Glenway Dodge - Cincinnati, OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I purchased a 2002 Ram 1500 from Glenway in February, 2002. The experience was very pleasant and I was pleased with the deal. I drive about 40 miles round trip to have all of my truck's services done there. This includes oil changes that I could have done at a drive-in lube center much closer to my home. I find the staff very courteous and helpful. They always do a thorough job and meet the schedule. The parts department has ordered a couple of accessories for me and have always given me a discount since I brought the truck from their dealership. I have had these accessories installed by the dealer and the flat rate has seemed very reasonable. I have even gone back to them to have an accessory installed that was not a Mopar product. If I have needed to leave my truck and needed transportation they have driven me to my destination. I hope Glenway Dodge retains its friendly attitude under the new ownership. Doing business is a two way street and as long a! s we have a mutually beneficial relationship I will continue to trade with Glenway Dodge. Perhaps a diesel truck will be next!
Submitted by: Fred Meyers          fmeyers[a]ltcig.org
Number of dealership visits=7, Last visit date=August 2004, Date report submitted: Nov 9 19:09:03 EST 2004

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=Yes,
I had another shop do my brakes and after repeated comebacks they told me the brake squeak problem I had was a manufactures defect and that I would just have to live with it. Since it was a manufactures defect I took my car to Glenway Dodge. They fixed the problem (which was due to improper installation by the other shop) and didn't charge me a thing. All they asked was that I come back to them next time. I will!!! Renee has earned my business for life!
Number of dealership visits=1, Last visit date=7/15/2003, Date report submitted: 31 Jul 2003 14:24:18

Sales=Excellent, Service=Don't Know, bought there=Yes, scv_there=No,
Having shopped all the area Dodge dealers, Glenway Dodge bent over backwards to make me a deal I couldn't refuse. Dave Knebel went to bat for me repeatedly until I got what I consider an amazing deal. I got a demo (1000 miles) RAM SLT Quad 4x4 with the 29G package, Off Road Package, Tow Package, and a specialty aluminum step bars and hood deflector and grille for the price other dealers were offering me for the much lesser 24G package. I believe there family owned customer care they proudly brag about shows. Everyone, from Dave in Sales, to other salesmen just checking in with you while you wait, to the Nick in financing, bent over backwards to make me content with my purchase. I would highly recommend them compared to the other larger dealers (Kings, Kerry, etc). The other dealers didn't even come close!
Todd W. Roat      todd.roat[at]uc.edu
Number of dealership visits=1, Last visit date=07/07/2003, Date report submitted: 07 Jul 2003 21:03

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I really had a wonderful sales experience. Everything the salesman Dave Knebel told us was what we got. He went out of his way to accommodate our needs. The service department is fast and efficient. My truck broke down on Monday night, the service department got it right in at 5:00, Harry the parts manager got the parts ordered so they could repair my truck the next day. It was ready when promised. The whole dealer has a whole goes out of there way to keep you coming back.
Jimmy
Number of dealership visits=5, Last visit date=06-09-03, Date report submitted: 13 Jun 2003 14:04

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
Transmission gone at 40k. Would recommend NOT buying dodge or Chrysler. Just had transmission service performed 3k earlier by Palmer Dodge in Indianapolis. Glenway rips you off. Specifically asked for fluid level check. Drained transmission and discarded without performing specifically requested tasks which could have proven previous bad service and validated lawsuit. Door lock went out recently. Called Glenway, price quote $150. Called Kerry Dodge on East side, price quote $105. Glenway sucks and were not friendly nor helpful; nor will they listen to you. Glenway is a piece of crap. I am trying to unload my Dodge now. Never will I take my truck back to them.
Isaac
Number of dealership visits=2, Last visit date=7/2000, Date report submitted: 10 Mar 2003 19:49

Sales=Good, Service=Fair,
I work for a pharmaceutical company and supervise the fleet of 7 Caravans for the past 9 years. The company I work for has used Dodge Caravans for 4 years now. Replacing them every year and a half or so. My company leases all there vehicles through a national leasing company. Glenway Dodge's service dept has always treated me with respect. They are a little slow on turn around time on small repairs but not the big ones (go figure). The body shop doesn't know how to put in a window regulator. When I go and pick up a van there sales dept is very good to me. When I was looking for my Ram 1500 4x4 in 97 they were the most expensive place around and little selection but nice at the same time. I would recommend them if you got time to wait and you want a family car.
Eric Adams
Number of dealership visits=30, Last visit date=Nov. 2002, Date report submitted: 05 Jan 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007