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Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes,
My husband and I bought 2 trucks from this dealer within 2 weeks of each other, only a few months ago. Our initial experience was excellent. Due to our great experience the first time, I went last night to discuss what my options would be to trade in my newly purchased truck for a Hemi model (which I should have gotten in the first place), and didn't go to discuss exact specifics, telling them I'd have to return with my husband a day or so later. After finding out that the salesman we had dealt with only 3 months earlier had been fired, I spoke with someone else. Well, this experience was entirely different than my first. I felt violated. I felt as if I wasn't able to leave the dealership without getting bamboozled into purchasing a vehicle. I felt intimidated and felt uncomfortable. Being a woman, I know the dangers of talking to a car salesman without having a male present, but being in the corporate world I felt I'd be able to handle myself. I also didn't want to place that stereotypical judgment on a group of men I didn't know, and decided to give them the benefit of the doubt. Well, I was wrong. They saw me coming and turned on the vulture mode to full-strength. I must have told the salesman that I would go and return with my husband about 6 or 7 times, of which he ignored, trying to pressure me into a test drive I didn't want or need to take - which I ultimately had to outwardly refuse in order to get him to back off. When his tactics didn't work, he would send a different salesperson over. When theirs didn't work, it continued on to the next person. Repeatedly with each, I told them I was going to go and talk to my husband, getting to the point where I told them they were now aggravating me and that I felt like a hostage. They laughed. In addition, when they told me what was available and I told them I didn't want leather seats, they continued to tell me that it was not wise to take a vehicle that was $2,000 cheaper when I could have the "whole package" for only a few thousand more. I had to tell the salesman, "look into my eyes. Listen to what I'm telling you. I do not want leather seats - do you hear what I'm telling you?" He said yes. I repeated myself, exactly as I did the first time. I did this 3 times, to which he said, "I get your point". I also told him I had no interest in the graphite color, because my husband had that color for his truck and I wouldn't want it to look like a fleet of trucks outside my home. The one man I was dealing with laughed and said, "yeah, I get what you're saying... Uh, don't tell them I said that. It's ok for you to hear that, but don't repeat it, ok?" They then continued to push the graphite. I didn't want to be rude and just walk out, so I thought that eventually I would talk to someone who would hear me telling them that I was no longer interested. Finally, they wanted to work up some numbers for me, and so I told them which vehicle to work the math on, figuring that once they did that I could make my escape. I must say that the finance person was the only one I didn't feel pressured by, and he even wanted to know if it was worth taking the loss just to get a Hemi vehicle, since I'd just bought a 4.7 only 3 months ago. This is why I went there, to see what the monetary loss would be on that kind of trade in. But they were so intent on picking out a vehicle for me and getting me to sign on the dotted line that no one listened to me, no one listened to a word I said. So, after keeping me there an additional 25-30 mins past the hour I'd already been there, they finally let the finance guy talk to me and he gives me the news that I wanted from the minute I stepped foot in there. I finally shook his hand and left. Time spent on just trying to get some information: 1 hour, 45 minutes, in a dealership that had no one other customer in it until 15 minutes before I left. Therefore, it took 6 men a total of almost 2 hours to get me information that was provided to me in what took 5 minutes to deliver. Unfortunately it took an hour and a half just to get to that point. After telling my husband about what happened, he was livid. He might be going down there today just to tell them that they've lost our future business... We won't be going back...Ever.
This Dakota is the absolute best vehicle I've ever had. I love it. I love it so much that it was worth it to me to look into getting a bigger engine and perhaps more features because I plan on owning this truck until it dies. They didn't have to sell me the truck, I would have bought one sight unseen. But they pushed so hard, they pushed me right out the door. Unfortunately, although I will definitely purchase another Dodge truck, I won't be doing it from Bergen County Dodge.
Submitted by: Heather Bradfield-Garbe Headmeister3[a]yahoo.com
Number of dealership visits=3, Last visit date=12/01/04, Date report submitted: Dec 2 11:53:13 EST 2004
Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes,
I have my truck serviced at Bergen every 3000 miles. I have found them to be honest and do what they say and get it done when they promise. I have been very pleased and now also bring my 2001 Caravan (which I bought at another dealer)
there for service.
Number of dealership visits=6, Last visit date=Feb. 2004, Date report submitted: Apr 5 16:19:44 EDT 2004
I looked for a competent dealer when I bought the truck. Bergen County Dodge in Ramsey NJ, has been flawless in terms of service. Any problem I have had, or any service I have requested, has been repaired or performed expertly, correctly, and most importantly, ONCE. I never hesitate to recommend them to any Ram owner, especially if they have a Cummins.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA
RE: You people who have good service departments please list them,especially Diesel owners. I will gladly post my dealer - Bergen County Dodge
|Good sales department, good service|
|Fair sales, fair service|
|Conflicting or not enough information|
|Poor Service or Poor Sales Department|
|Avoid like the plague!!|
|Don't Know or No Experience|
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This page was edited on: February 23, 2007