Smithhaven Dodge Chrysler Jeep - St. James, Long Island, NY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
It's good to see that there are web sites like this that help people vent with possibility that someone will read the remarks and prevent "save" them from going to the wrong Dealership. I believe that Dodge makes good vehicles it's just a shame that you have to put up with bad elements to get the vehicle. My wife and I bought a used (2000) jeep Cherokee sport a little over two years ago and the experience was horrible. My wife spotted the jeep online at the dealerships website and really loved it. I'm a shopper and wanted to look around and get the best price. We'll it turns out there was a lot of junk out there so we ended up getting the jeep at Smithaven Dodge/Jeep. They had a competitive price on the truck so my wife printed the web page and we went down. When we got there they said the jeep was gone but had a similar one for little more. Unfortunately we didn't check the vin number until after the purchase (stupid on our part) and yup it was the same vehicle that was online. Sound like bate and switch in a sort to me. We even show them the print out and they lied. When we finally agreed on a prince we made arrangements to come back in a few days (snow storm) and pick up the vehicle. When we got there the price suddenly changed. They wanted us to pay 17% interest which was insane and wasn't going to happen. We argued over the percentage and every time the % went down the price of the service contract went up. The Fat SOB finance guy (which I recommend you avoid) was stupid enough to have his computer screen facing us for us to see. After arguing even more I stood up and said we are out of here and my wife started to get upset. The finance guy said hang on and left the room and when he came back he finally had a deal close to original with some price stipulations that I still find shady. We got 7.9 percent and were told we had to get these stickers on the vehicle with insurance identification number just in case the vehicle got stolen which I still think is a crock. The fat guy said it was mandatory to have this or the insurance company won't insure us and we wouldn't be able to get the rate we did. They basically blackmailed us to get a little more money from us. Trust me I know we should have walked but this was my wife's dream vehicle and I have to admit it was in awesome shape for the year. All in all do yourself a favor DO NOT GO TO SMITHAVEN DODGE/JEEP. The people checked their souls at the door when they got hired and will do anything short of selling their mother for a buck to get as much of your money as possible. Once they get your money they don't even know you. Avoid this dealership at all costs and if it turns out that you absolutely have to get a vehicle there stay away from the fat SOB with the filthy mouth. You'll regret it!
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=approx. 2 years 2 months, Date report submitted: Jan 4 12:56:48 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have not had one bad experience with this dealer! The sales is always helpful and knowledgeable, the parts dept. goes the extra mile for any charge that I approach them with and the service is superb. Maybe it's my approach but they make the whole process effortless.
Keep up the good work Ladies and Gentlemen
Submitted by: Edward Bolzan   edwabol[a]aol.com
Number of dealership visits=multiple, Last visit date=march 2004, Date report submitted: Jun 24 11:05:52 EDT 2004

Sales=Good, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
If you bring your car for service there they hit you up with hard sales for additional work that you don't necessarily need.
Number of dealership visits=3, Last visit date=today, Date report submitted: Apr 27 10:13:44 EDT 2004

Sales=Avoid, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Simply put, Smithhaven Dodge is a bunch of crooks that know all of the scumbag tricks of the car sales trade. They will use the smoke and mirrors to screw you out of every last penny. Don't be fooled by the smiles. They are not working for you.
C
Number of dealership visits=1, Last visit date=1/2004, Date report submitted: Feb 25 15:50:13 EST 2004

Sales=Avoid, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
The sales men bold-faced lied to me!!! and they have made no attempt to help me when i go there and have screaming matches with them. they are horrible and i don't suggest that anyone buy from them ever
i am presently looking for a lawyer to file a suit with them....bastards
john Mulligan    blink4400[a]aol.com
Number of dealership visits=3, Last visit date=8/22/03, Date report submitted: Feb 17 12:16:10 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
IT'S NOT EVEN CLOSE TO BEING A FIVE STAR DEALERSHIP FOR A REASON, READ ON...
First Attempt, Early August 2003
Visited dealership at 7:30 pm to discuss dodge 2500 truck GVW towing capability and obtain pricing. Salesman has ZERO knowledge of any truck manufactured especially a Dodge. After scrambling for 10 minutes he opens the 4" specification manual and is still unable to identify the correct truck or specifications. After 1 hour and 15 minutes and no information the salesman tells me that his shift is ending and we will need to make an appointment if we really want any further information.
Attempt 2, Late August, 2003
Contacted dealer through credit UNION affiliation and made an appointment to visit different salesman. I advised him of the first disappointment and was still willing to give them a chance. I test drove the 2500 successfully, however they did not have all the options I wanted on an in-stock truck.
Attempt 3, October 2003
Arrived to Dealer at 7:30 pm and discussed pricing for a factor order. I placed a factor order on October 24, 2003 for a Dodge 2500 SLT $28,500.00. Contacted the salesman 8 weeks later in December 2003 to confirm deliver and was told my new truck was in transit to their dealership. Contacted the dealer the last week in December 2003 requesting an update on the truck delivery. They advised me they could not track the location, I requested the truck VIN # and was told that due to the holiday shutdown at the Dodge Corporate office they could not access or track my order until January 5, 2004. On January 5, 2004 I contacted the dealer requesting a delivery update and the VIN #, they advised me they contacted Dodge and were waiting to receive feedback regarding the truck location. I contacted the Dodge Customer service directly and requested information regarding the factory order. Dodge customer service retrieved a partial VIN# from the dealership and advised me that they could not locate the vehicle and that the dealer would need to further investigate the vehicle status. I contacted the dealership and left numerous messages with my salesman requesting a a vehicle update. Most calls were either not returned or were returned days later still providing no clear answers on the truck status or location. The second week of January 2004 I spoke with main sales office and was advised that they are unable to identify the truck VIN # or actual truck location. I contacted Dodge customer service to lodge a full complaint and request assistance. Dodge advised me that all orders are sold directly to the dealerships. The dealerships have the identical computer monitoring system with real time order update information and can see exactly where the truck is and it's status. Dodge advised me that they immediately contact the dealers in the event of any delays or problems and that it is the dealer's responsibility to relay the information to the purchaser. I requested that Dodge customer service contact the dealership and try obtaining any information regarding my order. The dealership's response was that I knew they were looking for a replacement truck within the TRI State area. I called the dealership to complain and was told that the regional salesman manager would contact me ASAP, no response. I am in the process of disputing the $500.00 deposit left on the vehicle.
It is amazing how any company could conduct business in the manner in which this dealership does. I strongly suggest you that YOU DO NOT SPEND YOUR HARD EARNED MONEY AT THIS DEALERSHIP. THIS DEALERSHIP DOES NOT HAVE FIVE STAR STATUS FOR A REASON.
I just placed a new order at Thomas Dodge last night and will post a comment on that experience at a later date.
Number of dealership visits=12, Last visit date=January 14, 2004, Date report submitted: Jan 14 21:03:04 EST 2004

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Avoid like the plague...I took my vehicle in routine maintenance and when I got it back, the lights no longer stayed on after shutting off the engine, a feature I really liked. I was told they "didn't touch them".Next, I went in for an emergency brake repair: they told me I had to have all brakes, drums, etc replaced in the rear. $875.00 later, the emergency brake was not fixed. That was the last time I took my vehicle to them. I swore I would never go to them again and told my friends and family about my experiences. My sister was on vacation and didn't hear of my experience...and brought her car in for a horn-repair. The guy told my sister she needed a serpentine belt and tensioner for $280. She said ok, and then called me. I ran down there and met her and together we went to the service department to stop the work: it was 25 minutes since he told her it would be a 2+ hour job: we were told the work was already finished. I took it to my guy who said they really !
did replace the belt and tensioner. My only guess is that somehow their workman got vehicles confused, replaced her belt/tensioner and when they realized their error, came out and told her they 'just noticed' she needed a new belt/tensioner. Then they got nasty when she questioned how it took just 25 minutes vs. 2+ hours. Absolute thieves.
Number of dealership visits=3+, Last visit date=December 9, 2003, Date report submitted: Dec 20 11:44:58 EST 2003

Sales=Poor, Service=Avoid,
They have the most incompetent service department on the eastern seaboard! After several attempts to correct the same problem the Van still doesn't drive right. I will never buy another dodge product, and NEVER deal with Smithhaven Dodge Again!!!!!!
Number of dealership visits=10+, Last visit date=10-08-02, Date report submitted: 22 Oct 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 29, 2007