Joe Kidd Dodge - Cincinnati, OH
1065 W. Ohio Pike

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
The first problem i had with the truck the rear end was making noise, (only 30 days after buy it), I check rear end lube and it was 1 QT low. I returned the truck to the dealership, they found bad bearings. They argued that their used car inspection would have checked the gear oil level, although there were no leaks in the diff, also they argued that low oil would not make the pinion bearing go out. They finally agreed to give us a "used car warranty" price, which means they would cover only partial expense. Next, a few months later, we were still within the 100k mile warranty, we took the truck back to them because it was lacking power with no fuel pedal response. They told us to drive it until the problem worsened because they were unable to get the truck to "act up" while driving it. When we returned again, they found a code for the injector pump. We were told that our warranty is void because of the Banks turbo kit on the truck. We argued that the truck was sold to us that way and our salesman, Mark Kidd had indicated to us that the truck does have a warranty. A week later we received a call from Rob (service manager) who said he had heard of our problem and would like to look at the truck himself, he had been on vacation. He assured us there would be no charge to look at it again. We returned with the truck, he kept it for 3 days this time, we were upset to hear the only time it was being test driven was to and from his home and he did not ask us permission to do that. On the third day he called and told us what our bill for fuel was and asked if we would agree to pay his "diesel tech" $75 to diagnose it. Although he was confident it was the injector pump, he wanted to be sure. He also offered us the used-car warranty again which would only cover a very small portion of the $1500 part (which is not even new, reconditioned) and half the labor. Upset that a "diesel tech" was not the first to look at the truck and that he now wanted to charge us for the diagnosis and repair, we decided to involve an attorney and we took our truck home. Rob said it would be between us and our salesman if we were told the truck had a warranty. When we spoke to Mark he replied, "well, I do know some turbo kits do void a warranty, but I didn't think yours did" If you read the warranty manual, it states if you add after market parts, chrysler
will not warranty THOSE parts or ANY DAMAGE THEY CAUSE. Rob then stated that no, our warranty is not void but because the banks computer harness has a clamp on a wire coming from the injector pump, the injector pump would not be covered.
The TSB about the injector pump is received at all Dodge dealerships nationwide, Mark Kidd should have known this and made us aware at the time of sale. Now when we speak to Rob, he is uninterested in helping, he says we can take him to court.
Submitted by: jeremy harcourt
Number of dealership visits=4, Last visit date=04/15/05, Date report submitted: Apr 17 10:40:10 EDT 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007