing the damage. They don't stock simple parts like oil and fuel filters. Stay away at all costs.

Tale of trouble getting service dept to fix the truck as scheduled. Repeatedly said it would be ready at 5:00, finally admitted they don't even have the parts, etc.  Has occurred several times.  No ratings offered.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007