Zangara de Espanola - Albuquerque, NM

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
Viewed truck online, called, and spoke to BJ Sparks. Worked out a deal. Drove from out of state (over 300 miles) to purchase vehicle. After arriving, BJ then raised the price, and mileage was incorrect on paperwork, this was not going to close the deal, so after stating to have fixed these problems, we noticed later that they added cost to the paperwork disguised as "extra charge", and also overcharged on the Title & Registration. (Before purchasing a vehicle, my advice is to check the cost of T&R in your state.) We had asked for tags ASAP, since this truck was to be used as a work vehicle, we were told this would not be a problem, by Gregory Leonard. Though a few weeks later it became a problem. After much difficulty with the operator, we where able to receive a name of the person that handled tags for purchased vehicles, Jennifer Hernandez. After leave numerous messages for Jennifer, we called Gregory Leonard, he stated prior that if we had a problem with "anything" to call him. Though all he did was refer us back to Jennifer's voicemail. After no call backs, we called Mr. Ken Zangara on the week of 10/17/05. We received no response from either, Jennifer or Mr. Zangara. We called again on 10/25/05 due to the fact that the temporary tags on the vehicle had expired, and that we still had not received a call from the dealership on the issue. The following Wednesday, Jennifer finally managed to return a call, to inform us that NONE of the paperwork for the truck was complete, and that she did not have the tags. This was after one month from purchasing the vehicle. After calling our local T&R office we noticing that we were overcharged close to $200 dollars on registration, and would be charged late penalties on the tags as well. Jennifer stated that she would refund the title & registration fees by sending a check overnight, with the paperwork, for us to register the vehicle ourselves. Ken Zangara left a message stating that Jennifer would also be overnigting another temporary drive out sticker until we could register the vehicle. We informed Jennifer that we would not be paying for them due to their error. Jennifer then informed that it would be paid by the amount we paid in registration fees, since they overcharged us, there for it would be coming out of our refund. We informed Jennifer that we would not pay the penalties owed because this was the dealership's error for not registering the vehicle in the time allotted, and for Jennifer to please include the penalty amount with the refund. Jennifer agreed to add the penalty to the refund. Jennifer stated she would overnight all the paperwork and check to us on Thursday, 10/27/05. On Friday, 10/28/05, left message with Ken Zangara & Jennifer Hernandez. To let them know we had not received the paperwork. NO one returned our calls. On Monday, 10/31/05, after five phone calls to the dealership and the operator only transferring to voicemail, we located Jennifer, who gave a UPS tracking number for the package. This package was not received until after 5:00 p.m.. We are very dissatisfied with the customer service and will not be purchasing another vehicle from Zangara. Which is more of a lose to the dealership since our company purchases vehicles quite often.
Submitted by: GT Electrical Services      gtes[a]valornet.com
Number of dealership visits=1, Last visit date=10/31/05, Date report submitted: Oct 31 19:32:18 EST 2005

Sales=Fair, Service=Don't Know, Parts=Poor, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Parts Department was incredibly rude and arrogant. They assume you know nothing about cars and ridicule you when you buy parts and do the work yourself. They also insult you if you ask for a discount even after buying a new car.
Submitted by: =Mike
Number of dealership visits=5, Last visit date=2003, Date report submitted: Jul 11 01:32:24 EDT 2005

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I paid another shop to see if repairs had be done. They said I should see a lawyer. The problem that I took it in for was not fixed and when I returned they were to busy to fix it (my tranfer case was dry and making a noise) The told me to take it to a transmission place and that cost me $1,400.00 to rebuild (they said if I had of had to transfer case lubed I would not have burned it up) I had to drive 100 miles to get home and back. They also drained the oil out and charged me for it (I had Mobile one in the crank case and they put in cheap oil) (Only had less 200 miles on oil) They called me a said that the bearing in the distributor and gear were worn out and I need a tune up. I said forget the tune up but replace the bearing and gear. (the other shop said that the gear and bearing was not replace. They said that the noise that I heard was not the transfer case but a timing chain that was so loose it was slapping the case. If they changed it they didn't remove any of the belts or cowling on the engine. Total bill was $737.24 and still had the problem. I now have a check engine lite and a broken exhaust pipe plus a loose oil filter that was leaking.
I am from out of town and was having trouble on the road. I plan on sending this on to good sam and rv america to avoid this place when traveling.
Submitted by: Dan Powell       dap411[a]juno.com
Number of dealership visits=2, Last visit date=6/14/05, Date report submitted: Jun 29 15:22:15 EDT 2005

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Terrible experience, Do they know anything about customer service? I'm just glad I never have to deal with them again. Melloy is awesome though.
Submitted by: Ann
Number of dealership visits=1, Last visit date=2003, Date report submitted: May 9 14:59:55 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
comments do not appear to match the ratings!
on 12/20 i received the extended warranty books. they were the same dates in both books. i called twice to barbara and left messages with no return call. on 12/21 i called back and left 3 more msgs. before i recvd a phone call. barbara advised that she had passed it on to tom newkirk who was supposed to call me and never did. she put me thru to dominic salazar who i had to leave a msg with. i again called that day and left another msg. with dominic who still didn't call. i then called jared mitchell and let him know what was going on and see if he could help me. he advised he would see what was going on. i also left a msg with tom newkirk, who also didn't call me back that day. on 12/23 called jared again left msg on cell phone no call back..now its christmas waited till 12/27 called jared and left msg.then called and spoke with dominic salazar at 12:10PM. he advised he spoke with tom newkirk and that barbara was wrong and it didn't matter about the books being incorrect that its all done thru vin numbers. my complaint is that everyone passes the "buck to someone else and the customer is left having to make lots of phone calls trying to get things figured out..i cant see how they are a 5-star place..at least not when it comes to customer service.....
now next complaint..on 12/30 a phone call came thru from wells fargo that our car payment was 30 days past due..this was the car that was traded in on 11/27/04.wells fargo advised it would be reported to the credit bureau, my credit rating is very high..this really upsets me..so i called dominic at 2:30 i recvd his voice mail, i went back to the operator and advised her i needed to speak to a live person because no one ever returns my phone calls, she paged dominic and put me thru to him, i advised what wells fargo said, he advised he would walk over to finance and talk to tony blanco and have him call me. at 3:35PM still no call i called back and kept getting dominics voice mail, i requested the operator page dominic, no answer, i then requested she page tony blanco, no answer, only his voice mail..i then requested ken zangara she advised i could have his voice mail cause he was out of town.. i requested finance, i spoke with gene goad who was very helpful in getting me to tony blanco..he couldn't get thru to tony blanco so i was put thru to suzanne fernandez who was also very helpful, she advised tony was on the phone and promised me she would have tony call me back or she would personally call me herself...at 4:55PM tony blanco called and advised the check was sent 12/29/04 in the evening. he assured me that he would call wells fargo and advised them that it had been sent. he advised he would call on tuesday and let us know that wells fargo had been taken care of...
another complaint....when you recommend people to zangara you recv a 200 dollar referral check. we have referred two people...in august we referred dakota mace to buy a car. we were told we would get a ref. check for 200 dollars..it took many phone calls and bugging before we finally recvd the check..then the same with our daughter for the car in november..if your going to make it complicated then don't tell someone your going to send them a check..i have to make many calls and it takes over a month before you get it..the customer relations here stinks..i work for a big company and this would never be allowed.the customer is first and calls are always answered...i think your company needs some customer service classes, to not be pushing things off on other workers and they never get anything done.im very dissatisfied with zangara...we have bought all our vehicles here and sent our kids there..my mom bought her first dodge durango there and is wanting a new one and I'm really thinking of taking her elsewhere..
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=11/27/04, Date report submitted: Dec 30 20:34:37 EST 2004

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I bought a used 1997 Ford E350 van from them on 7/10/04. The salesmen were very nice. I bought the van with no money down, on a 42 month payment plan. I was in a hurry to get where I was going, so I left; they said that they would have the paperwork ready for me when I returned later the next week. As soon as I got the van on the highway, I noticed the steering was loose. I went to my destination for the weekend, and immediately called them when I got there, later on that day. I told them that I would be able to bring the van back later on in the week to have it looked at. Well, I decided to get back there ASAP, and drove back halfway and called to see when they could take me. They said the next day, first thing in the morning. So, I got a motel room and got the van there the very first thing in the morning at the opening of business. There it sat, while I waited. While I was waiting, I went to check on the paperwork, and to my surprise, it was not finished. They said that they were having trouble finding a lender. Well, it ended up that my 'no money down'/ 42 month deal, ended up being $1000 down and a 36 month loan @15.99%! I already had all my stuff in the truck, and they had my trade-in, so I was over the barrel. Talk about bait and switch!! Well, as soon as they got my $1000, around 4 hours later, amazingly, they came up with a diagnosis of the front end. Then I find out that during he whole time, I was on video and audio surveillance from the General Manager/CEO, Mike Briscoe. Whom I subsequently was taken to speak with about the problem with the front end of the van. He said that he had personally driven the vehicle, and had noticed nothing wrong, though he did admit he did not take it out on the hwy. He seemed very helpful and generous, telling me that they would do anything to fix the van and make it right with me. I was so happy to hear that. The diagnosis was that it needed all tie rod ends and all ball joints. Great, I get a new front end. Mr, Briscoe wanted to see me again in his office. This time, the story was that he was not going to spend all that money on the vehicle and that he would rather not go thru with the deal. Well, that certainly was a different tune than he was playing before. He did offer to find another comparable vehicle, but there were none to be found, even at the other locations. Of course, I had all my stuff in the van and they had my trade-in 'somewhere', but they didn't know where it was. So getting my trade back was a no-go.
I explained to him that it was only the tie rods that need fixed, and that the mechanic was 'padding' the repair. He said that he would go and personally look at the vehicle. He ok-ed the repair. By this time it was late in the afternoon and they told me that the parts would have to be ordered and would arrive the next day. They let me use a loaner car. I had to get another motel room. My paperwork was still being done, too. Next morning, first thing, I went over to see what progress was being made and it was none. But the paperwork was getting done. Being from out of state, I went to the bookkeeping section and saw Robin, who does the title work. I spent a couple hours working with her, calling my home state to find out what papers and forms I need to complete the sale and to help make things easier for her, as she kept reminding me that there are problems when a buyer is from out of state. When I was satisfied that we had all the paperwork right, I left and explained that I would send her, by fax, the forms I needed from my state, so she could complete the paperwork. It was funny that whenever I had the right person on the phone to talk to, she seemed to have slipped out the back door to have a smoke. I had to go find her twice. It also seemed to me that it was very inconvenient for her to have to deal with an out of state sale. Well, they finally got the van fixed around 4:30pm that afternoon. I immediately proceeded to drive home, with only a couple quick stops on the way. Before I even got home, I stopped at my local county office and got the proper forms filled out and returned home feeling pretty good that I got the forms that I needed. I felt so good, in fact, that I sent in my first payment, along with the title to my old vehicle, THAT DAY, the 16th. I was confident, that by sending this all in as soon as I could, that I would have my license plate AND have saved a considerable amount of interest by sending in my first payment 3 days after the sale. Robin called a couple days later, the 21st, and left a message for me, so I called back. She was looking for the old title from the trade, and I explained that I sent it in, along with my first payment. She located it and said she had it, along with the check. I called a week later, the 27th, to see where the paperwork was, and Robin said she had sent it in already. I was furious about this, as she had told me, in front of 3 other people that she would send it to me. I already knew that something was screwed up. I didn't know what it was, but I just knew. It turned out that I had to have her send me another temporary tag, because the plate had not arrived and I was leaving on a trip and by the time the trip was halfway over the temp tag would have been expired. I even called my state's office to try and locate the paperwork. We finally did, a day later. They said it had been processed and the tag was in the mail. It did not arrive in time before I left, and luckily for me, Robin had overnited the other temp tag. I DO thank her for that, at least, that small courtesy. But, I ended up having to pay for that, too. In another way. While I was on my trip, I made enough money to afford another payment. I bought a money order on the 9th and sent it immediately from the Post Office. Again, I was quite happy about sending in another payment early. I was especially happy to be eroding principle and saving that 15.99% interest. When I got home, I was quite surprised to find no receipt of my payment in the mountain of mail that had accumulated in a month. The next day, I get a note from Zangara Dodge, in Robin's handwriting, telling me not to send payments to Zangara Dodge, but to send them to the lender directly. She also attached copies of the payments that were made to the lender. Turns out that my payments sat on her desk for weeks before she actually processed them! How's THAT for prompt and courteous service? This is the first and only time, I had ever had a vehicle financed. I had sent the payments to the dealership, because I had no idea of who my lender was. I had no coupon book. So the next best thing was to send the payment to the people I bought the van from. Except in this case, it was to someone who just didn't care. After examining the receipts and calling the lender, Daimler/Chrysler, it turns out that the first payment was credited to my account on the 16th, ONE MONTH LATER!! Even though the check went thru my bank on the 26th. My second payment was credited to my account, a full 3 WEEKS later! When I had returned and found the bill from D/C, I immediately sent my 3rd payment and it was credited to my account a mere 4 days later. Naturally, I hit the roof over this. I feel that I was deliberately cheated out of that interest money due to an 'I don't care, screw you', attitude, that 'someone' in the Zangara organization developed. And then, to top it off, I get a letter form my state office saying that the paperwork was incomplete. The next day, I call Mike Briscoe, and explain the situation in as calm a voice as I can. His tone and attitude were that of making me feel like I had done something majorly wrong, that I should not talk to anyone else in the organization, except him, and that he would handle it, and get back with me that very same day. A couple days later, I get a copy of the paperwork that my state office was wanting, with no explanation with it. Again, it was in Robin's handwriting. A full week later, after about 14 phone calls, I finally get ahold of Mike Briscoe again. He explained what he did with the paperwork. And that seemed to satisfy me. That is, until the paperwork came back to me less than a week later. Yeesh
There was also a problem that I noticed with the van having air conditioning, but no heat. I asked him to help me with that problem, as I was still on the 60 day warranty that came with the van. At this point, he relegated me to the used car manager, though he had said that he would take care of me personally. So, I call the used car manager and he already knew of my problem, since Mike Briscoe had spoken with him. He said he had a call into the warranty company and would get in touch with me as soon as he heard from them. Well, after a full WEEK of not hearing from him, I finally called Mike Briscoe back and told him my problem, again. I told him that I wanted to go with what he originally said, to deal with him and him alone. He said that he didn't want to do that. By this time, he was straining to keep from losing his temper. What was the big deal? All I wanted was to get the paperwork straight, get the heater fixed and find out why my payments were not credited to my account in a timely manner. He seemed to take offense that I was even calling, as if, 'How dare you have a problem?' I could hardly believe my ears. Then, I took the opportunity to go thru explaining all that I just outlined and mentioned how they pride themselves with customer satisfaction. His response was that, "there are just some customers who cannot be satisfied, and you're one of them, Mr. ****". When I asked him about why my payments were delayed he had no said he had no idea why it took so long to be credited to my account. I asked him how he would feel if someone did that to him, and he kept hedging the answer. He finally ended up hanging up on me. How's THAT for customer service?? I called back and got the answering machine. I would not doubt if he was there listening, but not answering. Certainly not a 'take charge' way of being a CEO! I called the used car manager again, and, again, he had just spoken with Mike Briscoe. He said that he had only found out what I needed to do to have the warranty honored, late the night before. Hmmm. He told me to take it to my local dealer and that they would honor it. It took a week to tell me THAT? In summary. The sales guys were nice. That's as far as it goes. The service manager was very nice. Though the service took to long, and the guy who put the wheels on forgot to tighten a lug nut, which came loose and destroyed a $90 hubcap, which they will not replace, even though it is their fault. And they tried to pad the service. The general manager, leaves a serious doubt in my mind about the integrity of this dealership. He refused to take responsibility for the untimely crediting of two payments. I was baited, switched, and surveilled. My paperwork was screwed up twice. And he hung up on me in the middle of a conversation and refused my subsequent call. I ended up correcting the paperwork myself, and I will have to buy a hubcap, since this guy is too cheap to replace the one that his mechanic's negligence screwed up. I have extra interest which I have to pay, and I will have to fix the heater problem myself, since I am fed up at the amount of time it will take; 3 days to do a one hour job, lack of courtesy, lies and untimely and uncaring manner in which I was handled. Especially, Mike Briscoe, and Robin, in particular. I would think that these people with that much responsibility and who portray an image for the dealership would have better sense. By the way, did I mention, that when I first bought this van and went on that weekend trip, that two people, unbidden, explained to me the horror stories of their dealings with Zangara Dodge? It seemed that the customer service ended with the cash crossing the table, and got progressively worse. That is, until I learned my lesson and quit dealing with them. Which is what I suggest you do.
Thank you for having a forum for me to be able to express my dissatisfaction with this organization who prides themselves on 'customer satisfaction'.
Submitted by: John Beerhalter      pinhead[a]ipa.net
Number of dealership visits=several, but only one purchase, Last visit date=9/14/04, Date report submitted: Thu Sep 16 02:03:36 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Only one comment. Bait and Switch. Get you there with GREAT prices and then they just sold it. damn. Run Away! Run Away!
Hey Charlie Stevens listen up. Melloy Dodge. Great prices great sales.
Richard Perkins      richard[a]lyricsbarn.com
Number of dealership visits=1, Last visit date=5/10/04, Date report submitted: May 15 10:45:16 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
No comments offered
Number of dealership visits=3, Last visit date=15 May 2003, Date report submitted: Apr 11 02:20:15 EDT 2004

Sales=Avoid, Service=Poor, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Shady sales practices, flat out lies from parts department and sales department, poor vehicle servicing, bait and swap tactics
Number of dealership visits=3, Last visit date=01 May 2003, Date report submitted: Apr 3 08:57:00 EST 2004

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
Okay, I have (unfortunately) purchased two vehicles from Zangara Dodge. A stratus sxt coupe, and a dakota. Sales was not all that bad, but they were dishonest. On my stratus, which I purchased in april of 2003, I told the salesman that I did not want to put a down payment on the vehicle. It was agreed that I could get the monthly payments that I wanted without a down payment. Two months after I purchased the stratus I get a call from the business department asking for my $500 down payment. Talked with Jerry Zangara a couple times and came to the agreement that I would pay him the $500 to keep me out of court. Here I am one year later. I purchased a dakota from them august of 2003. The dealership was running a no down payment option, which I asked for and was supposed to receive, but in MARCH OF 2004 they are threatening once again to take me to court. The business end of Zangara is HORRIBLE and I would not take a FREE car from them if they offered it to me. I recommend them to no one!! I don't care how many business cards they give me for a $250 rebate. DON't BUY THERE!!! One other thing...both of the two salesmen I dealt with no longer worked there when I went back to question the situation!
Brett      bbarnes0831[a]comcast.net
Number of dealership visits=2, Last visit date=8/19/2003, Date report submitted: Mar 15 18:37:47 EST 2004

Sales=Excellent, Service=Good, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have never been treated better than I was at Zangara de Espanola. I was not a dodge fan, but when I met with my sales consultant he was knowledgeable and professional. I was repeatedly thanked by the manager for the business and was treated great in the finance i was offered many options and was allowed to choose for my self my loan package. I would definitely recommend this dealership to my friends and family. I have also had some minor repairs done at the service department and have no complaints they treated me well. Too bad there are not more nice places to shop.
Number of dealership visits=2, Last visit date=02/15/04, Date report submitted: Mar 3 19:24:01 EST 2004

Sales=Excellent, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
No comments offered
Number of dealership visits=25, Last visit date=1/17/04, Date report submitted: Feb 19 07:44:52 EST 2004

Sales=Excellent, Service=Poor, bought there=Yes, scv_there=Yes,
had a great experience while purchasing my 02 Neon. I went in for an 8:00 appointment to check my brakes and a few other minor details that I thought could be fixed while the car was in. I was told it would be out by noon. After I called several times and had to get the service manager on the phone, I was finally told at 5:00 pm that my car was ready. I never got any sort of explanation or apology. On top of that my service advisor would not even acknowledge me. I asked to get a cd I had left in the CD player that they had uninstalled because after having the car all day they could not fix. She (service advisor) walked back the the dock, brought the maintenance guy back with the radio to take out the CD and never let me know what it was he was going to do. Unfortunately I have an extended warranty with Zangara so I'm stuck for awhile!
Nicole Ortiz
Number of dealership visits=2, Last visit date=04/03, Date report submitted: 04 Aug 2003 12:48:32

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
Their so called dealer mark up is nothing but a legal rip off!!!! Bought one car their years ago, tried to buy a truck there in 2001. Their sales personnel would not deal in any way to remove the markup. AVOID THIS DEALER LIKE THE PLAGUE. As for service, good luck if you can get any. I have tried with my little car, no luck so far.
Number of dealership visits=3, Last visit date=may 2001, Date report submitted: 31 May 2003 15:08

Sales=Avoid, Service=Don't Know, bought there=Yes, scv_there=No,
Window stickers on all their Cummins diesel powered trucks showed a charge of over $3000 for dealer installed options. This is over and above MSRP. I bought my truck while passing through Albuquerque, on the way to Atlanta. (ABQ is my permanent residence) Salesman promised to send me an itemized list of the "dealer installed options" but in the end ZANGARA's sales manager told me there were no options installed by them, it was just an extra $3000 charge above MSRP. This is not only dishonest and deceptive, In My Opinion it's downright FRAUDULENT! I definitely feel victimized! It took me over twenty long distance phone calls before they finally admitted this to me. I guess they really are a "DODGE" dealership. Daimler Chrysler told me they are allowed to charge a premium on certain vehicles that are in high demand and short supply, such as the PT Cruiser, but when I purchased the truck, their lot had at least 15-20 Cummins powered trucks. They were not in short supply. Daimler Chrysler would not go to bat for me on this, they said it's between me and the dealer. This will be remembered if I ever consider another Daimler ! Chrysler purchase from any of their dealers. Not likely!
Their salesman was a LIAR and their upper management couldn't care less, once they got my money! This dealership gives a new meaning to "It's service after the sale that counts". I still have the fraudulent window sticker to prove what I say is true. ZANGARA DODGE will not get another dime from me as long as I live!
Drew Kraus      drewk{at}speedfactory.net
Number of dealership visits=1, Last visit date=July, 2002, Date report submitted: 02 Apr 2003 22:50

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=Many, Last visit date=NA, Date report submitted: 22 Mar 2003 19:09

Sales=Fair, Service=Avoid, bought there=yes, scv_there=yes,
Sales was good for my 1st truck, I was able to order my truck the way I wanted it. My 2nd was a bad one, the sales manager got mad when I told him what kind of deal I wanted. All he had to say was No, I can't do it, not get mad about. Now for service, they on two occasions did not honor oil change coupon. They could not do a $50 oil change for a discounted coupon. We got into an argument and I left never to return again. And I recommend to stay away.
Number of dealership visits=2, Last visit date=Aug-02, Date report submitted: 31 Jan 2003 14:45

Sales=Don't Know, Service=Poor,
Went to have a bulb exchanged under b2b and was told to make an appointment for next week. Wanted the truck for the whole day and all I needed was a replacement fog lite (had in hand when I walked in). Told they could not exchange the bulb unless the mechanic checked it out and I would have to put it back in before I brought truck in for service. Got replacement at another dealer (not Melloy, either!).
Date report submitted: 21 Aug 2002

Sales=Don't Know, Service=Avoid,
Took my '98.5 CTD Ram to Zangara because the transmission was slipping. Two times for test drives with me driving; one test drive with their "mechanics" driving it and then told me "it was the torque converter locking and unlocking" - at 75 - 80 mph; one time their trans "mechanic" adjusted the internal pressure and the throttle cable; one(last)time for their transmission "mechanic" to replace two solenoids inside the trans. Still wasn't fixed correctly. That afternoon took it to Auge's in Belen (I live in Belen but work in Albuquerque) and they fixed the trans in 30 minutes - reflashed the trans.
Date report submitted: 19 Aug 2002

Sales=Poor, Service=Avoid,
Tried to buy this truck in town, but dealer said none were available in the 4 state area equipped the way I wanted it (nothing special, just a couple of standard packages). Went to another dealer about 60 miles away. He located what I wanted at a dealer 200 miles away (in state, though). Apparently Zangara doesn't need the business.
Took truck in for its first service. Discovered afterwards that they torqued the oil pan drain bolt to 100ft lb instead of spec'd 44ft lb. Poured oil from filter all over starter and front end components, resulting in lots of dripping in my garage. Also left the air cleaner snorkel disconnected. Had to order a replacement center console because retaining clips broke off in first 6 months - said it would take a week or so. I finally called them after 2 months and they said parts were in. Dropped the truck off. Returned 4 hrs later, and was told the parts had apparently been sold to someone else. Had to reorder. Haven't heard anything since then (5 weeks ago). Too bad the dealership service departments are so poor.
Date report submitted: 09 Dec 2001

Sales=Good, Service=Avoid,
I had a good experience when I bought my truck there, but when I took my truck there after my 6th gear went out, it was possibly the worst experience of my life. It took ten days to get the parts that they wanted, and then they gave me absolutely no preference in getting my truck fixed. After I waited another three days just to get the truck on the lift to fix it, they discovered that they didn't order the correct parts! I was told that I'd have to wait another four days for new parts before I went absolutely ballistic! I had pretty much been a thorn in their side all during the original delay, and had to call the GM to finally get anything done. Anything, in this instance, was putting me in a Geo Metro rental! finally after screaming at the service rep and head of customer service, it was OK'd for them to put an entire new transmission in my truck. The only problem was that they were unable to get it in time for me to go on a vacation that I had planned ! for four months! I will never return there again. Do me a favor, and join me in hurting this dealership financially by not going there for either a new vehicle or service. Maybe if we hurt them in the wallet, they will mend their ways.

Posted to the TDR:
5 Star Service, My A**!!! My 6th gear went out 10 days ago, that's all my fingers and both thumbs when I count them up, and I still can't get my truck back! I called my service rep yesterday afternoon, as I do every day to bother him and get an update, and he says that they still can't get the parts! I asked him where they are, and he says that he has no idea. All they're waiting for is the new gear, everything else is in. I suggested he go outside and pull the tranny off one of those nice new trucks he's got sitting there on his lot, and he just laughed at me. So here I am, 10 days riding in my girlfriend's Toyota Camry wagon (Puke!), no end in sight to my dilemma, and a service guy (oxymoron for sure) who won't even pick up the phone and find out what the hold up is on my parts. I highly recommend not visiting them if you have a problem with your truck. Special treatment=drop your pants and put your hands on the hood.

Posted to TD:
They tried to really ding me on my trade-in. I am not a "happy camper" with Zangara

Sales=Excellent, Service=Excellent,
I've bought 4 cars from Zangara, and each time was treated exceptionally well and received a fair deal. Clean, state of the art facility. Worth paying a little more for, especially compared to Melloy Dodge, who seem to have done nothing but suck every penny out of their customers while putting nothing back in.

Posted to TD:
I was completely turned off with them when looking for my truck. The "Zangara secondary sticker" stating dealer installed options.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 22, 2007