Thomas Dodge / Subaru - Port Jefferson, NY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
I 1st brought my truck to Riverhead Dodge for a small tranny leak: new gasket and filter, 4 hrs later I was on my way home, oh yeah I had my computer for my Tranny updated as suggested by mechanic. 2 days later I call about shifting in the tranny being different, at which point I was told I would get used to it..(a blow off). Well 3000 miles later another tranny leak popped up, back to Riverhead for a 2nd try. Tightened pan bolts, poured in dye for leaks, 4 hrs later I am on my way home, oh yeah I asked the service agent if I could have my tranny computer setting put back to the old shifting being the truck is mine and not a lease, well w/out hesitation the srvc agent said no way, so cust srvc was thrown out the window. So 3000 miles go by and guess what? yup another tranny leak and still not liking the way it shifts from the update. 3rd time in for a tranny prob I go to Thomas Dodge Subaru, who turned out being the worst service department ever invented, working only for the good of the company and forget the consumer. Well they said there was a prob w/ a part in the tranny, of course they had to order it, so a rental car for 4 days and finally my truck is ready, plus almost $200, well she ran fine until a month later when the trucks tranny went by my home thank God. Now the truck is towed to Thomas Dodge unfortunately, for the 4th time for a tranny prob and kept for a few more days and I am given a crap Neon to drive a beat on loaner that smells. I get the truck back a few days later, drive it for 2 days and BAM!!!! yup the tranny AGAIN (does Dodge have tranny techs? don't think so..) Well finally they drop the tranny and supposedly they are getting me a new one, but everything out of those service peoples mouths are lies. Well a tip for anyone going to Thomas Dodge Subaru....Don't do it go somewhere else>>>they don't care after you leave w/ the truck...
In closing, If there is really a man named Thomas, who own Thomas Dodge, he should open his eyes and see what is going on in his company, not seeing everything that goes on is bad but not taking part in a prob that can be solved but never does is even worse. Not caring for the consumer will be Thomas Dodges down fall and could lead to them purchasing back many vehicles.......overall the service dept is the WORST EVER
Number of dealership visits=3 after 2 w/Rvrhead Dodge, Last visit date=03/12/03, Date Report Submitted: 12 Mar 2003 13:39

Sales=Good, Service=Excellent, bought there=Yes, scv_there=Yes,
In January of this year I had my Dodge truck into the service dept about a coolant leak. I was advised I needed a new radiator and they would order it; furthermore they would contact me when it came in.
A week or two later they set a service date of 02-17-03. Now anyone who resides in the Long Island NYC area knows on that day we had twenty or so inches of snow. As I had taken the day off from work I drove to Thomas Dodge to see if anyone had actually come in on such a day-- not only did they come in but they replaced my defective radiator. I am very happy at the outstanding service they provided. Thanks for fixing my truck!
John Ledogar from Long Island     jl559(at)optonline.net
Number of dealership visits=four or five, Last visit date=02-17-03, Date Report Submitted: 25 Feb 2003 20:24

Sales=Excellent, Service=Excellent,
I bought a new Dakota from them in August, the sales department was wonderful. I was in and out within an hour, paperwork signed and all. Two weeks ago I called for my first service appointment, I was scheduled for the next day. I was taken care of as soon as I went in and the service was speedy.
Number of dealership visits=3, Last visit date=Nov 21, 2002, Date Report Submitted: 03 Dec 2002

Sales=Excellent, Service=Don't Know,
I bought a used Durango, and the dealership made my experience buying a used vehicle a pleasure. The Durango was spotless; you would never know it was used. The salesman and finance manager answered all my questions and concerns without getting a run around. I had a problem with my insurance company and the finance manager took care of it, no questions asked. This is my first used vehicle purchase and I wouldn't hesitate to return for another.
Number of dealership visits=1 recently, Last visit date=October 3, Date Report Submitted: 11 Oct 2002

Don't Know, Service=Excellent,
I recently bought a used jeep Chrysler from an outside party. Although it was not a dodge or bought there they serviced the vehicle. I only needed minor servicing, I was able to get an appointment right away and my vehicle was taken right away, and the staff was nothing but courteous. I will continue to service my vehicle there.
Number of dealership visits=1 recently, Last visit date=October 3, 2002, Date Report Submitted: 04 Oct 2002

Sales=Don't Know, Service=Avoid, bought there=No
The settlement I would consider fair would be to honor the warranty. I have only 66,000 miles on my car and I have an extended warranty for up to 100,000 miles. I would also appreciate some respect and value as a customer which Chrysler did not give me. I will NEVER buy a Chrysler again after being treated so badly and I will make sure as many people as I speak to know this, UNLESS your company decides to change my situation and be FAIR!!!!!
This is a letter I sent to consumer affairs, Better Business Bureau and Consumer Reports
To whom it may concern:
When I bought my car in 1998 I bought it as a used vehicle. I understand that it is buyer beware which is why I also purchased an extended warranty with the car. I purchased a 1996 Dodge Neon. After about 6 months of owning the car the paint began to peel. I brought it to my local dealer and they told me that it looked as though the paint was scratched. As time went on the car was actually peeling as though it had a sunburn. I asked the dealer again to help me they told me it was a corporation problem with the paint and I had to deal with them. I immediately wrote a detailed letter to the Chrysler corporation to which I received no response. The car continues to have the peeling paint problem and it is getting worse. I assumed there was nothing I could do and decided I had to live with the car as is. Meanwhile, I did try to trade the car in with other Chrysler Dodge dealers who would not accept the car as a trade it because of how it looked. It had no resale value to them ! was the response I got. Time went on and as I said I gave in and assumed I was stuck with the car looking horrible. One evening in late September of 2002 a woman I never met told me that Chrysler was being held responsible for the cars that she owned one previously and that Maco was contracted to do the work. I contacted Maco and they told me to contact Chrysler. I called information and was given the number 1-800-853-1403. The only address I cold find was at a website http://www.chrysler.com. They told me that since the car was now 6 years old and I was the second owner they would only offer me some assistance for repairing the paint. The paint peeling is an obvious default in the Chrysler paint. It is not due to Acid rain as I was told by one dealer or due to someone scratching my car as told to another. This is an awful situation and one that someone needs to look into and correct the problem.
Sincerely, Irene Anderson
Number of dealership visits=2 recently, Last visit date=10/3/02, Date Report Submitted: 03 Oct 2002

Sales=Good, Service=Poor,
Never able to get problems fixed correctly the first time. Damage found on truck a couple of hours later, when home in driveway. Service staff doesn't seem to know really how to fix problems, they come out and ask to verify problem, then go on to explain, it's normal. Have had to show them what is wrong and how to fix on a couple of occasions. They make you wait, when an app. has been made, for hours on a ten minute fix. Having been an experienced, master ASE certified tech, for well over 20 years, now retired, due to hand nerve damage. I feel I have the knowledge and ability to evaluate this dealership's service dept. They are terrible!
Date Report Submitted:  30 May 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 29, 2007