Spirit Dodge - Swedesboro, NJ

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Don't Know, Parts=Poor, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I ordered a part from the dealership and then realized I did not need it, one hour later. They told me the part would take 10 days to get in. They refused to cancel the order. I offered to pay a restocking and shipping fee and they told me that the fee would be $450.00 (the price of the part). I was treated with ignorance by the parts manager. The owner could have cared less, he informed me that someone was going to be stuck with the part and wasn't going to be him. It is a shame that customer care and satisfaction is not a priority. I would have ordered more parts from them in the future but not now.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=11-18-04, Date report submitted: Nov 18 19:29:59 EST 2004

Sales=Good, Service=Avoid, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
My wife and I have had our vehicles at the Service Department, both of us within the last few weeks. We both took our vehicles to our own independent auto repair shop. They told us what was wrong with our vehicles. My wife's Durrango has 4 bad ball joints,we paid for the Extra warranty (PLUS) they told us that only two needed to be replaced and the other two are "O.K". I have a RAM 1500 and my CATALITIC CONVERTER's inside are loose and making this loud metal to metal sound.The service department said they tested and can't replace it just because it is making a noise. My truck only has 77,000 miles on it. We've had these vehicles to two more auto repair shops and the told my wife to stop driving her's because the two ball joints that they didn't replace are so Bad it's not safe.
My Phone number is 856-889-4715 please call and help. Because of this experience with Spirit Dodge of Swededboro's Service department we will probably never buy another Dodge product if this is what "WE GET" for going there.
I just want my vehicles fixed, it's what we paid for.
Charles Messer
Number of dealership visits=3, Last visit date=28 April 2004, Date report submitted: Apr 28 18:43:38 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Went the distance to sell me a Truck knowing what I could REALY afford. Pulled no punches. They worked hard to get a great price that would fit my budget without selling me a stripped down truck. I got several good options on the SLT that I bought. Service department is friendly and helpful. Parts counter ordered parts with a phone call order and no deposit. This is good business to do with a customer that bought their car or truck there. A+++ Dealership all of the way Sales, Parts and service. As long as Dodge keeps building great trucks I'll continue to make all of my purchases at Spirit Dodge.
I haven't scheduled a drop off for this yet. I figured I have an oil change coming up and will request a look over then.
Number of dealership visits=Two Truck buys, Last visit date=11-10-03, Date report submitted: Jan 27 07:30:05 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 23, 2007