Dover Dodge - Rockaway, NJ

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
The salesman, Joe Kelly, is doing fine. He kept his appointments and made the test drive, etc., accessible. When it came time to buy, all went downhill. There was constant pressure by Gary Hayton in finance to use their lenders, plus a rigid stance on the add-on fees on the purchase order ("They're not negotiable."). I ended up walking out. The next day the fees were gone, so we thought we had a deal. However, in the end, Dover Dodge would NOT work with my lender. My lender needed a copy of the purchase order along with NJ title details and a promise to transfer the title showing the lender as first lien holder. John Ortiz simply refused, citing the need to protect himself from giving away product without payment. We spent 5 hours back and forth on the phone trying to work this out, to no avail. (In my native Texas, I've driven two cars away from dealerships knowing that their finance people would be working out the final details with my credit union.) I ended up taking him a personal check for the whole amount, forgetting the financing. (Thankfully, I had an insurance settlement for a stolen vehicle to fall back on.) He's not willing to trust my bank's faxed assurances to fund the sale, but he'll take a personal check. Go figure. I also needed the title faxed to me ASAP so that I could register the vehicle in Texas (I'm studying in New York). Not only did they not fax the title, but they MAILED it to Texas. I'm doubting I can get the vehicle registered within the 20 days of my temporary dealer tag now that they've done this. Basically, Dover Dodge might have a good deal, but it's really not worth the effort. Their finance and management personnel are playing the same old questionable tricks I thought were finally dying off in this industry.
D. B.
Number of dealership visits=1, Last visit date=4/13/2004, Date report submitted: Apr 21 00:24:23 EDT 2004

Sales=Excellent, Service=Excellent,
Last week, I posted on this website, a scathing letter condemning Dover Dodge for something that was done that I felt was very dishonest (Note: that letter has been superseded by this one). I leased a new truck from them a few weeks ago and I was very angry over how the turn-in of my existing leased vehicle was handled. In short, I had to go back to Dover Dodge and take back the old car which now I'm stuck with for the next few months. Now it seems that I may have been a little to hasty in my verbal attack on them.
As soon as my letter was posted, I also sent a copy of it to the dealership. That same evening I received a phone call from Gary Hayton, Dover Dodge's finance manager. He was quite surprised at how angry I was and we talked for a while. He said that rather than getting so mad, I should have called him and told him how I felt so that the dealership would have had the opportunity to straighten things out. He was right about that.
Gary explained that mistakes were made by all parties involved including me. He also said that the dealership had received some misinformation from the bank holding my previous lease, and I believed him. He seemed truthful and sincere.
More importantly though, rather than trying to spread the blame around, Dover Dodge wanted to fix the problem and make things right. When I told them that I would now have to reinsure my old car and also renew the registration and get a state inspection, Gary said that he would look into having Dover Dodge reimburse me for these unforeseen expenses. While Dover Dodge was not in any way obligated to do this, I felt that it was a very generous and classy thing to do.
When I wrote my first letter, I was so angry about my old car that I truly never took the time to compliment anyone about the new one. I've had my new ram 1500 pick-up for three weeks now and it's a great truck. Leasing it was made easy and affordable by the staff at Dover Dodge. The salesman, ken, located the exact truck I was looking for and went out of his way to find and install some accessories I had wanted. Everything had been done without even a visit to the dealership- it had all been done over the phone. Since I don't live in New Jersey, they had made it very convenient to do business with them. An hour after I arrived at the showroom for the first time I drove out in my new truck. It was a great experience. The salesman and the finance manager could not have been any nicer or acted in a more professional manner.
With the unfortunate incident of the old lease behind me, and looking back a lot more calmly, I'd have to say that getting my new truck from the folks at Dover Dodge was a very positive experience. I urge anyone who's shopping for a new dodge car or truck to stop in and visit the guys at Dover Dodge. You won't be sorry you did.
K., Rosen   gunman526[a]aol.com
Number of dealership visits=2, Last visit date=Nov 18, 2002, Date report submitted: 18 Nov 2002

Ratings and comments superseded by the report above.
K., Rosen   gunman526[a]aol.com
Number of dealership visits=1, Last visit date=Nov 8, 2002, Date report submitted: 11 Nov 2002

Sales=Good, Service=Poor,
It seems that the internal motto of this service department is: however you can, make the service visits total up to $200 - $400; including charging $8.00 for a $4.00 quart of synthetic oil - c'mon guys, that part's just insulting to a customer! There is NO waiting room, so you find self outside looking in, literally, when told that even a minor service "will take a few hours".
Number of dealership visits=10+, Last visit date=October, 2002, Date report submitted: 30 Oct 2002

Sales=Excellent, Service=Excellent,
My Salesman, Mr. Jubin, was wonderful!!! Not your typical used-car dealer. Very helpful, very knowledgeable, and treat me like a dumb woman who he could pull one over on. I love the car, it didn't take as long as usual to buy, and I'd buy at this dealer, with this salesman, again in a minute!
Number of dealership visits=3, Last visit date=8/2002, Date report submitted: 11 Oct 2002

Sales=Avoid, Service=Avoid,
Don't buy anything there. The place will try and fix a flat tire with a piece of chewing gum.

Sales=Avoid, Service=Avoid,
Sold me a Dakota as a new truck. I then found out the truck had been Damaged upon delivery the lot the damaged window was replaced but we were not told that the vehicle was damaged nor that after we took delivery of said vehicle (in the rain in the dark) that it has so many dings and scratches in the paint that it needs a 3,000 dollar repaint. All the employees of this dealership should be made to by, pay for and Drive the wrecks that they are selling maybe then they would learn a little about how to treat customers.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 23, 2007