Harry Humphries Auto City, Dover OH

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, experience=My wife and I started from Michigan to New Philadelphia Ohio to visit and our Ford Focus started having problems. We called the dealership to report our problem and told them we were on our way. After stalling about 7 to 8 times along the roads we made it there in one piece. The service department was great to look at the car and determined it was the fuel pump. Just so happens that Ford recalled that part and they replaced it for free. We were staying at a nearby hotel in New Phila and they gave us a car to use for the night and half of the next day at no charge so we could visit my home town again. Your staff went the extra mile to make sure that we were taken care of. Very prompt service,
excellent communication and a job well done. I know the service department can be a very difficult place to work, but your staff showed us a team effort. Thank you Jeff "Smitty" Smith.
Thank you for the great service you gave us.
Ralph Smith   rrsmith007[a]juno.com    Linden, MI.
Number of dealership visits=1, Last visit date=March 25, 2004, Date report submitted: Apr 6 20:02:57 EDT 2004

Sales=Don't Know, Service=Avoid,
While returning home on vacation truck began shimmying and the check engine light began blinking. Then the truck would lose power while under load, i.e.. like ascending in the mountains. Finally check engine light came on solid. The town we came to in Ohio, after the the light came on solid, had a Dodge/Ford Dealership on the East side and in sight of 77. I asked if they could let me know what the light meant. This was on a Monday and they said they might be able to look @ it on Thursday. As I would have been unemployed on Thursday I asked if they could look at it tell me if it was safe to drive back to Michigan. Again they thought maybe Thursday. Then I asked if they could call ahead for me or let me know how to get to the next nearest Dodge Dealer. They would not, until I became insistent, then gave a half hearted glance @ a phone book and declared nothing in there. As it turned out it was just a faulty plug wire but we were babying it home for next 8 hrs. Thanks for nothing! There was another customer I assumed a local who was also put off as they had worked on his vehicle and putting him off until Thursday also.
Date report submitted: 05 Apr 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007