Golling's Arena Dodge - Dayton, OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Veteran sales person had no idea of important specs. It's all about the sale not the customer. Had no interest in making a satisfied customer. Let the buyer beware, go elsewhere! Service dept. gave parts away that had been ordered for our truck then insisted we wait 2 additional days (leave our truck in their shop).
I'll never buy a Dodge ram again. Poor fit and finish and some seriously poor fuel mileage. All from a dealer who just doesn't care. Does it get any better than this?
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=2/06, Date report submitted: Apr 18 23:11:35 EDT 2006

Sales=Good, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Dealer started repairs without giving an estimate. As a long time customer my vehicle was held hostage until we paid a non-approved service fee.
Number of dealership visits=25, Last visit date=March 18, 2004, Date report submitted: Mar 18 22:35:20 EST 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
These guys are the best!!!!!!!!!!!! Their sales people are very knowledgeable and very helpful. In the service dept. they fix it right the first time. You do not need three visits to get a simple problem solved. If you need to buy a dodge or have service on your Dodge --- go to Arena Dodge. This is a great place to shop for a truck.
Number of dealership visits=10, Last visit date=04.11.03, Date report submitted: 15 Apr 2003 17:08

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I found out that this dealership is under new ownership. I was extremely pleased with the quality of service in service and sales. The new name is Golling Arena Dodge. New ownership seems to have made a huge difference!
Number of dealership visits=2, Last visit date=4/1/2003, Date report submitted: 10 Apr 2003 23:57

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
These people had no interest in selling trucks. Their salesmen were lazy, slimy, and all-around totally unwilling to negotiate anything. They insisted on charging $507 in miscellaneous advertising fees. When they appraised my trade at $600 less than another dealer, I asked them to at least match that dealer's offer. I got a blank stare and a flat "no". These guys were really just awful. To those actively shopping, plan to visit them but scrutinize everything very closely.
Number of dealership visits=1, Last visit date=15 February 2003, Date report submitted: 15 Feb 2003 21:31

Sales=Good, Service=Avoid,
I had bought a 2001 3500 box truck. The mirrors did not stick out far enough. I looked in owners manual to see if they were flip out type or what. Owners manual was no help so I called on Arena Dodge they didn't know so they ordered west coast mirrors and was going to charge me for them which I thought was pretty bad of them since it was a brand new from factory vehicle, but I needed it so I went to Arena Dodge to have them put on. It took them all day only to find out they tore the door open because it was not designed for west coast mirrors they just flip up. I tried asking if they flipped up I didn't want to try to flip them without being sure and break them. I had other problems with Arena Dodge service dept. I have a 2001 2500 Quad 4x4 that I WILL never take to them because of the way one of the managers treated me. I made an appt. and he just wasn't in a very good mood or something but I was very displeased. Though he did come over and apologized to me. He even treated me! like a liar when I told him I was a business link cust. He later told me he found out in the computer I was. I guess it was sort of an apology. The sales dept. was good to deal with and the Harmon Group owners did send me a 30% off any parts or service because of my bad experience which was a nice gesture. I do like the 2002 Rams but I am considering Chevy now. It is sad I have had nothing but Dodge Rams since 1994 but 2001 may be my last Dodge, Thank You. I don't think Dodge cares about the customer right now, I still have my 94 Ram with 454,000 miles. People tell me Dodge needs to hear about it but if I don't get hung up on the phone when calling them they might say oh that's nice or something like that. When it was at the garage to have the trans fluid changed the mechanics all gathered around it in amazement. That truck gets more attention for Dodge products when everyone finds out the mileage. My 2001 already has 154,000 miles on it. Its sad I may not buy Dodge anymore, at least a new one.
Date report submitted: 15 Jun 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007