Northern Boulevard Dodge - Bayside-Queens, NY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I went to the dealership today because I had made an appointment for 9:00am. I got there and they told me that they would call me when it was ready. I waited all day - missed a whole days work just for them to tell me that they didn't have time to check my car even and therefore can't service it or tell me at least what is wrong with it. I picked my car up at 6:00pm because they only told me at 5:30pm. they addressed me very rudely on top of everything. I am very disappointed with the non-service that I received. Had I not been given an appointment and been a walk-in I would understand but I had a 9:00am appointment. It's just ridiculous!!! I would never go to this dealership again -poor service doesn't begin to describe what kind of treatment I received today.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=11/30/2005, Date report submitted: Nov 30 21:13:51 EST 2005

Sales=Good, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I would recommend anyone who want to buy a Daimler Chrysler product go to the northern blvd dealer. They were very helpful and very honest. My sales person Anthony was up front and honest and worked with my budget. I own a 2004 neon which I love! it's great on gas and very chic (love the spoiler). The service dept. is the best in my opinion, i never stayed more than 30 minutes. Thanks!
Submitted by: =very unsatisfied customer
Number of dealership visits=3-4, Last visit date=august 2004, Date report submitted: Sep 16 15:52:25 EDT 2004

Sales=Excellent, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The service Dept. carelessly lost my whole owner's manual packet, which included receipts, warrantee, insurance card...etc. etc.
They needed to know exactly what another dealer did to try to fix a warrantee problem which they themselves were
now trying to fix (The first dealer failed). I told them the receipts and paperwork could be found in my owner's manual, in the glove box. They were pleased to get them. After picking up my truck, I got home to discover they never put my booklet etc... back in the glovebox. I called the next day. The guy took a 30 second glance around an told me he doesn't see it. He went on to tell me I could simply order another one. When I asked him if he wouldn't mind ordering it for me he informed me that if HE orders it it would take much longer and I'd be bothering him every week about it...and he'd rather not get involved with that end. When asked about the booklet holder (jacket)...he said he thinks he has one lying around somewhere in the shop, that he'll let me have, if he can get his hands on it. To make a long story short, I wrote a very angry letter to the owner of the dealership, with a copy sent to the service manager. The service manager called me on the phone and apologized profusely. He told me they found my stuff (which convinces me the first guy never even looked)...and mailed it to me OVERNIGHT...along with a pair of complimentary first run movie tickets.
Conrad Bowen     sarcon[a]rcn.com
Number of dealership visits=2, Last visit date=Summer of 2003, Date report submitted: Feb 3 20:43:16 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 29, 2007