Hawley Motors - Batavia, NY

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The most recent ratings are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Never had any serious issues with any vehicles purchased from Hawley motors or problems with service/parts. Have bought 1998 Neon, 2002 Stratus, 2003 Dakota, 2004 Jeep Wrangler, 2007 Dodge Caliber.
Submitted by: Withheld by request
Number of dealership visits=100's, Last visit date=September 2006, Date report submitted: Oct 9 01:00:02 EDT 2006

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought there in 1992 and 1999. Both Dakotas. Required some warranty work. Always thorough and quick. Twice, in recent months required minor service. No hassles, no B.S. although I did feel that the price for repairs was steep, but the work was satisfactory and I'd take it there again. Regarding sales, they made me feel comfortable with the transaction and I would feel easy about returning.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: Jul 9 12:07:41 EDT 2004

Sales=Don't Know, Service=Good, bought there=No, scv_there=Yes,
I have a 2001 Cummins HO.6 SPD. and Hawley's is always good about doing the routine maintenance. I have them do routine oil,trans. fluid changes as well as my fuel filters.The service department is courteous and always treat me right. I have no problems with the service dept. at all. The parts department is another story. I have been there on a couple of occasions and the parts dept staff are rude and just horrible to deal with. They need to remember that when a customer comes to the parts counter, the customer is not an interruption the business, we are the cause of the business.
Number of dealership visits=9-10, Last visit date=May 23,2003, Date report submitted: 12 Jun 2003 19:58

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
They always repair or fixed any problems with my cars or truck. Always supplied a loaner car if I needed one. Guys in service department always helpful and got the repairs done right. They have to deal with what Chrysler builds, they just sell and service them. They only reason I buy from this owner is because he takes care of any problems I have. My truck has had some problems that were really annoying. It was not the dealers fault but Chrysler with cheap bumpers and exhaust parts from their suppliers.
Submitted by: Jim          kpbuster(at)hotmail.com
Number of dealership visits=many, Last visit date=2/13/2003, Date report submitted: 20 Feb 2003 04:04:16

Sales=Don't Know, Service=Avoid, Repair Order #25661 Customer #NOR560965
On Monday, October 7th, 2002 I brought my 1999 Dodge Ram 3500 to the Hawley Motors, Inc. Dodge Dealer in Batavia, New York. The service to be performed was to check why the antilock brake light was on and install new rotors supplied by me. The estimate given by Mark Elmore, Service Manager, to install the rotors was from $100 to $150. I was called that afternoon around 2pm and told that there was a problem with my truck. They told me that when the technician was taking the left side antilock sensor off a loose ground wire had touched a battery terminal and caused several wires and the wiring harness to melt. At that time I decided to drive down to examine the truck. The service technician stated that while trying to unplug the left side antilock sensor, he had to put his arm down in a tight area to do so, and while his arm was in this area he felt the wires around him getting hot and pulled his arm out and saw smoke. He then went and got a wrench to disconnect the batteries before more damage occurred. After examining the wring, he found that a ground terminal that is not used on my particular model truck, had gotten pushed up into the battery terminal power stud in the main engine electrical box on the left side inner fender and had welded itself to the stud. At this time, I asked Mark Elmore how he would take care of this situation and he informed me that it was not their fault that this incident had happened. I asked him how much it would cost to fix the damage created by the fire and he replied that there was no way to give an estimate. I then asked him where we were at as far as the work that had already been done and he said with the labor on the rotors and hooking the computer to the antilocks plus the two antilock sensors installed, he estimated $700. I then left. The next day we called Mark Elmore to question the $700 estimate and to try to get some help fixing the damage done while the truck was in their care at their service facility. Mark Elmore was unreasonable and could not itemize the $700 estimate for me. Mark Elmore only cared to prove his point that the damage done was not the fault of his technician. We then tried calling Chrysler’s Customer Care Center (1-800-992-1997) and got nowhere. A woman merely took my information and then got Mark Elmore on the other line and sided with him. We wanted to speak with District Manager, Rob Reese, but they would not put us through. We brought our truck to Mark Elmore in working order and it did not leave his facility in the same condition. We believe Hawley Motors is liable for the electrical damage done to our truck. We picked our truck up on Thursday, October 11th, 2002 and were charged $521.64. Our truck now has a faulty ABS Module ($360.00 estimate for the part alone), melted wiring harness, bare wires (which we had to replace as soon as we got it home) and now the transmission shifts erratically from drive to overdrive. The fog lights also came on by themselves on Saturday, October 13th, 2002. We are so disgusted by this whole experience. We would like a new ABS Module and a new wiring harness and wire kit. The service repair order states “someone put ground wire under PDC cover, burnt wire”, written by Mark Elmore. We did not put his wire under the PDC cover! We would not have been able to drive the truck to Hawley Motors, Inc. or anywhere else for that matter if we had because it would have burned everything up on the way! We believe that Hawley Motors, Inc. is responsible to repair the damage to our truck that occurred while in their care. We have now ended up worse off then where we started. We are facing additional repair for damages caused by Hawley Motors, Inc.’s service facility. I work for a large Company in the Batavia area and I am a Service Manager myself. My vehicle is a company vehicle and every person who has heard my experience thus far is utterly amazed with the poor customer service I have received by Hawley Motors, Inc.
Should have fixed it myself, but I could not get the old rotors off. Beware of this place.
Number of dealership visits=1, Last visit date=10/7/02, Date report submitted: 22 Oct 2002

Sales=Poor, Service=Avoid,
I have taken my 1998 Ram 4X4 back eight (8) times for the same problem. In addition my father has taken his 1998 Ram 4X4 back four (4) times for the same problem as mine. I was told that they had fixed the problem on three of the eight occasions only to find out they hadn't. I have had to wait weeks for parts when others have gotten parts in one or two days. When I asked for a co-pilot to be installed I had to wait for that to be done. Then when I gave Hawley's 3 excellent readings of the problem they told me they had to get readings from my father's truck as well to compare the problems. The service department also insinuated that I didn't know how to drive the truck after 2 years of having it. My father had to go in to the service department and tell them to stop treating me like a "Damn Barbie Doll" since I could probably fix more on my truck than the service department could. My father died unexpectedly this summer and I called the dealer to ask how! to get my mother out of the lease and because my dad was a co-signer for my lease, if his death would have any bearing on my lease. I was told, "Can't your mom drive the truck?" and "You're stuck with them." I was told the month before my dad died that the technicians still could not figure out the problem and that they would download both my father's and my readings to a Chrysler Rep from Syracuse. After 3 weeks I was told they couldn't download the readings and the rep would be coming up to Batavia in 2 weeks. I was told to tell my father. They DID NOT call my father as a separate customer they expected me to do it. Then when my father questioned them, he was given a different story about the readings. The week before my dad died, I called to find out what was going on with the rep from Syracuse because it had been over the 2 weeks time in which he was supposed to come up. I was told 2 more weeks. After my dad died I called and told the owner, Doug Hawley, that ! I would be going through lemon law with this truck but I also wanted t o talk with the Chrysler rep to see if he could fix the problem as I have 11 more months on the lease. That was July 27, 2000. I have not heard from them again. The service department had also told me on several occasions that they had never heard of another Ram with this problem besides my father's and mine. I know of two other people in my town that have had 1998 Rams replaced under lemon law for this problem. And one person that I work with is having the same problem now. Obviously, the mechanics at Hawley's don't get out much. My mother was told they would let her out of the lease if and only if she bought another vehicle from Hawley Motors to replace the truck. She did and has had nothing but problems with the car and service department, to the point where her dashboard lights go off in the dark and they've told her they can take the car in and drive her home but she would be stranded 3 days without a car 10 miles from the nearest town. My mother has a severe heart condition and cancer, but they didn't care that she may have to go to get prescriptions filled or doctor's appointments. I have gone to the owner, Doug Hawley, 3 times about his service department, my father spoke to him twice and my mother has also talked with him about it. He ignores everything that you tell him unless you tell him you're going to notify Chrysler or NYS then he just stops fixing your vehicle or looking for solutions to your problems. Yet he is a 5 star Chrysler dealer and has commercials on television stating how experienced his service staff his. I have never met a more money hungry, inept, unconscionable dealership in my life. I would never purchase anything (parts, vehicles, etc.) from Hawley Motors in Batavia, NY again. Even if they offered a buy one get one free deal.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 30, 2007