Herbee Motors - West Islip/Babylon, NY

Visit Geno's Garage for Truck accessories.

The most recent ratings are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Everyone is super friendly and ready to do anything for you...BUT once you buy the vehicle you are treated like an alien and they play games...Herbee Motor Dodge had an automatic starter installed into my vehicle before I picked up my brand new 2005 SXT Grand Caravan...Well I now live in SC and the dealer here found out why my electrical system is creating havoc....The unprofessional and incorrect way my unit was installed...I have frayed wires, burnt wires and chaffed wires due to this unit...when I called the aftermarket guy and the manager Rich...they had a solution come back to NY and we'll see IF we can do anything---NO refund, NO replacement>>>>no help or service the way I was told to never worry when I purchase anything from them......yeah right and I have a bridge to sell you too....(ha, ha, ha)....
Don't purchase anything from Herbee Motor or use their service department!!!!!!!!!!!!!!!!!!!!!
Submitted by: Susan Regina
Number of dealership visits=3, Last visit date=03/28/2007, Date report submitted: Mar 28 20:48:24 EDT 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
After 3 calls to the dealership I am still trying to get back the $100 deposit (10/2/2006) I put down on a new Durango (10/2/2006). My last call , I was told to mail back the yellow copy of the non- binding sales agreement, and I would be refunded my $100 promptly. The sales manager said, "...if you try to return a shirt from Macy's without a sales receipt, do they refund your money?" I've never put a deposit down on a shirt at Macy's, so I really can't say. This is what is wrong with American car manufactures/sales personnel. They are complete idiots.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=10/2/2006, Date report submitted: Oct 20 18:23:43 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
All around good guys to deal with. Excellent service dept. Highly recommend.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=7/06, Date report submitted: Jul 25 23:53:27 EDT 2006

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
the sales department was great. no bull. would buy from again
Submitted by: Daniela      daniela2c2001[a]yahoo.com
Number of dealership visits=3, Last visit date=12-15-06, Date report submitted: Dec 28 12:07:19 EST 2006

Sales=Good, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Bought a 2000 Dodge intrepid from Herbee Dodge. With approximately 35,000 miles on it, discovered a leak in the thermostat housing. When brought in for service was told it was not covered under the extended warranty I purchased which covered me for 5 years or 75,000 miles. Extended warranty also offers a loaner car. After dealer fixes leak I found out at a later date it was covered. At 67,000 miles air conditioner broke for the third time and had a tranny leak at the pan. Once again was told it was not covered. After confronting the manager, advised me it would be covered. They didn't supply a loaner car as promised so had to rent a car. NOW, seven days later my care still has not been repaired and am still paying for a rent a car. Incompetent service, poor customer relations and untrained staff with no knowledge of warranty info. AVOID IF POSSIBLE
Number of dealership visits=8, Last visit date=3/16/04, Date report submitted: Mar 16 15:50:35 EST 2004

Sales=Avoid, Service=Avoid, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
The sales people are dumb as logs and their service sucks. If you like to waste time go to Herbee Dodge...they are the best at it.
Number of dealership visits=5, Last visit date=January 2004, Date report submitted: Feb 29 14:32:53 EST 2004

Sales=Good, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Sounded like something run by the belt was making a grinding noise. They tried to tell my wife the noise was normal due to stretching of the belt. After 3 trips they finally broke down and replaced the a/c compressor. It would seem they did not bother to see if the new compressor worked because it didn't and had to be replaced as well. Chrysler has since extended the warranty on the A/C system.
I have a 2002 Grand Caravan that has a recall for power steering cooling hoses. I can hardly wait to take it back them.
jeff
Number of dealership visits=4, Last visit date=6/2003, Date report submitted: Jan 19 08:53:06 EST 2004

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
They are not perfect but they try. When you pick up the vehicle you go searching as the don't tell you where it is. In the back doesn't narrow it down to closely. Had to make two trips for water leak as the tried a patch instead of new gaskets at clearance lights. Make an appointment and it is not done in one day due to overbooking. Not good in a work vehicle
Number of dealership visits=10, Last visit date=12-10-03, Date report submitted: Dec 25 15:04:34 EST 2003

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=5, Last visit date=7/03, Date report submitted: Nov 12 11:39:42 EST 2003

Sales=Avoid, Service=Don't Know, bought there=Yes,
I will NEVER EVER recommend this dealership not even to my worst enemy. I was treated poorly and they lied about giving me the key pad code for the Ford Eddie Bauer Explorer, they basically called me a liar. They love to take your money, but when it comes down to coming through with their promises they seem to forget that you are the customer. Even though my vehicle was not a Dodge product they should have researched what options this vehicle had they new nothing and I as the consumer who spent 19,000 had to research what options my vehicle had. POOR management skills of Mike Reilly he was rude and would not give me the owners name when I asked, he said "trust me he will never talk to you, nor do you want to speak with him!" The better business bureau will hear from me. I will need to spend over 100.00 to obtain this code from Ford, a fee that I feel should be paid by this poor managed dealership.
Wendi-Patchogue NY
Number of dealership visits=2, Last visit date=5/03, Date report submitted: 07 May 2003 08:23

Sales=Poor, Service=Poor, bought there=Yes, scv_there=Yes,
Ordered truck New, waited months [ not the dealers fault.] Day before I was to pick up the truck, the Sales-woman Deena called said they made a mistake and the truck would be One Thousand More. No I worked it out with the sales mgr. Same price.
-> Picked it up 6 11 01, big white stain on the front seat console. waited 45 minutes for them to clean it. Gas tank EMPTY.
-> 6 12 01 wiper delay switch does not work. Ok they took me in first seeing how the truck was one day old. but waited almost two hours.
-About Feb. 02 front seat trim cracked and fell off. They gave me the part I installed it my self.
-> 11 7 02 with 18,377 miles Engine has a severe miss, and trans has a delay in engaging when shifted from park to drive.
-> Dropped off at 11 6 02, same day service promised, was ready 11 8 02. They replaced #2 plug wire [ with the wrong size and type. Fixed trans.
-> 4 7 03 Sun glass holder fell off. Was told by service dept and service advisor that NO plastic parts are covered under warrantee. I told them the next call is to DMC and the News service. Made me wait an hour and got one from the Parts dept. I installed it myself.
-> 8 25 03 Radiator leak at the tank seam [26,775 miles] Called for service was told by service mgr. Bill He had a lot of techs. on vacation "AND 2 out on maternity leave" would be ten working days at least. Repeated phone calls made no difference. The last phone call to the service dept. was greeted with " One of our Techs DIED" you have to wait. No so far they won't even let me bring the truck to them to Confirm it has a radiator Leak. Finally get the ok from Herbee dodge for them to take a look. About two minutes. Wife and father law took a day off of work. Were told not to drive it
-> 8 29 03. Entire electrical malfunction. No power to anything. All fuses ok. Had to go in person and Be very Firm. Was told to bring it in 9 02 03. had to have it flat bedded. they got it before 8 AM
NOTE promised face to face ONE day service guaranteed. Called Them at 4PM was told service mgr. Bill will call you back by 4:30pm. as Of 6:08pm the same day not even a return call.
Now ask me why I will never by anything from Herbee dodge. Should have listened to my wife and bought a Chevy or GMC. Very very sorry I Purchased this truck from them. Note I also had dealer options installed by them. and we Paid Cash for the entire purchase.
do your self a favor, keep your old vehicle Running if you have to go to Herbee dodge.
Vinnie & nancy      Nevar242[at]aol.com
Number of dealership visits=6, Last visit date=9 2 03, Date report submitted: 02 Sep 2003 18:13:15

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=No,
Bought a used Ram 1500, told it would be ready Wednesday, but ready due to work, told Thursday, still not ready. General run-around, salesman called in sick. Cancelled purchase.
Number of dealership visits=2, Last visit date=5/1/2003, Date report submitted: 01 May 2003 12:54

Sales=Excellent, Service=Excellent, I purchased my ram 1500 from herbee, and my experience with their sales staff was wonderful. They were as helpful, honest, and professional as can be. After the sale, as service to my vehicle became necessary, I had the pleasure of dealing with their service department. Every time I go there, they are always courteous and willing to address my concerns. As a customer of herbee dodge, I don't think there is anything wrong with receiving some priority over those who purchased their vehicle elsewhere - in fact, I expect nothing less. My advice to those individuals who are not happy about the way they were treated: go back to where you bought it - maybe they'll treat you better. And if they don't, then I guess you shouldn't have bought your car there either.
Number of dealership visits=5, Last visit date=October 30, 2002, Date report submitted: 10 Nov 2002

Sales=Don't Know, Service=Poor, My Van was serviced by Herbee Motors, and I have been loosing coolant and have had an on again off again oil leak ever since. This time, the dealer refused to book appointment because I complained to Chrysler about lack of availability for service appointments a month earlier. They stated that they could only service cars sold by Herbee Motors they not have adequate service staff to handle the volume. If you like to be frustrated by Ignorance then use Herbee Motors.
Number of dealership visits=3, Last visit date=NA, Date report submitted: 29 Sep 2002

Sales=Don't Know, Service=Excellent, number of dealership visits=2, Last visit=8/02, I've been there twice with my wife's car, and even though we didn't buy it from Herbee, the service staff was still willing to assist with my concerns. They were very accommodating. (Thank you even).
Date report submitted: 29 Aug 2002

Sales=Excellent, Service=Poor, This five star dealer came highly recommended by a coworker. No complaints when checked via the BBB. Sales went smooth, no pressure at all. No fuss, my homework was all done in advance. I returned twice in order to get an oil change, both at different times and days but was told to come back later. Not a great sign. Tried a different Dodge dealer in the area and was taken care of. I rank the sales department high, one of the best on Long Island but wasn't very happy with the service end of the dealer.
Date report submitted:  02 Jun 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 30, 2007