Courtesy Chrysler Dodge Jeep - Ravenna, OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Fair, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Salesman Chuck Lindon was GREAT, best salesman I have ever dealt with. This is the second truck purchased there. Both times the Finance Managers tried to SCREW me. The last time they tried to sell me an aftermarket extended warranty when I wanted a Chrysler OEM Warranty.
Service is OK nothing great. Their diesel mechanic has left tools under the hood, that I found after returning home!
Submitted by: Withheld by request
Number of dealership visits=10, Last visit date=April 2006, Date report submitted: Jul 9 23:13:15 EDT 2006

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The salesman and sales manager were both very nice. When I saw an add on tv advertising a vehicle at a certain price I called and spoke with the manager and asked if the price was a "teaser" or was it for real. I did not want to drive 45 minutes to find the out what the small print was. Turns out there was no small print, they had the truck at the advertised price. I bought it after a short test drive. The finance manager was very helpful. It took me less than an hour to walk in, pick out the truck, test drive it, finalize the price, finance it and drive away in my new
truck leaving my trade-in on the lot. I have to say that the prices on parts are cheaper at other dealers though. I wanted a Sirrus Satellite radio and their cost for the part and installation was about $100.00 more than other dealers. I might not have gotten the radio I wanted there but I would
definitely come back to buy my next truck!
Submitted by: Michael Leslie     fop7leslie[a]msn.com
Number of dealership visits=5, Last visit date=July 05, Date report submitted: Nov 25 14:24:56 EST 2005

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
there sales wasn't to bad in my experience my biggest complaint is the service department my first experience was with a kia a friend bought there i took it in for service under warranty and they fought for two days about fixing it cause they said it wasn't a warranty problem i think a 6 month old car that the front brake pads fall off of is a warranty problem and then my last experience with the service department was with my 92 dodge spirit my girlfriend took it in to get a diagnostic done they call her tell her the timing belt is broken it will be 600 to fix i thought that
sounded high so i go up and not letting them no they got my car there already i ask how much for a timing belt and they told me 200 i since have had another guy and another girl go up and get quotes and the guys are always 200 but the other chick acted a little more stupid then my g/f did and they told her 800 go figure
Submitted by: lukus shekerko     kingcoolsparks81[a]yahoo.com
Number of dealership visits=6, Last visit date=october 10, Date report submitted: Nov 7 13:07:05 EST 2005

Sales=Good, Service=Fair, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought a 2004 Ram 1500 from them on May 8, 2004. The negotiation of the price was about average to that of any other dealership.
The parts department has been very good to me. They have always given me the prices for any random parts I may want (I have added many factory parts to my previous Dodge trucks). They have also told me what other parts I may need to install them. Such as wiring harnesses, brackets, etc. based on the part I'm adding. The service department is fair. I live in NE Ohio, and we see a lot of salt in the winter. My rear bumper, on my '04 Ram was rusting after only owning the truck 7 months. I don't think the bumper was treated properly at the factory after chroming. I took the truck in and they told me that it was due to "road debris." I have factory mud flaps... what road debris? They buffed the rust out and sent me on my way. I went back in Feb. of '05 with more rust on my bumper. This time they didn't even dispute it, they made an appointment, and replaced the bumper. Problem solved, but it did take two visits to do so. Overall I'd say they are a good dealership. Not great, not poor, just good. I would buy there again, and I will take my new truck there for service if it needs it.
Submitted by: Brian Cannon         pleaseshotme[a]yahoo.com
Number of dealership visits=many, Last visit date=Feb. 2005, Date report submitted: Apr 17 19:19:15 EDT 2005

Sales=Poor, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My wife was pregnant, so I felt better by getting her a new vehicle to keep her from being broken down while I attended college. The car was a Plymouth Breeze, and it was a lemon. I was entitled to the Chrysler A-plan, and the snake salesman told me it didn't apply to this car since it came from another dealer. I was young and dumb.
It died a few miles from home in the middle of the winter, twice. Had it towed in, and the service manager was more than rude. No use of a loaner either. Then I started having trouble with the alignment. The car would go right into the ditch within 10 feet if you let go of the wheel. I took it to the dealer five times for this problem, and each time, it would be ok for a few days, and go back to pulling to the right again. I finally took it to a friend, and he fixed it right, the first time. By now, the front tires were shot because of the alignment issue. The rat bastards wouldn't admit to the alignment being the cause. They actually tried to blame the tire itself. I will never, ever step foot in that place again.
Submitted by: Withheld by request
Number of dealership visits=10, Last visit date=10/98, Date report submitted: Mar 1 10:01:59 EST 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
The salesman seemed to have a preoccupation with whatever was in his pants. I was afraid to shake his hand after spending 45 minutes watching a long game of "pocket pool" It was so distracting that I couldn't even buy from them. The manager had a bad attitude also. Nothing real good to report here.
Number of dealership visits=2, Last visit date=10/03, Date report submitted: Feb 19 12:43:47 EST 2004

Sales=Avoid, Service=Avoid,
From the sale to the to incompetent service department, it has been a total nightmare with my brand new 2001 Sebring, from the day of delivery on Dec. 31, 2001, Courtesy has had my car more than I have, they have repeatedly lied to me, and avoid me, do not return phone calls and go threw more employees than Carter has little liver pills, never seen a bigger turnover in employees except at McDonalds, pretty bad when the owner wont even return your phone call. Its a sad situation because my husband is an employee of DaimlerChrysler to be treated so poorly and too see our car be in such poor shape, the roof of the car actually split along the seam, can u believe that???and instead of doing the right thing and buying the car back they repaired it, now just how long do you really think that repair will last, until the first time it gets good and hot outside again and splits right back open again? there was also a factory dent in the drivers side quarter panel, of course the car is black so you see everything and every time we got the car back we could see swirl after swirl, and on a couple occasions all they did was try to buff the car out and tell us they fixed it...haha its really sad to have so many manufacturing defects come out of a stamping plant and on top of that to have a factory representative turn down a request to replace the factory rims that are 10 months old that pitted in the first 5 months of owning the car, in our opinion we are left with the option of sending our car threw arbitration and hiring an attorney, I would never ever recommend this dealership to anyone!! And to top it off they never even offered me a free tank of gas or a free oil change! From now on all my business will go to Spitzer or Klaben! This was not a truck but a 2001 Chrysler Sebring LXI, I just couldnt find a site to let other consumers know how this dealership treated us, in the hopes that others will not have to go through what we have gone through!
Kathryn Schreckengost    KSchreckengost[a]neo.rr.com
Number of dealership visits=8, Last visit date=October 8, 2002, Date report submitted: 04 Nov 2002

Sales=Avoid, Service=Good.
My check was for more than the final amount for the truck.  Took them 3 months and the threat from my lawyer to get the difference back. I arrived to pick up the truck  (I live several hours away, long story) and it had not been serviced, prepped, and there were dents in both front fenders, the cab, the bed, and the roof had been damaged in transit.  Said it would be a week before it would be ready, even though they told me it was ready to be picked up the day before I left to get the truck.

Sales=Good, Service=Good, 
Courtesy has been pretty good, as good as any. Salesman wasn't too pushy, The finance Manager was a asshole. Service has been good also.

Sales=Avoid, Service=Don't Know, Rude, pushy, and incompetent.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007