Charlie's Dodge - Maumee, OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Unethical, rude, owners/mangers. Employee theft. Very disappointed in Dodge. Reporting to BBB and everywhere else I can think of. This business should not be allowed to operate.
Submitted by: Withheld by request
Number of dealership visits=10l, Last visit date=Aug 2007, Date report submitted: Aug 9 21:49:35 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
BEWARE! If you do business at Charlies Dodge in Maumee, you may want to take your business elsewhere. My husband & I have been doing business at Charlies Dodge for the better part of 4 years. My husband, Jeff has had his Dodge truck serviced there and they have looked at the problems concerning the problems w/ his vehicle. I have purchased "Dodge" items for my husband there as well. Actually my father purchased parts there for several years. Jeff had even been over to the lot to discuss purchasing a new truck and having a dump bed installed from there as well. We have always been loyal and courteous customers. And that's why this is so disturbing. A couple of days ago, Jeff was taking his truck in for another reoccurring problem. He dropped his truck off Thursday afternoon and later was doing a deposit for the bank when he remembered he had left a substantial amount of cash (customer payments) in his truck. He immediately called Charlies Dodge to let them know he was coming right away because it was close to closing. The service dept told him he could not come now as it was almost 5:30 and they were closing. Jeff told the employee the reason he needed to come(that $ was in the truck) but they still insisted, no. Jeff told them then they better pull the truck in so nothing would happen. They said they would. First thing Friday morning Jeff was there to pick up the $ and it was GONE! He talked with a supervisor(The son of the owner)who was very rude to him! Getting nowhere,I guess the owner called Jeff at some point. He was even more rude than his son!!! He would not even listen to Jeff trying to explain and he also said there was nothing wrong with the truck either. I was so astonished at Charlies Dodges' customer service and behavior I went w/ Jeff to pick up his truck. At that time I asked to speak with the owner or his son. I let him politely know that I didn't appreciate his attitude and lack of concern and that we had been customers of his for years. I told him if I treated my clients that way I wouldn't have any. his attitude only got worse! He accused us of losing the $ or worse, lying about it even being there and more or less said Jeff was imagining the truck problems. Unbelievable! Finally I told him I expected him to do something and wanted an apology for their poor customer service and rudeness. He said they would do nothing. I asked him then that he would rather lose loyal customers than to make things right? He said finally(in a nasty tone), "Well, I'll take care of the $100.00 deductible, if you never come back here." "You are not welcome here!" Jeff and I were both appalled. What are they trying to hide??? I have filed a complaint with the BBB and have noticed there have been 3 others in the last 3 years as well. If you ever have a complaint against Charlies Dodge...please speak up. I think it is just appalling that they treat customers, and people in general the way they do. They money is a valid point, but the way we were treated upsets me even more.
Submitted by: Jeff & Ann Baker
Number of dealership visits=several, Last visit date=Aug. 8, 2007, Date report submitted: Aug 9 21:41:39 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
05experience=I bought my first Dakota from Charlie's in December 2002. The salesman was terrific, didn't hound me at all. I was able to look around (i had a few different vehicles picked out) and make my decision. They were honest on the price, no changes when it came time to sign the contracts. I had a few options installed, and when the dealer gave me a time that it would be done, it was done when i called. They installed a spray in bedliner for me, and when i picked it up, the tailgate didn't seen to lock correctly. They fixed it on the spot. I also took my second dakota (bought in May 2003 in Virginia) to the service department to have it inspected to get Ohio registration, even though i had no appointment, they took care of it within 5 minutes of arriving. I'm definitely buying my next new vehicle from Charlie's.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=Sept 2004, Date report submitted: Jan 8 14:15:51 EST 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: August 28, 2007